I have a strange issue on a fairly wholly new setup. A month old.
About once a week W10 will Hang.
This is the third time it happened, took my dog for a walk, came back, unlocked the Desktop user and I'll have problems. It never happens when I am active on the Desktop, only when I leave it for a while, like work, sleep or .. dogwalks, in this case.
Here's what happens:
Explorer.exe's UI will be responsive, in that I can open tabs like the start-button, the settings icons are there and they branch out into restart/shutdown/etc, but I can't open anything and clicking the restart or shutdowns does nothing. I can close some folders and programs that were already open, and others will simply not close, even if the mouse-clicking has visual feedback. I cannot start any programs and no keyboard hotkeys work, like Taskmanager or Windows + R. I am eventually forced to reset.
It's as if Windows was sitting at the table and then just got up and left.
I checked the Event Viewer on windows system-logs and they just stopped for an hour while I was out with my dog, from 14:06 to 15:43 (which is when I hit the reset). It had some errors that seemed benign to me prior but the last two were Service Control Manager Information before it stopped "Thinking". Table and details bellow.
I TRIED:
I thought it might be the CPU shenigans trying to save power due to C-State. Tried disabling that last week. That didn't work otherwise this wouldn't have happened. Re-enabled it now. Also ran a windows memtest and found no issues.
Tried changing to maximum powersettings in windows controlpanel but this is a Desktop PC, not much hope there.
I did DISM and sfc /scannow in cmd after today, maybe this helped, time will tell.
When I am googling this stuff the common problem I see is that either the entire thing is frozen or you have mouse-control but can't click or interact with anything.
I CAN move and click things, even close some windows (even if clicking on anything in the window doesn't do anything). I can open the start button menu and even see the shutdown/restart commands, but clicking them does nothing.
I can mess with the UI, but have no functionality.
About once a week W10 will Hang.
This is the third time it happened, took my dog for a walk, came back, unlocked the Desktop user and I'll have problems. It never happens when I am active on the Desktop, only when I leave it for a while, like work, sleep or .. dogwalks, in this case.
Here's what happens:
Explorer.exe's UI will be responsive, in that I can open tabs like the start-button, the settings icons are there and they branch out into restart/shutdown/etc, but I can't open anything and clicking the restart or shutdowns does nothing. I can close some folders and programs that were already open, and others will simply not close, even if the mouse-clicking has visual feedback. I cannot start any programs and no keyboard hotkeys work, like Taskmanager or Windows + R. I am eventually forced to reset.
It's as if Windows was sitting at the table and then just got up and left.
I checked the Event Viewer on windows system-logs and they just stopped for an hour while I was out with my dog, from 14:06 to 15:43 (which is when I hit the reset). It had some errors that seemed benign to me prior but the last two were Service Control Manager Information before it stopped "Thinking". Table and details bellow.
Information 04/05/2025 15:43:44 Kernel-General 12 (1) (I hit the Reset button here)
Information 04/05/2025 14:06:20 Service Control Manager 7040 None
Information 04/05/2025 14:00:47 Service Control Manager 7040 None
Warning 04/05/2025 13:48:59 DistributedCOM 10016 None
Error 04/05/2025 13:42:09 Service Control Manager 7000 None
Error 04/05/2025 13:42:09 Service Control Manager 7009 None
Error 04/05/2025 12:18:55 DistributedCOM 10010 None
Information 04/05/2025 12:00:00 EventLog 6013 None
Information 04/05/2025 10:42:00 WindowsUpdateClient 19 Windows Update Agent
Log Name: System
