Usb ports not working

[rmulderjr]

I went to reinstall windows 10 to clean all previos owners information. All was going good until I could no longer use mouse or keyboard to continue the fresh install. The mouse and keyboard work in bios but that is it??

 

[viveknayyar007]

Hello rmulderjr

Can you please confirm at what particular point do the keyboard and mouse stop working? I mean, at Windows loading screen, or the time when you try to click the Install now button, or at any other screen or phase?

Also, please confirm if it is a laptop or desktop computer?

In case of laptop, you may need to hard reset it by unplugging it from the power supply, pulling out its battery, and pressing and holding down the Power button for 45 to 60 seconds.

In case of desktop, please try clearing the CMOS by pulling out its CMOS Battery, and leaving the computer alone for 45 to 60 minutes before you put the battery back in and power on the PC.

Please report back if further assistance is needed.

Cheers!!

 

[rmulderjr]

It is a desktop as soon as the pc starts installing windows the lights on the keyboard and the mouse no longer works. There is no ps2 plugin either. I will try removing the battery and report back.

 

[ficler1977]

Try using any other USB but USB3.0 (blue usb) as before you fully install Your system might not have proper drivers.

 

[rmulderjr]

Try using any other USB but USB3.0 (blue usb) as before you fully install Your system might not have proper drivers.

 

[rmulderjr]

The pc is not new enough to have usb3.0.

 

[ficler1977]

is Your keyboard/mice plugged via any USB hub? as windows installer needs 3 minutes to power it up. or sometime it will not even try to power it up. try to plug it without usb hub. I mean directly keyboard to laptops usb. mouse directly to another laptops usb

 

[rmulderjr]

is Your keyboard/mice plugged via any USB hub? as windows installer needs 3 minutes to power it up. or sometime it will not even try to power it up. try to plug it without usb hub. I mean directly keyboard to laptops usb. mouse directly to another laptops usb

 

[rmulderjr]

It is a Dell desktop

 

[ficler1977]

same thing happens to desktops sometime. do you use usb hub? Plug keyboard directly to desktop usb. mouse directly to anotherdesktop usb

 

[rmulderjr]

I left it sit for 2 hours and nothing happens? is there a way to load the drivers to the hard drive with it removed ftom the pc connected to another pc?