Question Video tdr failure

Amossss

Honorable
Jan 27, 2015
105
2
10,695
2
Hi

When my computer woke up from sleep, I got a BSOD with VIDEO TDR FAILURE and what failed: atikmpag.sys (I'm almost certain it was this file). After the restart, everything was back to normal. intel driver assistance say everything is up to date.

Since it's back to normal, I should ignore and see if it happens again or can I do something now, to check what was the problem?

From the event viewer:
The computer has rebooted from a bugcheck. The bugcheck was: 0x00000116 (0xffffdd09a5be7460, 0xfffff80624740500, 0x0000000000000000, 0x000000000000000d). A dump was saved in: C:\WINDOWS\MEMORY.DMP. Report Id: 4859baa1-1874-4bed-b5f9-30d2b29e39be.

The memory dump file is 2gb/293mb(rar) so obviously I can't put it here.

Before the critical item, I have the following warning several times
Display driver amdkmdap stopped responding and has successfully recovered.

Thanks
Windows 10
 

COLGeek

Cybernaut
Moderator
Your laptop has two GPUs. One from Intel (part of CPU) and a discrete AMD GPU. During low power use, the Intel one is usually used. During higher power needs (like gaming), the AMD GPU is used.

You need to update the two GPU drivers from time to time. The previous error is related to the AMD GPU and its drivers.
 

Amossss

Honorable
Jan 27, 2015
105
2
10,695
2
I understand, thank you for the detailed reply. The problem was when the monitor woke up from sleeping (the computer was not sleeping).

In order not to break things even more, I want to make sure I know what I'm doing so assuming Windows update doesn't tell me that I need to update the drivers and also Intel driver support and assistance is telling me everything is up to date, how can I know what driver should I upgrade?

Again, thank you very much for your help!
 

Amossss

Honorable
Jan 27, 2015
105
2
10,695
2


The Radeon™ Software package contains generic drivers that supports a wide range of AMD Radeon™ Graphics products. A possible reason why the Radeon™ Software Installer failed to identify your graphics hardware is because it belongs in one of these unsupported product groups:
  • Embedded AMD Radeon graphics
  • Legacy AMD Radeon graphics
  • Customized AMD Radeon graphics for an Original Equipment Manufacturer (OEM) system
My computer is an Intel NUC and is a few months old.
 

COLGeek

Cybernaut
Moderator


The Radeon™ Software package contains generic drivers that supports a wide range of AMD Radeon™ Graphics products. A possible reason why the Radeon™ Software Installer failed to identify your graphics hardware is because it belongs in one of these unsupported product groups:
  • Embedded AMD Radeon graphics
  • Legacy AMD Radeon graphics
  • Customized AMD Radeon graphics for an Original Equipment Manufacturer (OEM) system
My computer is an Intel NUC and is a few months old.
Understood. What is the exact model of your NUC?
 

Amossss

Honorable
Jan 27, 2015
105
2
10,695
2
# SSU Scan Information
Scan Info:
Version:"2.5.0.15"
Date:"09/09/2020"
Time:"00:00:22.0860350"