Source: Microsoft-Windows-DistributedCOM
Date: 04/05/2025 13:48:59
Event ID: 10016
Task Category: None
Level: Warning
Keywords: Classic
User: DESKTOP-4KUTAKH\user
Computer: DESKTOP-4KUTAKH
Description:
The application-specific permission settings do not grant Local Activation permission for the COM Server application with CLSID
{2593F8B9-4EAF-457C-B68A-50F6B8EA6B54}
and APPID
{15C20B67-12E7-4BB6-92BB-7AFF07997402}
to the user DESKTOP-4KUTAKH\user SID (S-1-5-21-3675811857-2505037360-189068833-1001) from address LocalHost (Using LRPC) running in the application container Unavailable SID (Unavailable). This security permission can be modified using the Component Services administrative tool.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-DistributedCOM" Guid="{1B562E86-B7AA-4131-BADC-B6F3A001407E}" EventSourceName="DCOM" />
<EventID Qualifiers="0">10016</EventID>
<Version>0</Version>
<Level>3</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x8080000000000000</Keywords>
<TimeCreated SystemTime="2025-05-04T11:48:59.1316114Z" />
<EventRecordID>3866</EventRecordID>
<Correlation ActivityID="{cbea76e4-29f6-42f9-a9e4-45d653389139}" />
<Execution ProcessID="1212" ThreadID="21828" />
<Channel>System</Channel>
<Computer>DESKTOP-4KUTAKH</Computer>
<Security UserID="S-1-5-21-3675811857-2505037360-189068833-1001" />
</System>
<EventData>
<Data Name="param1">application-specific</Data>
<Data Name="param2">Local</Data>
<Data Name="param3">Activation</Data>
<Data Name="param4">{2593F8B9-4EAF-457C-B68A-50F6B8EA6B54}</Data>
<Data Name="param5">{15C20B67-12E7-4BB6-92BB-7AFF07997402}</Data>
<Data Name="param6">DESKTOP-4KUTAKH</Data>
<Data Name="param7">user</Data>
<Data Name="param8">S-1-5-21-3675811857-2505037360-189068833-1001</Data>
<Data Name="param9">LocalHost (Using LRPC)</Data>
<Data Name="param10">Unavailable</Data>
<Data Name="param11">Unavailable</Data>
</EventData>
</Event>
Log Name: System
Source: Service Control Manager
Date: 04/05/2025 13:42:09
Event ID: 7000
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: DESKTOP-4KUTAKH
Description:
The Steam Client Service service failed to start due to the following error:
The service did not respond to the start or control request in a timely fashion.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Service Control Manager" Guid="{555908d1-a6d7-4695-8e1e-26931d2012f4}" EventSourceName="Service Control Manager" />
<EventID Qualifiers="49152">7000</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x8080000000000000</Keywords>
<TimeCreated SystemTime="2025-05-04T11:42:09.7757831Z" />
<EventRecordID>3865</EventRecordID>
<Correlation />
<Execution ProcessID="792" ThreadID="23456" />
<Channel>System</Channel>
<Computer>DESKTOP-4KUTAKH</Computer>
<Security />
</System>
<EventData>
<Data Name="param1">Steam Client Service</Data>
<Data Name="param2">%%1053</Data>
<Binary>53007400650061006D00200043006C00690065006E007400200053006500720076006900630065000000</Binary>
</EventData>
</Event>
Log Name: System
Source: Service Control Manager
Date: 04/05/2025 13:42:09
Event ID: 7009
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: DESKTOP-4KUTAKH
Description:
A timeout was reached (30000 milliseconds) while waiting for the Steam Client Service service to connect.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Service Control Manager" Guid="{555908d1-a6d7-4695-8e1e-26931d2012f4}" EventSourceName="Service Control Manager" />
<EventID Qualifiers="49152">7009</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x8080000000000000</Keywords>
<TimeCreated SystemTime="2025-05-04T11:42:09.7757831Z" />
<EventRecordID>3864</EventRecordID>
<Correlation />
<Execution ProcessID="792" ThreadID="23456" />
<Channel>System</Channel>
<Computer>DESKTOP-4KUTAKH</Computer>
<Security />
</System>
<EventData>
<Data Name="param1">30000</Data>
<Data Name="param2">Steam Client Service</Data>
<Binary>53007400650061006D00200043006C00690065006E007400200053006500720076006900630065000000</Binary>
