Question Very odd WiFi problem-Alexa picks up internet but nothing else does?

[Swamp_Yankee]

All of a sudden this morning (everything was fine with all devices last night) my wife could not get WiFi on her laptop and I could not get WiFi on my phone. We discovered this as our Amazon Echo was streaming the morning news with no issue whatsoever. I took a look our ISP supplied WiFi modem and there were no trouble lights. I reset the modem anyway and everything came back up within a few minutes. The Echo reconnected and the news was streaming just as it was before, but both of us were still getting an "Internet may not be available" message on our other devices. This is the first time we've ever had this issue. Any ideas? I don't really think my ISP will be much help because if they test for signal obviously we have some kind of a connection because otherwise the Echo wouldn't be able to stream content.

 

[Fix_that_Glitch]

Did you turn off or disconnect the echo and then try to connect with your laptop and phone?

 

[Swamp_Yankee]

Yes-it doesn't make a difference. I just just check with my ISP and there is an outage in the area so I guess its possible that we're receiving very slow speeds and that since the Echo is only streaming audio its enough to speed to operate that but nothing else.

 

[Fix_that_Glitch]

Sounds about right. What is echo connected at 2.4ghz or 5ghz? And what does your laptop and phone connect at 2.4 or 5?