Hi guys,
I've never had any issues with my Logitech G Pro Superlight X Gaming Mouse for the 3+ years that I've had it, that is until last week's G HUB update. Logitech support couldn't help me since it's no longer under warranty so I'm hoping one of you might be able to assist.
The issue is the following: If I press both left and right button simultaneously even for just one millisecond and I keep holding one of them, both are registered as held down until I let go. Buttons are not physically stuck, as they work fine when I only press them one-by-one.
I made this video for better understanding:
View: https://www.youtube.com/watch?v=FZbUTyR0Ayo
What I've tried so far:
None of these fixed it. Since both buttons work fine on their own, I'm not sure if it is a hardware issue or some kind of bug with the onboard memory.
Please let me know if you've ever had this issue and managed to fix it somehow or if you have any idea what could cause it.
Thank you in advance!
I've never had any issues with my Logitech G Pro Superlight X Gaming Mouse for the 3+ years that I've had it, that is until last week's G HUB update. Logitech support couldn't help me since it's no longer under warranty so I'm hoping one of you might be able to assist.
The issue is the following: If I press both left and right button simultaneously even for just one millisecond and I keep holding one of them, both are registered as held down until I let go. Buttons are not physically stuck, as they work fine when I only press them one-by-one.
I made this video for better understanding:
What I've tried so far:
- Reinstalling G HUB
- Rolling back to an older G HUB version (unsuccessfully because it auto-updates during installation and doesn't let me install offline)
- Switching on-board memory on/off
- Connecting the mouse to other computers that have never had G HUB installed
- Uninstalling G HUB and connecting the mouse with the charging cable
- Resetting all profiles in G HUB
- Switching button layouts in G HUB (assigned scroll wheel up to Button 1 and it just kept scrolling up)
- Cleaning the mouse with canned air
None of these fixed it. Since both buttons work fine on their own, I'm not sure if it is a hardware issue or some kind of bug with the onboard memory.
Please let me know if you've ever had this issue and managed to fix it somehow or if you have any idea what could cause it.
Thank you in advance!
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