Archived from groups: alt.cellular.verizon (
More info?)
Once again, it's a "non-issue".....
Why they choose to do it isn't relevant to anything that matters - all they
have to do is tell you, which they do....
My main point is that there are plenty of important things to focus on
instead of this irrelevant trifle....
PC
"Quick" <Quick7135-news@NOSPAMyahoo.com> wrote in message
news:jpWFc.6188$7y4.5423@newssvr25.news.prodigy.com...
| Got to agree with Roger on this one. His first post might
| have sounded like he did not agree with the cycle date
| selection thing but everything following up was simply
| "what is the reason for doing it that way?". I think your
| argument is that their reason is their's alone and therefore
| totally irrevelant.
|
| 1) you are right in what you say.
| 2) the very first prorate is a common point of contention,
| misunderstanding, explanation ignored, etc.
| 3) VZW is a huge business and the assumption is that
| there is some practical reason for the practice they have
| chosen (or not -- could be that Bob from accounting
| just abitrarily did it this way 10 years ago with out any
| thought whatsoever and it just stuck)..
|
| My guess is that they would not get an even distribution
| of cycle dates. There would be large concentrations
| around holidays, seasonal, etc.
|
| -Quick
|
| Proconsul wrote:
| > The discussion is becoming circular - but I thank you for remaining
| > civil and sticking to the issue(s).....
| >
| > I have read your posts. This is what I find and what I maintain:
| >
| > 1. The contention that Verizon should use "some other system" is
| > merely an opinion. It's a fair opinion, but that's all it is. My
| > contention remains that they do it the way they do for reasons of
| > their own - neither you nor I "needs to know" WHY....! If you must
| > know, then correspond with their corporate entities who will surely
| > provide a civil answer that will, no doubt, be just as unsatisfactory
| > as what we all already know.....those who don't "like it" will
| > continue to not "like it". As far as I'm concerned - permission
| > granted....don't "like it". Those who rant over such a thing are
| > simply displaying an "attitude" and border on being deranged.
| >
| > 2. The notion that Verizon - or any other business entity - assigns
| > billing dates arbitrarily and in a manner unfair to customers is,
| > again, simply an opinion. MANY businesses and entities use their own
| > "rules of thumb" to do similar things. A good example is Social
| > Security - the date you get your check is based on the letter of the
| > alphabet your last name starts with. A way to spread things out over
| > the month. Verizon uses their own "rule of thumb" to spread things
| > out over the month.
| >
| > 3. In point of fact, Verizon is under no obligation whatsoever to
| > make sure that you, I or anyone else is spoon-fed information
| > concerning what the billing dates are and how/why they are assigned.
| > Their obligation is to merely tell you what it is and they do that at
| > the top of every bill they send out and in the body of the contract
| > that each of us signs. It's up to us to read, understand and act
| > accordingly. Nothing anyone says will change this simple a priori
| > truth.....
| >
| > 4. This issue is, IMO, a real yawner, i.e., a trifle of the first
| > order. There must be more important things to get "bent out of shape"
| > over.....
| >
| > 5. I find Verizon's system perfectly reasonable, accurate, fair and
| > easy to understand - and so do the overwhelming majority of the 39
| > million customers who get said bill every month....
| >
| > Have a nice day!
| >
| > PC
| >
| > "Roger Binns" <rogerb@rogerbinns.com> wrote in message
| > news:n0okr1-naf.ln1@home.rogerbinns.com...
| >> Proconsul wrote:
| >>> It isn't I who has missed the point - Verizon does what they do
| >>> because they find it the way they want to do it.....
| >>
| >> An answer of "they do it that way because they do it that way" is
| >> not an answer just as saying "the earth goes around the sun because
| >> the earth goes around the sun" is not an answer, even if it is
| >> convenient for the earth to do so, and obvious that it does so.
| >>
| >>> It is, indeed, nothing more than "sour grapes", i.e., they didn't
| >>> do it your way so it's obviously wrong or some devious plot......
| >>
| >> Have you actually read my posts? I have not and am not complaining
| >> about it. I am merely asking why they do it that way. You are
| >> welcome to say that you don't know.
| >>
| >>> The reason is obvious - they developed a system that works for them
| >>> the way they want it to work and into which they have to weave 39
| >>> million accounts. No rocket science involved here....
| >>
| >> Well, we already know that it is different practise from every other
| >> utility and service provider out there, and that they have to explain
| >> to *every* new customer how prorating works, and they have to deal
| >> with a proportion of those customer who didn't understand or didn't
| >> pay attention. Those things cost good will and they cost CSR time
| >> for people calling in and salespeople doing the explaining. It is
| >> evident to us that there are costs to their use of random dates.
| >>
| >>> It's YOUR responsibility to pay attention, read and
| >>> understand.....it's THEIR responsibility to explain. In my
| >>> experience, they do explain. It's my observation that many people
| >>> neither listen nor read. The criticism of Verizon is, IMO, simply
| >>> not justified....
| >>
| >> That is not the point as I keep saying.
| >>
| >>> Ah, but you DO expose yourself to proration
| >>
| >> I am not asking about how proration works. Proration is *not* the
| >> issue. The issue is *why* the billing date is a random date and
| >> not based on the day you signed up. Because they pick a random
| >> day it means that every single customer has to deal with proration
| >> on their very first bill (as does the billing system), which means
| >> that the sales people have to explain, the CSRs have to deal with
| >> the people who didn't understand or pay attention etc
| >>
| >> If you change your plan later on, dealing with proration is fine,
| >> and I expect many people do what I did which is get the change to
| >> happen on the billing date therefore there were no proration issues.
| >>
| >>> A disntinction without a difference - just because YOU think it's
| >>> the "right way" doesn't make it so. Verizon's system is their
| >>> system and since it's their company, they get to make the
| >>> rules....! I don't want to argue at all - I merely contend that the
| >>> carping about Verizon's methods in re billing is unjustified....!
| >>
| >> What is so different about VZW that they can't do it the same way
| >> as every single other similar business out there? And as a customer,
| >> guess who ultimately pays for all those calls from people who didn't
| >> understand or didn't pay attention? I would rather they spend my
| >> payments on improved service, better phones, etc than on customer
| >> support that wouldn't be necessary if billing dates hadn't been
| >> made so complicated in the first place. You may understand just
| >> fine, but that doesn't mean all the other new customers do.
| >>
| >> And while I agree with you about the competency of the VZW CSRs,
| >> I have found that I have to call in too often because of billing
| >> errors and that it takes (IMHO) far to much time on the phone
| >> to resolve. Again that is customer revenue being spent on
| >> things that aren't of any real benefit to the customer or
| >> to VZW. (Feel free to call this paragraph sour grapes).
| >>
| >> Roger
|
|
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