# Scanned Hardware
Computer:
BaseBoard Manufacturer:"Intel Corporation"
BIOS Mode:"UEFI"
BIOS Version/Date:"Intel Corp. HNKBLi70.86A.0061.2020.0617.1539 , 06/17/2020"
CD or DVD:"Not Available"
Embedded Controller Version:"255.255"
Platform Role:"Mobile"
Processor:"Intel(R) Core(TM) i7-8809G CPU @ 3.10GHz , GenuineIntel"
Secure Boot State:"On"
SMBIOS Version:"3.1"
Sound Card:"Realtek High Definition Audio"
Sound Card:"AMD High Definition Audio Device"
Sound Card:"Intel(R) Display Audio"
System Manufacturer:"Intel(R) Client Systems"
System Model:"NUC8i7HVK"
System SKU:"Not Available"
System Type:"x64-based PC"
- "Display"
Intel ® Graphics Driver Version:"26.20.100.8141"
- "Intel(R) HD Graphics 630"
Adapter Compatibility:"Intel Corporation"
Adapter DAC Type:"Internal"
Adapter RAM:"1.00 GB"
Availability:"Running or Full Power"
Bits Per Pixel:"32"
- "Caption":"Intel(R) HD Graphics 630"
Link:"http://www.intel.com/content/www/us/en/search.html?keyword=HD+Graphics+630"
CoInstallers:"oem14.inf,iKBLD_w10_DS,Internal,Intel(R) HD Graphics Family"
Color Table Entries:"4294967296"
Dedicated Video Memory:"Not Available"
Driver:"igdkmd64.sys"
Driver Date:"05/05/2020 03:00 AM"
Driver Path:"C:\WINDOWS\system32\DriverStore\FileRepository\iigd_dch.inf_amd64_cbd42a415845f91a\igdkmd64.sys"
Driver Provider:"Intel Corporation"
Driver Version:"27.20.100.8190"
INF:"oem14.inf"
INF Section:"iKBLD_w10_DS"
Install Date:"Not Available"
Installed Drivers:"C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_cbd42a415845f91a\igdumdim64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_cbd42a415845f91a\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_cbd42a415845f91a\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_cbd42a415845f91a\igd12umd64.dll"
Last Error Code:"Not Available"
Last Error Code Description:"Not Available"
Last Reset:"Not Available"
Location:"PCI bus 0, device 2, function 0"
Manufacturer:"Intel Corporation"
Microsoft DirectX* Version:"DirectX 12"
Monochrome:"No"
Number of Colors:"4294967296"
Number of Video Pages:"Not Available"
PNP Device ID:"PCI\VEN_8086&DEV_591B&SUBSYS_20738086&REV_04\3&11583659&0&10"
Power Management Capabilities:"Not Available"
Power Management Supported:"Not Available"
Refresh Rate - Current:"59 Hz"
Refresh Rate - Maximum:"0 Hz"
Refresh Rate - Minimum:"Not Available"
Resolution:"1920 X 1080"
Scan Mode:"Noninterlaced"
Service Name:"igfx"
Status:"OK"
Video Architecture:"VGA"
Video Memory:"Unknown"
Video Processor:"Intel(R) HD Graphics Family"
- "Radeon RX Vega M GH Graphics"
Adapter Compatibility:"Advanced Micro Devices, Inc."
Adapter DAC Type:"Internal DAC(400MHz)"
Adapter RAM:"4.00 GB"
Availability:"Running or Full Power"
Bits Per Pixel:"32"
Caption:"Radeon RX Vega M GH Graphics"
CoInstallers:"oem38.inf,ati2mtag_VegaM,Internal DAC(400MHz),AMD Radeon Graphics Processor (0x694C)"
Color Table Entries:"4294967296"
Dedicated Video Memory:"Not Available"
Driver:"atikmpag.sys"
Driver Date:"06/24/2019 03:00 AM"
Driver Path:"C:\WINDOWS\system32\DriverStore\FileRepository\u0344717.inf_amd64_d38cec78c83eee99\B343886\atikmpag.sys"
Driver Provider:"Advanced Micro Devices, Inc."
Driver Version:"26.20.12001.12000"
INF:"oem38.inf"
INF Section:"ati2mtag_VegaM"
Install Date:"Not Available"
