Virus trouble... need assistance

G

Guest

Guest
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I recently was infected with a computer virus. Norton AntiVirus 2003
initially caught the virus and it supposedly deleted it, so I was not
concerned with the message details. However, almost immediately after
receiving the message I realized the virus was not completely removed.
A DOS window popped up two or three times and then Norton shutdown. I
tried opening Norton again but it would not open. I then tried
uninstalling and reinstalling but it would not reinstall. I tried the
Windows Update site and the page shows no conent. Any ideas on how to
identify the virus so I can take steps to remove it?

I'm running Windows XP Pro with SP1.

Thanks
 

galen

Distinguished
May 24, 2004
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Archived from groups: microsoft.public.windowsxp.security_admin (More info?)

In news:1116218945.430276.12720@f14g2000cwb.googlegroups.com,
dizz@canada.com <dizz@canada.com> had this to say:

My reply is at the bottom of your sent message:

> I recently was infected with a computer virus. Norton AntiVirus 2003
> initially caught the virus and it supposedly deleted it, so I was not
> concerned with the message details. However, almost immediately after
> receiving the message I realized the virus was not completely removed.
> A DOS window popped up two or three times and then Norton shutdown. I
> tried opening Norton again but it would not open. I then tried
> uninstalling and reinstalling but it would not reinstall. I tried the
> Windows Update site and the page shows no conent. Any ideas on how to
> identify the virus so I can take steps to remove it?
>
> I'm running Windows XP Pro with SP1.
>
> Thanks

Try an online scan here:

Trend Micro - Free online virus Scan:
http://housecall.trendmicro.com/

If nothing else it will at least hopefully identify the malware and from
there you can search Google (or perhaps the site will tell you afterwards as
I've never actually needed to use the site) and find out how to delete it.

Galen
--

"And that recommendation, with the exaggerated estimate of my ability
with which he prefaced it, was, if you will believe me, Watson, the
very first thing which ever made me feel that a profession might be
made out of what had up to that time been the merest hobby."

Sherlock Holmes
 
G

Guest

Guest
Archived from groups: microsoft.public.windowsxp.security_admin (More info?)

"dizz@canada.com" wrote:

> I recently was infected with a computer virus. Norton AntiVirus 2003
> initially caught the virus and it supposedly deleted it, so I was not
> concerned with the message details. However, almost immediately after
> receiving the message I realized the virus was not completely removed.
> A DOS window popped up two or three times and then Norton shutdown. I
> tried opening Norton again but it would not open. I then tried
> uninstalling and reinstalling but it would not reinstall. I tried the
> Windows Update site and the page shows no conent. Any ideas on how to
> identify the virus so I can take steps to remove it?
>
> I'm running Windows XP Pro with SP1.
>
> Thanks
>
> I would suggest you start your computer in safe mode and then try scanning it with house call from the Trend Micro site at www.trendmicro.com. I tried using House call yesterday and found no virus but when I tried it again in safe mode I found two which I was able to delete.
 
G

Guest

Guest
Archived from groups: microsoft.public.windowsxp.security_admin (More info?)

From: <dizz@canada.com>

| I recently was infected with a computer virus. Norton AntiVirus 2003
| initially caught the virus and it supposedly deleted it, so I was not
| concerned with the message details. However, almost immediately after
| receiving the message I realized the virus was not completely removed.
| A DOS window popped up two or three times and then Norton shutdown. I
| tried opening Norton again but it would not open. I then tried
| uninstalling and reinstalling but it would not reinstall. I tried the
| Windows Update site and the page shows no conent. Any ideas on how to
| identify the virus so I can take steps to remove it?
|
| I'm running Windows XP Pro with SP1.
|
| Thanks

There are anti virus News Groups specifically for this type of discussion.

microsoft.public.scripting.virus.discussion
microsoft.public.security.virus
alt.comp.virus
alt.comp.anti-virus


Dump the contents of the IE Temporary Internet Folder cache (TIF)
Start --> Settings --> Control Panel --> Internet Options --> Delete Files

Dump the contents of the Mozilla FireFox Cache { if you use FireFox }
Tools --> Options --> Privacy --> Cache --> Clear


Download CLEAN.EXE from the URL --
http://www.ik-cs.com/programs/virtools/clean.exe

It is a self-extracting ZIP file that contains the Kixtart Script Interpreter
{ http://kixtart.org Kixtart is CareWare } three batch files, two Kixtart scripts, two Link
(.lnk) files and a PDF instruction file.

