Question Weird Screen Distortion (Help Please)

[vaheko1990]

Hello,

I am having some weird kind of screen distortion with my new windows 11 laptop display, which also occurs on a connected external monitor display. Please see the linked/attached image. Not sure what this is, nor how to exactly describe what's going on. It seems to happen on apps/programs that are black themed I think. It's like screen static or something. When I hover over the distorted areas with my mouse icon, it goes away, but slowly the distortion creeps back in and fills the screen again. Especially when my mouse is idle.

Issue was present since 1st day, out of the box. It is a new laptop.

Like I said, hard to describe what's going on. Maybe it's GPU related?

Anybody know what this is, and how I can fix it? Help is appreciated. Thanks! =)

PC Specs:

• i9-13900HX
• 32GB DDR5 RAM |
• 1TB NVMe M.2 SSD
• 16" 2560 x 1600 240 Hz IPS Display
• NVIDIA GeForce RTX 4080 (12GB GDDR6)
• Windows 11 Home
• Lenovo 16" Legion Pro 7i 16IRX8H
  https://www.bhphotovideo.com/c/product/1745683-REG/lenovo_82wq002rus_16_legion_pro_7.html

 

[Rokinamerica]

RMA

 

[Lutfij]

Make and model of your laptop? An SKU to your laptop will help us two fold. I'd try and see if the laptop is pending any BIOS updates, then use DDU to remove all GPU drivers, then manually reinstall the latest GPU driver in an elevated command, i.e, Right click installer>Run as Administrator.

 

[vaheko1990]

Make and model of your laptop? An SKU to your laptop will help us two fold. I'd try and see if the laptop is pending any BIOS updates, then use DDU to remove all GPU drivers, then manually reinstall the latest GPU driver in an elevated command, i.e, Right click installer>Run as Administrator.

Hey, thanks for the reply. Here is the information you asked for, with a link to where I bought it from:

Lenovo 16" Legion Pro 7i 16IRX8H
https://www.bhphotovideo.com/c/product/1745683-REG/lenovo_82wq002rus_16_legion_pro_7.html

Sounds like from your advice that the issue is GPU related then? Also, I did update everything for sure. There are no pending updates from Lenovo Vantage (which is where the BIOS update's would be) nor Windows updates.

RMA

The issue has been present since day one. In retrospect, I wish I did return it. However, it's been nearly 3 months now that I own and use the laptop. I don't think I can send it back anymore.

 

[hotaru.hino]

Did you take a screenshot? Because that indicates a GPU failure since screenshots capture from the GPU itself.

The issue has been present since day one. In retrospect, I wish I did return it. However, it's been nearly 3 months now that I own and use the laptop. I don't think I can send it back anymore.

The laptop should have at least 1 year of warranty on it, which should cover this.

 

[vaheko1990]

Did you take a screenshot? Because that indicates a GPU failure since screenshots capture from the GPU itself.


The laptop should have at least 1 year of warranty on it, which should cover this.

Yup, I did take a screenshot with PrtScn.

Warranty, right, okay good. I forgot about the warranty. I don't want to go through this step though unless if it's an issue I cannot resolve myself.

From the sound of all the comments thus far, it may be a GPU related problem after all...

Should I do the GPU drivers uninstall/reinstall option then?