Installed Drivers:"C:\Windows\System32\DriverStore\FileRepository\u0344717.inf_amd64_d38cec78c83eee99\B343886\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\u0344717.inf_amd64_d38cec78c83eee99\B343886\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\u0344717.inf_amd64_d38cec78c83eee99\B343886\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\u0344717.inf_amd64_d38cec78c83eee99\B343886\amdxc64.dll"
Last Error Code:"Not Available"
Last Error Code Description:"Not Available"
Last Reset:"Not Available"
Location:"PCI bus 1, device 0, function 0"
Manufacturer:"Advanced Micro Devices, Inc."
Microsoft DirectX* Version:"DirectX 12"
Monochrome:"No"
Number of Colors:"4294967296"
Number of Video Pages:"Not Available"
PNP Device ID:"PCI\VEN_1002&DEV_694C&SUBSYS_20738086&REV_C0\4&2BF2E4F6&0&0008"
Power Management Capabilities:"Not Available"
Power Management Supported:"Not Available"
Refresh Rate - Current:"59 Hz"
Refresh Rate - Maximum:"75 Hz"
Refresh Rate - Minimum:"23 Hz"
Resolution:"1920 X 1080"
Scan Mode:"Noninterlaced"
Service Name:"amdkmdap"
Status:"OK"
Video Architecture:"VGA"
Video Memory:"Unknown"
Video Processor:"AMD Radeon Graphics Processor (0x694C)"
- "Memory"
Physical Memory (Available):"5.81 GB"
Physical Memory (Installed):"16 GB"
Physical Memory (Total):"15.92 GB"
- "BANK 0"
Capacity:"8 GB"
Channel:"ChannelA-DIMM0"
Configured Clock Speed:"2667 MHz"
Configured Voltage:"1200 millivolts"
Data Width:"64 bits"
Form Factor:"SODIMM"
Interleave Position:"First position"
Manufacturer:"Kingston"
Maximum Voltage:"Not Available"
Memory Type:"Unknown"
Minimum Voltage:"Not Available"
Part Number:"99U5700-013.A00G"
Serial Number:"40BE875F"
Status:"Not Available"
Type:"Not Available"
- "BANK 2"
Capacity:"8 GB"
Channel:"ChannelB-DIMM0"
Configured Clock Speed:"2667 MHz"
Configured Voltage:"1200 millivolts"
Data Width:"64 bits"
Form Factor:"SODIMM"
Interleave Position:"Second position"
Manufacturer:"Kingston"
Maximum Voltage:"Not Available"
Memory Type:"Unknown"
Minimum Voltage:"Not Available"
Part Number:"99U5700-013.A00G"
Serial Number:"3FBE8743"
Status:"Not Available"
Type:"Not Available"
- "Motherboard"
Availability:"Running or Full Power"
BIOS:"HNKBLi70.86A.0061.2020.0617.1539, INTEL - 3D"
Caption:"Motherboard"
- "Chipset":"Intel(R) 100 Series/C230 Series"
Link:"http://www.intel.com/content/www/us/en/search.html?keyword=100+Series/C230+Series"
Date:"06/17/2020 03:00 AM"
Install Date:"Not Available"
Last Error Code:"Not Available"
Last Error Code Description:"Not Available"
Manufacturer:"Intel Corporation"
Model:"Not Available"
Part Number:"Not Available"
PNP Device ID:"Not Available"
Power Management Capabilities:"Not Available"
Power Management Supported:"Not Available"
Product:"NUC8i7HVB"
Serial Number:"BTHN015000D9"
Status:"OK"
Version:"J68196-602"
- "Networking"
Intel ® Network Connections Install Options:"Not Available"
Intel ® Network Connections Version:"Not Available"
Intel ® PROSet/Wireless Software Version:"Not Available"
- "Bluetooth Device (Personal Area Network)"
Availability:"Running or Full Power"
Caption:"Bluetooth Device (Personal Area Network)"
CoInstallers:"Not Available"
Default IP Gateway:"Not Available"
DHCP Enabled:"Yes"
DHCP Lease Expires:"Not Available"
DHCP Lease Obtained:"Not Available"
DHCP Server:"Not Available"
Driver:"bthpan.sys"
Driver Date:"06/21/2006 12:00 AM"
Driver Path:"C:\WINDOWS\system32\drivers\bthpan.sys"
Driver Provider:"Microsoft"
Driver Version:"10.0.19041.1"
Index:"0005"
INF:"bthpan.inf"
