[SOLVED] Video Card Issues

[havoccau2020]

I am running the following rig:

-AMD Ryzen 5 3600X with Wraith Cooler
-ASRock B450M Pro 4 with latest P3.90 BIOS
-Patriot Viper 4 Blackout Series 16GB (2 x 8GB) 288-Pin DDR4 SDRAM DDR4 3200 (PC4 25600) Desktop Memory Model PVB416G320C6K running at default timings and 2133 MHz clock speed
-XFX Rx 5700 8GB GDDR6 Dd Ultra w/Boost Up to 1750MHz 3xDP HDMI PCI Express 4.0 Graphics Card Rx-57XL8LBD6 running latest 20.1.3 AMD Driver
-EVGA Supernova 650 Ga, 80 Plus Gold 650W, Fully Modular
-2TB Seagate Barracuda Compute
-500GB Samsung 860 EVO
-3 x 120mm Arctic P12 PMW case fans
-2 x 140mm Artctic P14 PMW case fans
-Cooler Master MasterBox Q300L

I have been having some graphics issues with this build. It took a few weeks to fully build out, especially since I decided to upgrade my original PSU choice from 450W to 650W and replace an old 1080p ASUS monitor with bad HDMI and power connectors with a new 1440P monitor.

After the upgrades, things seemed to be going fine, until I tried playing Fullscreen games such as the Witcher 2, Starcraft II, Dungeon of the Endless, etc. Alt-tabbing would eventually result in my screen going dark and the computer freezing. I would have to hard reboot. WIndowed games, such as WoW didn't seem to have this issue.

I think I fixed that issue by turning off AMD Freesync, AMD Anti-lag, AMD Chill, Radeon Boost, and Radeon Enhanced Sync. I also ran four passes of Memtest to make sure I didn't have any issues with other components. And other than the video issues, my mobo and CPU are running stable and very cool temperature-wise even after hours-long gaming sessions.

After disabling those driver options in my Adrenaline screen, I had the system running relatively stable for almost a full week, until last night. I was playing WOW and the screen went black. The computer didn't crash to BSOD, but in my error reports, I got the following hardware and software messages:

Hardware Error:
Description
A problem with your hardware caused Windows to stop working correctly.

Problem signature
Problem Event Name: LiveKernelEvent
Code: 141
Parameter 1: ffffc98d43ab2040
Parameter 2: fffff801121d09f0
Parameter 3: 0
Parameter 4: 1638
OS version: 10_0_18363
Service Pack: 0_0
Product: 768_1
OS Version: 10.0.18363.2.0.0.768.101
Locale ID: 1033

Extra information about the problem
Bucket ID: LKD_0x141_Tdr:6_IMAGE_atikmpag.sys
Server information: ee321b34-e34b-4d1f-a6e5-c961655c2e5f

World of Warcraft:
Description
D3D12 Device Removed Extended Data

Problem signature
Problem Event Name: D3DDRED2
GpuManufacturer: VEN_1002
GpuDriverVersion: 26.20.15015.1007
DeviceRemovedReason: 0x887A0006
DeviceExecutionState: 3
AppName: Wow.exe
AppVer: 8.3.0.33369
OS Version: 10.0.18363.2.0.0.768.101
Locale ID: 1033

Extra information about the problem
Bucket ID: a78232cc3b2f42049b9f9b21db577444 (1990480130037216324)

Radeon Software: Host Application
Description
Faulting Application Path: C:\Program Files\AMD\CNext\CNext\RadeonSoftware.exe

Problem signature
Problem Event Name: APPCRASH
Application Name: RadeonSoftware.exe
Application Version: 10.1.2.1788
Application Timestamp: 5e221339
Fault Module Name: StackHash_890d
Fault Module Version: 10.0.18362.657
Fault Module Timestamp: 64d10ee0
Exception Code: c0000374
Exception Offset: PCH_6A_FROM_ntdll+0x000000000009CC14
OS Version: 10.0.18363.2.0.0.768.101
Locale ID: 1033
Additional Information 1: 890d
Additional Information 2: 890dd0399911e394da4dd3cbd9c38e9f
Additional Information 3: d7f4
Additional Information 4: d7f43a536d916d2d855cbc595cf5a265

Extra information about the problem
Bucket ID: ad302956bd14657058de794603059426 (1792003043345404966)


Some of my online gamer friends told me AMD's Navi GPUs are FUBAR. I'm a little worried and upset that I have to turn all of the built-in AMD and Radeon graphics improvement options such as anti-lag and freesync to avoid crashes. And having my system lack stability this far into benchmarking it has me worried.

But I am not a big NVIDIA fan. I've been an AMD CPU and GPU guy since 200. The equivalent Geforce RTX cards are way more expensive then the current XFX Radeon one I have. And Amazon, where I bought this card, doesn't have the DD in stock anymore so I'm worried about having to put more money into what was supposed to be a mid-budget build.

 

[brispuss]

A couple of things.

Is it certain that the correct video card driver is being used?

Try an earlier version of the video driver. But before doing so, uninstall existing driver and then run DDU in Safe Mode to ensure thorough removal of previous video driver. Then install the wanted video driver.

 

[havoccau2020]

A couple of things.

Is it certain that the correct video card driver is being used?

Try an earlier version of the video driver. But before doing so, uninstall existing driver and then run DDU in Safe Mode to ensure thorough removal of previous video driver. Then install the wanted video driver.

They are what my Radeon software says is the most up to date Recommended driver. I installed this when I built the PC, so there should be no corruption from old drivers gumming things up. I also have the most recent version of all the software and drivers for my motherboard from ASRock.

 

[brispuss]

As mentioned previously, try an older version of the video card driver. And don't forget to use DDU as an aide to uninstalling previous driver version.

 

[havoccau2020]

Where do I find a genuine version of the old driver? I am not seeing a link to legacy drivers on AMD's homepage.

 

[brispuss]

Hmmm.

Have a look here, and here. These two sites are legitimate and trusted.

In case these older drivers do not work, a slight long shot is to try another known working PSU.
If the system works OK with the test PSU, then the original PSU may be faulty.
If the system still has issues with the test PSU, then other options will be considered.