</EventData>
</Event>
Log Name: System
Source: Microsoft-Windows-DistributedCOM
Date: 04/05/2025 12:18:55
Event ID: 10010
Task Category: None
Level: Error
Keywords: Classic
User: DESKTOP-4KUTAKH\user
Computer: DESKTOP-4KUTAKH
Description:
The server Windows.Gaming.GameBar.PresenceServer.Internal.PresenceWriter did not register with DCOM within the required timeout.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-DistributedCOM" Guid="{1B562E86-B7AA-4131-BADC-B6F3A001407E}" EventSourceName="DCOM" />
<EventID Qualifiers="0">10010</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x8080000000000000</Keywords>
<TimeCreated SystemTime="2025-05-04T10:18:55.6948259Z" />
<EventRecordID>3863</EventRecordID>
<Correlation ActivityID="{035ebbc5-8b25-4250-a909-f2172e40f671}" />
<Execution ProcessID="1212" ThreadID="17668" />
<Channel>System</Channel>
<Computer>DESKTOP-4KUTAKH</Computer>
<Security UserID="S-1-5-21-3675811857-2505037360-189068833-1001" />
</System>
<EventData>
<Data Name="param1">Windows.Gaming.GameBar.PresenceServer.Internal.PresenceWriter</Data>
</EventData>
</Event>
Information 04/05/2025 14:06:20 Service Control Manager 7040 None
Information 04/05/2025 14:00:47 Service Control Manager 7040 None
Warning 04/05/2025 13:48:59 DistributedCOM 10016 None
Error 04/05/2025 13:42:09 Service Control Manager 7000 None
Error 04/05/2025 13:42:09 Service Control Manager 7009 None
Error 04/05/2025 12:18:55 DistributedCOM 10010 None
Information 04/05/2025 12:00:00 EventLog 6013 None
Information 04/05/2025 10:42:00 WindowsUpdateClient 19 Windows Update Agent
Log Name: System
Source: Microsoft-Windows-DistributedCOM
Date: 04/05/2025 13:48:59
Event ID: 10016
Task Category: None
Level: Warning
Keywords: Classic
User: DESKTOP-4KUTAKH\user
Computer: DESKTOP-4KUTAKH
Description:
The application-specific permission settings do not grant Local Activation permission for the COM Server application with CLSID
{2593F8B9-4EAF-457C-B68A-50F6B8EA6B54}
and APPID
{15C20B67-12E7-4BB6-92BB-7AFF07997402}
to the user DESKTOP-4KUTAKH\user SID (S-1-5-21-3675811857-2505037360-189068833-1001) from address LocalHost (Using LRPC) running in the application container Unavailable SID (Unavailable). This security permission can be modified using the Component Services administrative tool.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-DistributedCOM" Guid="{1B562E86-B7AA-4131-BADC-B6F3A001407E}" EventSourceName="DCOM" />
<EventID Qualifiers="0">10016</EventID>
<Version>0</Version>
<Level>3</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x8080000000000000</Keywords>
<TimeCreated SystemTime="2025-05-04T11:48:59.1316114Z" />
<EventRecordID>3866</EventRecordID>
<Correlation ActivityID="{cbea76e4-29f6-42f9-a9e4-45d653389139}" />
<Execution ProcessID="1212" ThreadID="21828" />
<Channel>System</Channel>
<Computer>DESKTOP-4KUTAKH</Computer>
<Security UserID="S-1-5-21-3675811857-2505037360-189068833-1001" />
</System>
<EventData>
<Data Name="param1">application-specific</Data>
<Data Name="param2">Local</Data>
<Data Name="param3">Activation</Data>
<Data Name="param4">{2593F8B9-4EAF-457C-B68A-50F6B8EA6B54}</Data>
<Data Name="param5">{15C20B67-12E7-4BB6-92BB-7AFF07997402}</Data>
<Data Name="param6">DESKTOP-4KUTAKH</Data>
<Data Name="param7">user</Data>
<Data Name="param8">S-1-5-21-3675811857-2505037360-189068833-1001</Data>
<Data Name="param9">LocalHost (Using LRPC)</Data>
<Data Name="param10">Unavailable</Data>
<Data Name="param11">Unavailable</Data>
</EventData>
</Event>
Log Name: System
Source: Service Control Manager
Date: 04/05/2025 13:42:09
Event ID: 7000
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: DESKTOP-4KUTAKH
Description:
The Steam Client Service service failed to start due to the following error:
The service did not respond to the start or control request in a timely fashion.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Service Control Manager" Guid="{555908d1-a6d7-4695-8e1e-26931d2012f4}" EventSourceName="Service Control Manager" />