INF Section:"BthPan.Install"
Install Date:"Not Available"
Installed:"Yes"
IP Address:"Not Available"
IP Subnet:"Not Available"
Last Error Code:"Not Available"
Last Error Code Description:"Not Available"
Last Reset:"08/24/2020 08:14 AM"
Location:"Not Available"
MAC Address:"B8:9A:2A:26:9F:5C"
Manufacturer:"Microsoft"
Media Type:
Net Connection ID:"Bluetooth Network Connection"
NetCfgInstanceId:"{98EFB004-4765-4907-A221-876FB848229A}"
Number of VLANs:"0"
PNP Device ID:"BTH\MS_BTHPAN\6&BC37F54&0&2"
Port:"Not Available"
Power Management (Low Power):"Not Available"
Power Management (Wake On LAN):"Not Available"
Power Management (Wake on Magic Packet):"Not Available"
Power Management Capabilities:"Not Available"
Power Management Supported:"No"
Product Type:"Bluetooth Device (Personal Area Network)"
Service Name:"BthPan"
Status:"Enabled"
Team Name:"Not in a team"
Temperature:
Type:"Ethernet 802.3"
- "Service Bindings"
Client for Microsoft Networks:
File and Printer Sharing for Microsoft Networks:
Internet Protocol Version 4 (TCP/IPv4):
Internet Protocol Version 6 (TCP/IPv6):
Link-Layer Topology Discovery Mapper I/O Driver:
Link-Layer Topology Discovery Responder:
Microsoft LLDP Protocol Driver:
- "Intel(R) Dual Band Wireless-AC 8265"
Access Point:
Authentication:
Availability:"Running or Full Power"
- "Caption":"Intel(R) Dual Band Wireless-AC 8265"
Link:"http://www.intel.com/content/www/us/en/search.html?keyword=Dual+Band+Wireless+AC+8265"
Channel:
Cipher:
CoInstallers:"Not Available"
Connection Mode:
Default IP Gateway:"Not Available"
DHCP Enabled:"Yes"
DHCP Lease Expires:"Not Available"
DHCP Lease Obtained:"Not Available"
DHCP Server:"Not Available"
Driver:"Netwtw06.sys"
Driver Date:"01/01/2020 12:00 AM"
Driver Path:"C:\WINDOWS\system32\drivers\Netwtw06.sys"
Driver Provider:"Intel"
Driver Version:"20.70.16.4"
Index:"0001"
INF:"oem27.inf"
INF Section:"Install_MPCIEX_GENM21_8265_AC_2x2_HMC_WINT_64_AC"
Install Date:"Not Available"
Installed:"Yes"
IP Address:"Not Available"
IP Subnet:"Not Available"
Last Error Code:"Not Available"
Last Error Code Description:"Not Available"
Last Reset:"08/24/2020 08:14 AM"
Location:"PCI bus 6, device 0, function 0"
MAC Address:"B8:9A:2A:26:9F:58"
Manufacturer:"Intel Corporation"
Media Type:
Net Connection ID:"Wi-Fi"
NetCfgInstanceId:"{0A5E41CD-10EA-4273-8D19-E320C2A17B3A}"
Network Name:"Wi-Fi"
Network Type:
Number of VLANs:"0"
PNP Device ID:"PCI\VEN_8086&DEV_24FD&SUBSYS_10108086&REV_78\4&1A9424EB&0&00E2"
Port:"Not Available"
Power Management (Low Power):"Not Available"
Power Management (Wake On LAN):"Not Available"
Power Management (Wake on Magic Packet):"Not Available"
Power Management Capabilities:"Not Available"
Power Management Supported:"No"
Product Type:"Intel(R) Dual Band Wireless-AC 8265"
Profile:
Radio Type:
Receive Rate:
Service Name:"Netwtw06"
Signal Strength:
State:"disconnected"
Status:"Enabled"
Team Name:"Not in a team"
Temperature:
Transmit Rate:
Type:"Ethernet 802.3"
- "Service Bindings"
Client for Microsoft Networks:
File and Printer Sharing for Microsoft Networks:
Internet Protocol Version 4 (TCP/IPv4):
Internet Protocol Version 6 (TCP/IPv6):
Link-Layer Topology Discovery Mapper I/O Driver:
Link-Layer Topology Discovery Responder:
Microsoft LLDP Protocol Driver:
QoS Packet Scheduler:
- "Settings"
*DeviceSleepOnDisconnect:Sleep on WoWLAN Disconnect:"Disabled (0)"
