Verizon Wireless Outruns Rivals in Network Quality Study

[Guest]

Verizon Wireless scored a dominant win in the most recent Wireless Network Quality Performance Study conducted by JD Power and Associates.

Verizon Wireless Outruns Rivals in Network Quality Study : Read more

 

[edogawa]

Nice. I like Verizon a lot, although they charge way more than they should for their wireless phone service.

 

[eddieroolz]

What's interesting is Sprint is at the bottom. I figured AT&T would be there with significantly longer bars.

 

[JOSHSKORN]

Now lets see a comparison in customer service...

 

[paladiin]

Surprisingly I can say I have been trouble free with Verizon. After Sprint bent me over after getting back from a deployment I needed to regain some trust in a cell company and Verizon has done a decent job. Now if they would just lower prices some...

 

[raybr]

Well if you would like to see..... http://www.jdpower.com/content/study/fEb5FDS/2012-u-s-wireless-customer-care-full-service--non-contract-performance-study-volume-2-results.htm ..... Verizon took that as well.....

 

[raybr]

Well you wanted to see here so here is the customer service one as well.... http://www.jdpower.com/content/stud...ntract-performance-study-volume-2-results.htm

I keep up with a lot of JD Power awards stuff from a lot of different areas and Verizon being at the top of their lists is not a uncommon thing.

 

[raybr]

uggghh I posted one and did not show so i tried to repost and now both are there...lol

 

[mrmoo500]

[citation][nom]JOSHSKORN[/nom]Now lets see a comparison in customer service...[/citation]
Verizon would still win because they honestly have some of the best customer service I've ever used. It's hard fo find another company that gets you to a real person and solves your issue as fast as verizon. Also as a verizon smartphone owner for 3 years I have never found a place where I don't have service and other carriers do, and that is what really matters to me.

 

[LordConrad]

I like Verizon because I still have their truly unlimited data plan, a rooted android phone, and the WiFi Tether app. Good times.

 

[halcyon]

...and in other news.... The sun rises in the east.

 

[blakbird24]

As a manager of 32 Verizon smartphones, my personal experiences with the company make me wonder what the surveyors were smoking. Their devices are junk, LTE is nowhere to be found, and shooting myself in the eye is becoming an increasingly attractive alternative to dealing with their support services. I have several employees that have chosen to forgo their FREE company Verizon phone in favor of using their personal Sprint (who incidentally is last in this survey) phone because their Verizon "paperweight" all too often either doesn't have sufficient service to make a call or just plain doesn't work.

Don't get me wrong though, i'm not impressed with any current US wireless carrier. But the way I see it, Verizon charges way too much for what they offer.

 

[nebun]

maybe they do have the best network, but the prices are highway robbery