usb ports not working

[brod440]

I installed windows7 ultimate in my laptop & found that none of the usb ports are working.

Now I installed the original windows7 Home Premium (thru CD) which I got with my Dell Inspiron 14R N4110... but still none of the usb ports are working.
Please suggest what to do?

 

[Mark_1970]

I installed windows7 ultimate in my laptop & found that none of the usb ports are working.

Now I installed the original windows7 Home Premium (thru CD) which I got with my Dell Inspiron 14R N4110... but still none of the usb ports are working.
Please suggest what to do?

Before i help, what windows 7? 64 bit or 32 bit

 

[Mark_1970]

Go here and download all those device drivers (if multiple of the same , get the latest release date one only) and install, start with chipset drivers first and whatever after. bios is not needed . Laptops have to have all these installed as windows does not http://www.dell.com/support/home/us/en/19/product-support/product/inspiron-14r-n4110/drivers

 

[brod440]

hi Mark... its windows7 64 bit

 

[Mark_1970]

hi Mark... its windows7 64 bit

^^^^^^^^^ as above

 

[brod440]

Dear Mark... the chipset drivers mentioned in above link are as below-
Dell USB 3.0 Host Controller Driver View details
USB3_Dell_WIN_A04_Setup-JTDY2_ZPE.exe | Hard-Drive (14 MB)
Chipset|Release date 21 Mar 2012|Last Updated 11 Dec 2013|Recommended
Version Renesas 2.1.27.0/ Fresco 3.4.6.0,A04
Download File
Add to download list
Renesas USB3.0 Host Controller Driver View details
R299161.exe | Hard-Drive (7 MB)
Chipset|Release date 06 May 2011|Last Updated 20 Dec 2013|Recommended
Version 2.0.34.0,A01
Download File
Add to download list
Intel HM67 Chipset Driver View details
R292605.exe | Hard-Drive (3 MB)
Chipset|Release date 16 Mar 2011|Last Updated 11 Dec 2013|Recommended
Version 9.2.0.1015,A00
Download File
Add to download list
Intel Management Engine Interface Driver View details
R292744.exe | Hard-Drive (6 MB)
Chipset|Release date 16 Mar 2011|Last Updated 20 Dec 2013|Recommended
Version 7.0.0.1144,A00
Download File
Add to download list
Realtek RTS5128 Card Reader Driver View details
R294157.exe | Hard-Drive (10 MB)
Chipset|Release date 16 Mar 2011|Last Updated 12 Dec 2013|Recommended
Version 6.1.7600.30127,A01
This file will automatically self-install after downloading.Restart required Download File
Add to download list


I downloaded Renesas USB3.0 Host Controller Driver
& after unzipping the file when I clicked on OK.... nothing seems to be happening
I mean nothing is getting installed

 

[Mark_1970]

Yes they have drivers for a range of those laptops that came under that model number, but had different devices installed. Dell USB 3.0 is probs the one you have in yours and not the Renesas. If you use the same link, you will see a search box for service tag.,found under laptop on a sticker or in bios screen, enter that and that will refine the search more to exact drivers

 

[brod440]

Hi Mark,
I tried installing the drive but it didn't worked.
Finally from somewhere I read that we can enable the usb ports from BIOS settings.
I enabled the disabled usb ports from BIOS settings & all ports started working.

Btw: Thanks a lot for your suggestions