*PacketCoalescing:packet Coalescing:"Enabled (1)"
*PMARPOffload:ARP offload for WoWLAN:"Enabled (1)"
*PMNSOffload:NS offload for WoWLAN:"Enabled (1)"
*PMWiFiRekeyOffload:GTK rekeying for WoWLAN:"Enabled (1)"
*WakeOnMagicPacket:Wake on Magic Packet:"Enabled (1)"
*WakeOnPattern:Wake on Pattern Match:"Enabled (1)"
ChannelWidth24:Channel Width for 2.4GHz:"Auto (1)"
ChannelWidth52:Channel Width for 5GHz:"Auto (1)"
CtsToItself:Mixed Mode Protection:"RTS/CTS Enabled (0)"
FatChannelIntolerant:Fat Channel Intolerant:"Disabled (0)"
IbssTxPower:Transmit Power:"5. Highest (100)"
IEEE11nMode:802.11n/ac Wireless Mode:"802.11ac (2)"
MIMOPowerSaveMode:MIMO Power Save Mode:"Auto SMPS (0)"
RoamAggressiveness:Roaming Aggressiveness:"3. Medium (2)"
RoamingPreferredBandType:preferred Band:"1. No Preference (0)"
ThroughputBoosterEnabled:Throughput Booster:"Disabled (0)"
uAPSDSupport:U-APSD support:"Disabled (0)"
WirelessMode:802.11a/b/g Wireless Mode:"6. Dual Band 802.11a/b/g (34)"
- "Intel(R) Ethernet Connection (2) I219-LM"
Availability:"Running or Full Power"
- "Caption":"Intel(R) Ethernet Connection (2) I219-LM"
Link:"http://www.intel.com/content/www/us/en/search.html?keyword=Ethernet+Connection+(2)+I219+LM"
CoInstallers:"Not Available"
Default IP Gateway:"192.168.1.1"
DHCP Enabled:"Yes"
DHCP Lease Expires:"09/10/2020 12:21 AM"
DHCP Lease Obtained:"09/09/2020 11:21 PM"
DHCP Server:"192.168.1.1"
Driver:"e1d68x64.sys"
Driver Date:"07/25/2019 12:00 AM"
Driver Path:"C:\WINDOWS\system32\DriverStore\FileRepository\e1d68x64.inf_amd64_61aa07b8041d598f\e1d68x64.sys"
Driver Provider:"Intel"
Driver Version:"12.18.9.10"
ETrackID:"Not Available"
Index:"0002"
INF:"oem6.inf"
INF Section:"E15B7.10.0.1.19H1"
Install Date:"Not Available"
Installed:"Yes"
IP Address:"192.168.1.2;fe80::3d16:4430:e67:366a"
IP Subnet:"255.255.255.0;64"
Last Error Code:"Not Available"
Last Error Code Description:"Not Available"
Last Reset:"08/24/2020 08:14 AM"
Location:"PCI bus 0, device 31, function 6"
MAC Address:"54:B2:03:94:42:CA"
Manufacturer:"Intel"
Media Type:
Net Connection ID:"Ethernet 2"
NetCfgInstanceId:"{61F32CDD-FCFA-48D2-9DCF-135566774F29}"
Number of VLANs:"0"
NVM Version:"Not Available"
Part Number:"FFFFFF-0FF"
PNP Device ID:"PCI\VEN_8086&DEV_15B7&SUBSYS_00008086&REV_31\3&11583659&0&FE"
Port:"Not Available"
Power Management (Low Power):"Active: Yes, Enable: Yes"
Power Management (Wake On LAN):"Active: Yes, Enable: No"
Power Management (Wake on Magic Packet):"Active: Yes, EnableWakeOnMagicPacketOnly: No"
Power Management Capabilities:"Not Available"
Power Management Supported:"No"
Product Type:"Intel(R) Ethernet Connection (2) I219-LM"
Service Name:"e1dexpress"
Status:"Enabled"
Team Name:"Not in a team"
Temperature:
Type:"Ethernet 802.3"
- "Service Bindings"
Client for Microsoft Networks:
File and Printer Sharing for Microsoft Networks:
Internet Protocol Version 4 (TCP/IPv4):
Internet Protocol Version 6 (TCP/IPv6):
Link-Layer Topology Discovery Mapper I/O Driver:
Link-Layer Topology Discovery Responder:
Microsoft LLDP Protocol Driver:
QoS Packet Scheduler:
- "Settings"
*FlowControl:Flow Control:"Rx & Tx Enabled (3)"
*InterruptModeration:Interrupt Moderation:"Enabled (1)"
*IPChecksumOffloadIPv4:IPv4 Checksum Offload:"Rx & Tx Enabled (3)"
*JumboPacket:Jumbo Packet:"Disabled (1514)"
*LsoV2IPv4:Large Send Offload V2 (IPv4):"Enabled (1)"
*LsoV2IPv6:Large Send Offload V2 (IPv6):"Enabled (1)"