<EventID Qualifiers="49152">7000</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x8080000000000000</Keywords>
<TimeCreated SystemTime="2025-05-04T11:42:09.7757831Z" />
<EventRecordID>3865</EventRecordID>
<Correlation />
<Execution ProcessID="792" ThreadID="23456" />
<Channel>System</Channel>
<Computer>DESKTOP-4KUTAKH</Computer>
<Security />
</System>
<EventData>
<Data Name="param1">Steam Client Service</Data>
<Data Name="param2">%%1053</Data>
<Binary>53007400650061006D00200043006C00690065006E007400200053006500720076006900630065000000</Binary>
</EventData>
</Event>
Log Name: System
Source: Service Control Manager
Date: 04/05/2025 13:42:09
Event ID: 7009
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: DESKTOP-4KUTAKH
Description:
A timeout was reached (30000 milliseconds) while waiting for the Steam Client Service service to connect.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Service Control Manager" Guid="{555908d1-a6d7-4695-8e1e-26931d2012f4}" EventSourceName="Service Control Manager" />
<EventID Qualifiers="49152">7009</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x8080000000000000</Keywords>
<TimeCreated SystemTime="2025-05-04T11:42:09.7757831Z" />
<EventRecordID>3864</EventRecordID>
<Correlation />
<Execution ProcessID="792" ThreadID="23456" />
<Channel>System</Channel>
<Computer>DESKTOP-4KUTAKH</Computer>
<Security />
</System>
<EventData>
<Data Name="param1">30000</Data>
<Data Name="param2">Steam Client Service</Data>
<Binary>53007400650061006D00200043006C00690065006E007400200053006500720076006900630065000000</Binary>
</EventData>
</Event>
Log Name: System
Source: Microsoft-Windows-DistributedCOM
Date: 04/05/2025 12:18:55
Event ID: 10010
Task Category: None
Level: Error
Keywords: Classic
User: DESKTOP-4KUTAKH\user
Computer: DESKTOP-4KUTAKH
Description:
The server Windows.Gaming.GameBar.PresenceServer.Internal.PresenceWriter did not register with DCOM within the required timeout.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-DistributedCOM" Guid="{1B562E86-B7AA-4131-BADC-B6F3A001407E}" EventSourceName="DCOM" />
<EventID Qualifiers="0">10010</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x8080000000000000</Keywords>
<TimeCreated SystemTime="2025-05-04T10:18:55.6948259Z" />
<EventRecordID>3863</EventRecordID>
<Correlation ActivityID="{035ebbc5-8b25-4250-a909-f2172e40f671}" />
<Execution ProcessID="1212" ThreadID="17668" />
<Channel>System</Channel>
<Computer>DESKTOP-4KUTAKH</Computer>
<Security UserID="S-1-5-21-3675811857-2505037360-189068833-1001" />
</System>
<EventData>
<Data Name="param1">Windows.Gaming.GameBar.PresenceServer.Internal.PresenceWriter</Data>
</EventData>
</Event>
I TRIED:
I thought it might be the CPU shenigans trying to save power due to C-State. Tried disabling that last week. That didn't work otherwise this wouldn't have happened. Re-enabled it now. Also ran a windows memtest and found no issues.
Tried changing to maximum powersettings in windows controlpanel but this is a Desktop PC, not much hope there.
I did DISM and sfc /scannow in cmd after today, maybe this helped, time will tell.
W10Pro64bit
ROG STRIX X870E-E GAMING WIFI
AMD Ryzen 7 9800X3D 8-Core Processor (16 CPUs), ~4.7GHz
G.Skill Trident Z5 Neo RGB DDR5 6000MHz 2x32GB
NVIDIA GeForce RTX 4070 Ti
ROG STRIX X870E-E GAMING WIFI
AMD Ryzen 7 9800X3D 8-Core Processor (16 CPUs), ~4.7GHz
G.Skill Trident Z5 Neo RGB DDR5 6000MHz 2x32GB
NVIDIA GeForce RTX 4070 Ti
When I am googling this stuff the common problem I see is that either the entire thing is frozen or you have mouse-control but can't click or interact with anything.
I CAN move and click things, even close some windows (even if clicking on anything in the window doesn't do anything). I can open the start button menu and even see the shutdown/restart commands, but clicking them does nothing.
I can mess with the UI, but have no functionality.
Last edited:
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