GETFILES.BAT -- For downloading (FTP) the files needed to run the McAfee Command Line
Scanner. If you are using Windows XP, you may have to disable the Windows XP FireWall to
allow the FTP utility to download the needed files

CLEAN.BAT -- For running within Windows after running c:\mcafee\GetFiles.BAT. If you choose
to scan again at a future date, run this batch file. It will automatically check the date
of the McAfee DAT files and if it is a couple of days old, it will download (FTP) the latest
signature files and install them before performing the scan.

DOSCLEAN.BAT -- For use on a Win9x/ME PC or on a Win2K/WinXP PC that is using FAT32 after
you have booted from an Emergency Boot Disk or DOS disk and have already executed;
c:\mcafee\GetFiles.BAT from within Windows. DOS disk boot images can be obtained from;
http://www.bootdisk.com/bootdisk.htm

I need you to perform the following...

Execute; CLEAN.EXE
Choose; Unzip
Choose; Close

Execute; c:\mcafee\GetFiles.BAT
{ or Double-click on 'GetFiles Link' in c:\mcafee }

Reboot the PC into Safe Mode [F8 key during boot]

Shutdown as many applications as possible !
It would also help for you to read - "How to perform a clean boot in Windows XP"
http://support.microsoft.com/kb/310353

Execute; c:\mcafee\CLEAN.BAT
{ or Double-click on 'Clean Link' in c:\mcafee }

A final report in HTML format called C:\mcafee\ScanReport.HTML will be generated. At the
end of the scan, it will be displayed in your browser (Opera, FireFox or Internet Explorer).
It is suggested that you move the report out of c:\mcafee before performing another scan.
It would be a good idea to scan in Safe Mode and in Normal Mode and save a copy of the HTML
report for each session.


--
Dave
http://www.claymania.com/removal-trojan-adware.html
http://www.ik-cs.com/got-a-virus.htm
 
G

Guest

Guest
Archived from groups: microsoft.public.windowsxp.security_admin (More info?)

In article <1116218945.430276.12720@f14g2000cwb.googlegroups.com>,
dizz@canada.com says...
> I recently was infected with a computer virus. Norton AntiVirus 2003
> initially caught the virus and it supposedly deleted it, so I was not
> concerned with the message details. However, almost immediately after
> receiving the message I realized the virus was not completely removed.
> A DOS window popped up two or three times and then Norton shutdown. I
> tried opening Norton again but it would not open. I then tried
> uninstalling and reinstalling but it would not reinstall. I tried the
> Windows Update site and the page shows no conent. Any ideas on how to
> identify the virus so I can take steps to remove it?
>
> I'm running Windows XP Pro with SP1.

Reboot into SAFE MODE, no-networking support, and run NAV again.

--
--
spam999free@rrohio.com
remove 999 in order to email me
 

Paul

Splendid
Mar 30, 2004
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25,780
Archived from groups: microsoft.public.windowsxp.security_admin (More info?)

Do you remember the name of the virus.....

Symantec may have a removal tool specifically for it.

<dizz@canada.com> wrote in message
news:1116218945.430276.12720@f14g2000cwb.googlegroups.com...
>I recently was infected with a computer virus. Norton AntiVirus 2003
> initially caught the virus and it supposedly deleted it, so I was not
> concerned with the message details. However, almost immediately after
> receiving the message I realized the virus was not completely removed.
> A DOS window popped up two or three times and then Norton shutdown. I
> tried opening Norton again but it would not open. I then tried
> uninstalling and reinstalling but it would not reinstall. I tried the
> Windows Update site and the page shows no conent. Any ideas on how to
> identify the virus so I can take steps to remove it?
>
> I'm running Windows XP Pro with SP1.
>
> Thanks
>
 

Lady Kieanne

Distinguished
Dec 25, 2008
1
0
18,510
Can some one help me please? I have a trojan called spyware guard 2008 on my computer and have tried all day to remove this thing. How do I remove it. :sweat: :(