*NumRssQueues:Maximum Number of RSS Queues:"2 Queues (2)"
*PMARPOffload:protocol ARP Offload:"Enabled (1)"
*PMNSOffload:protocol NS Offload:"Enabled (1)"
*PriorityVLANTag:packet Priority & VLAN:"Packet Priority & VLAN Enabled (3)"
*PtpHardwareTimestamp:pTP Hardware Timestamp:"Disabled (0)"
*ReceiveBuffers:Receive Buffers:"256 (256)"
*RSS:Receive Side Scaling:"Enabled (1)"
*RSSProfile:RSS load balancing profile:"ClosestProcessor (1)"
*SoftwareTimestamp:Software Timestamp:"Disabled (0)"
*SpeedDuplex:Speed & Duplex:"Auto Negotiation (0)"
*TCPChecksumOffloadIPv4:TCP Checksum Offload (IPv4):"Rx & Tx Enabled (3)"
*TCPChecksumOffloadIPv6:TCP Checksum Offload (IPv6):"Rx & Tx Enabled (3)"
*TransmitBuffers:Transmit Buffers:"512 (512)"
*UDPChecksumOffloadIPv4:UDP Checksum Offload (IPv4):"Rx & Tx Enabled (3)"
*UDPChecksumOffloadIPv6:UDP Checksum Offload (IPv6):"Rx & Tx Enabled (3)"
*WakeOnMagicPacket:Wake on Magic Packet:"Enabled (1)"
*WakeOnPattern:Wake on Pattern Match:"Enabled (1)"
AdaptiveIFS:Adaptive Inter-Frame Spacing:"Disabled (0)"
AutoPowerSaveModeEnabled:Link Speed Battery Saver:"Disabled (0)"
EEELinkAdvertisement:Energy Efficient Ethernet:"On (1)"
EnablePME:Enable PME:"Enabled (1)"
ITR:Interrupt Moderation Rate:"Adaptive (65535)"
LinkNegotiationProcess:Legacy Switch Compatibility Mode:"Disabled (1)"
LogLinkStateEvent:Log Link State Event:"Enabled (51)"
MasterSlave:Gigabit Master Slave Mode:"Auto Detect (0)"
ReduceSpeedOnPowerDown:Reduce Speed On Power Down:"Enabled (1)"
SipsEnabled:System Idle Power Saver:"Disabled (0)"
ULPMode:Ultra Low Power Mode:"Enabled (1)"
WaitAutoNegComplete:Wait for Link:"Auto Detect (2)"
WakeOnLink:Wake on Link Settings:"Disabled (0)"
- "Intel(R) I210 Gigabit Network Connection"
Availability:"Running or Full Power"
- "Caption":"Intel(R) I210 Gigabit Network Connection"
Link:"http://www.intel.com/content/www/us/en/search.html?keyword=I210+Gigabit+Network+Connection"
CoInstallers:"NicCo5.dll,NicCoInstallerEntry"
Default IP Gateway:"Not Available"
DHCP Enabled:"Yes"
DHCP Lease Expires:"Not Available"
DHCP Lease Obtained:"Not Available"
DHCP Server:"Not Available"
Driver:"e1r65x64.sys"
Driver Date:"05/09/2019 12:00 AM"
Driver Path:"C:\WINDOWS\system32\DRIVERS\e1r65x64.sys"
Driver Provider:"Intel"
Driver Version:"12.15.184.7"
ETrackID:"Not Available"
Index:"0003"
INF:"oem33.inf"
INF Section:"E1533.10.0.1"
Install Date:"Not Available"
Installed:"Yes"
IP Address:"Not Available"
IP Subnet:"Not Available"
Last Error Code:"Not Available"
Last Error Code Description:"Not Available"
Last Reset:"08/24/2020 08:14 AM"
Location:"PCI bus 5, device 0, function 0"
MAC Address:"54:B2:03:94:42:CB"
Manufacturer:"Intel"
Media Type:
Net Connection ID:"Ethernet"
NetCfgInstanceId:"{1ECB868C-CCC1-4E66-AA8C-542DA8420237}"
Number of VLANs:"0"
NVM Version:"Not Available"
Part Number:"Not Available"
PNP Device ID:"PCI\VEN_8086&DEV_157B&SUBSYS_00008086&REV_03\4&1D2C348D&0&00E1"
Port:"Not Available"
Power Management (Low Power):"Not Available"
Power Management (Wake On LAN):"Not Available"
Power Management (Wake on Magic Packet):"Not Available"
Power Management Capabilities:"Not Available"
Power Management Supported:"No"
Product Type:"Intel(R) I210 Gigabit Network Connection"
Service Name:"e1rexpress"
Status:"Enabled"
Team Name:"Not in a team"
Temperature:
Type:"Ethernet 802.3"
- "Service Bindings"
Client for Microsoft Networks:
File and Printer Sharing for Microsoft Networks:
Internet Protocol Version 4 (TCP/IPv4):
Internet Protocol Version 6 (TCP/IPv6):
Link-Layer Topology Discovery Mapper I/O Driver:
Link-Layer Topology Discovery Responder:
Microsoft LLDP Protocol Driver:
QoS Packet Scheduler:
- "Settings"
*FlowControl:Flow Control:"Rx & Tx Enabled (3)"
*InterruptModeration:Interrupt Moderation:"Enabled (1)"
*IPChecksumOffloadIPv4:IPv4 Checksum Offload:"Rx & Tx Enabled (3)"
*JumboPacket:Jumbo Packet:"Disabled (1514)"
*LsoV2IPv4:Large Send Offload V2 (IPv4):"Enabled (1)"
*LsoV2IPv6:Large Send Offload V2 (IPv6):"Enabled (1)"
*NumRssQueues:Maximum Number of RSS Queues:"2 Queues (2)"
*PMARPOffload:ARP Offload:"Enabled (1)"
*PMNSOffload:NS Offload:"Enabled (1)"
*PriorityVLANTag:packet Priority & VLAN:"Packet Priority & VLAN Enabled (3)"
*ReceiveBuffers:Receive Buffers:"256 (256)"
*RSS:Receive Side Scaling:"Enabled (1)"
*SpeedDuplex:Speed & Duplex:"Auto Negotiation (0)"
*TCPChecksumOffloadIPv4:TCP Checksum Offload (IPv4):"Rx & Tx Enabled (3)"
*TCPChecksumOffloadIPv6:TCP Checksum Offload (IPv6):"Rx & Tx Enabled (3)"
*TransmitBuffers:Transmit Buffers:"512 (512)"
*UDPChecksumOffloadIPv4:UDP Checksum Offload (IPv4):"Rx & Tx Enabled (3)"
*UDPChecksumOffloadIPv6:UDP Checksum Offload (IPv6):"Rx & Tx Enabled (3)"
*WakeOnMagicPacket:Wake on Magic Packet:"Enabled (1)"
*WakeOnPattern:Wake on Pattern Match:"Enabled (1)"
DMACoalescing:DMA Coalescing:"Disabled (0)"
EEELinkAdvertisement:Energy Efficient Ethernet:"On if system is awake (1)"
EnableLLI:Low Latency Interrupts:"Disabled (0)"
EnablePME:Enable PME:"Disabled (0)"
ITR:Interrupt Moderation Rate:"Adaptive (65535)"
LLIPorts:Low Latency Interrupt Ports:
LogLinkStateEvent:Log Link State Event:"Enabled (51)"
MasterSlave:Gigabit Master Slave Mode:"Auto Detect (0)"
ReduceSpeedOnPowerDown:Reduce Speed On Power Down:"Enabled (1)"
WaitAutoNegComplete:Wait for Link:"Auto Detect (2)"
WakeOnLink:Wake on Link Settings:"Disabled (0)"
- "Operating System"
.Net Framework Version:"2.0,3.0,3.5,4.0,4.8"
Boot Device:"\Device\HarddiskVolume2"
Internet Browser:"Internet Explorer,11.450"
Locale:"United States"
OS Manufacturer:"Microsoft Corporation"
OS Name:"Microsoft Windows 10 Pro"
Other OS Description:"Not Available"
Page File:"C:\pagefile.sys"
Page File Space:"7.77 GB"
Physical Memory (Available):"5.81 GB"
Physical Memory (Installed):"16 GB"
Physical Memory (Total):"15.92 GB"
System Directory:"C:\WINDOWS\system32"
Version:"10.0.19041 Build 19041"
Virtual Memory (Available):"3.52 GB"
Virtual Memory (Total):"23.69 GB"
Windows Directory:"C:\WINDOWS"
- "Installed Updates"
KB2468871:"Microsoft .NET Framework 4 Client Profile [Not Available]"
KB2468871:"Microsoft .NET Framework 4 Extended [Not Available]"
KB2468871v2:"Microsoft .NET Framework 4 Client Profile [Not Available]"
KB2468871v2:"Microsoft .NET Framework 4 Extended [Not Available]"
KB2478063:"Microsoft .NET Framework 4 Client Profile [Not Available]"
KB2478063:"Microsoft .NET Framework 4 Extended [Not Available]"
KB2533523:"Microsoft .NET Framework 4 Extended [Not Available]"
KB2533523:"Microsoft .NET Framework 4 Client Profile [Not Available]"
KB2544514:"Microsoft .NET Framework 4 Client Profile [Not Available]"
KB2544514:"Microsoft .NET Framework 4 Extended [Not Available]"
KB2600211:"Microsoft .NET Framework 4 Client Profile [Not Available]"
KB2600211:"Microsoft .NET Framework 4 Extended [Not Available]"
KB2600217:"Microsoft .NET Framework 4 Client Profile [Not Available]"
KB2600217:"Microsoft .NET Framework 4 Extended [Not Available]"
KB4561600:"Security Update [7/10/2020]"
KB4566782:"Update [8/14/2020]"
KB4566785:"Security Update [7/10/2020]"
KB4569745:"Update [8/14/2020]"
KB4570334:"Security Update [8/14/2020]"
- "Processor"
- "Intel(R) Core(TM) i7-8809G CPU @ 3.10GHz"
Architecture:"x64"
ATPO:"Not Available"
Availability:"Running or Full Power"
Caption:"Intel64 Family 6 Model 158 Stepping 9"
- "Chipset Name":"Intel(R) Core(TM) i7-8809G CPU @ 3.10GHz"
Link:"http://www.intel.com/content/www/us/en/search.html?keyword=Core+i7+8809G+CPU+"
CPU Speed:"3.10 GHz"
Current Voltage:"9. volts"
Driver:"Not Available"
Driver Date:"04/21/2009 12:00 AM"
Driver Path:"C:\WINDOWS\system32\drivers\intelppm.sys"
Driver Provider:"Microsoft"
Driver Version:"10.0.19041.1"
Ext. Family:"Not Available"
Family:"Intel Core™ i7-2760QM"
FPO:"Not Available"
INF:"cpu.inf"
INF Section:"IntelPPM_Inst.NT"
Install Date:"Not Available"
Last Error Code:"Not Available"
Level 1 Cache:"4 x 256 KB"
Level 2 Cache:"4 x 1024 KB"
Level 3 Cache:"8 MB"
Load:"6%"
Manufacturer:"GenuineIntel"
Model:"158"
Name:"Intel(R) Core(TM) i7-8809G CPU @ 3.10GHz"
Number of Cores:"4"
Number of Cores Enabled:"4"
Number of Logical Processors:"8"
Part Number:"To Be Filled By O.E.M."
Power Management Capabilities:"Not Available"
Power Management Supported:"No"
Processor ID:"BFEBFBFF000906E9"
Revision:"Not Available"
Serial Number:"To Be Filled By O.E.M."
Service Name:"intelppm"
Status:"OK"
Stepping:"9"
Version:"Not Available"
- "Storage"
- "KINGSTON SA2000M8500G"
Capablities:"Random Access, Supports Writing"
Caption:"KINGSTON SA2000M8500G"
Cylinder - Total:"60801"
Description:"Disk drive"
Driver:"Not Available"
Driver Date:"06/21/2006 12:00 AM"
Driver Version:"10.0.19041.1"
Error Code:"Device is working properly"
Firmware Revision:"S5Z42105"
Heads - Total:"255"
Index:"0"
INF:"disk.inf"
Install Date:"Not Available"
Interface Type:"SCSI"
Manufacturer:"(Standard disk drives)"
Model:"KINGSTON SA2000M8500G"
Name:"\\.\PHYSICALDRIVE0"
Partitions:"3"
Physical Sector Size:"4096"
PNP Device ID:"SCSI\DISK&VEN_NVME&PROD_KINGSTON_SA2000M\5&259D547&0&000000"
Policies:"Read Retention Priority=EqualPriority, Write Retention Priority=EqualPriority, Scalar Prefetch=Not Available, Block Prefetch=Not Available"
SCSI Bus:"0"
SCSI LUN:"0"
SCSI Port:"0"
Sectors - Per Track:"63"
Sectors - Total:"976768065"
Serial Number:"0026_B768_3935_9745."
Size:"465.76 GB"
Size – Available:"343.48 GB"
Status:"OK"
Tracks - Per Cylinder:"255"
Tracks - Total:"15504255"
- "C:"
Availability:"Not Available"
Caption:"C:"
Compression Method:"Not Compressed"
Description:"Local Fixed Disk"
File System:"NTFS"
Name:"Not Available"
Serial Number:"BCE5D88A"
Size:"465.13 GB"
Size – Available:"343.48 GB"
Status:"Not Available"
Volume Dirty:"No"
...#SSU#...
 

COLGeek

Cybernaut
Moderator
Thanks, same question as before: if a driver is not updated, shouldn't intel driver assistance let me know about it?
The Intel assistant only applies to Intel devices. The AMD GPU is not an Intel device.

Installing the AMD driver should take care of the original problem you reported. It could also improve GPU performance.
 

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