[SOLVED] WHEA Uncorrectable Error

[scurlej306]

Motherboard: ASRock Z590 Phantom Gaming 4/ac
Processor: Intel i9-10850K
GPU: NVIDIA GeForce GTX 1080 Ti
RAM: 1x16 GB G.Skill Ripjaws V DDR4-3200 MHz
SSD: WD Blue 2 TB NAND - SATA III
Power: Corsair CX650M 650 W 80 Plus Bronze
Cooling: Cooler Master Hyper 212 Evo
OS: Windows 10 Home

I get the BSOD "WHEA_Uncorrectable_Error" semi-regularly on my PC with the above specs. I have the latest drivers installed for each component, latest BIOS (P1.90) from ASRock, and haven't touched any of the overclocking settings. The BSOD only happens when I'm gaming, and it seems to happen more often with older games. I can almost guarantee a crash after a few hours of Civ V or Total War: Shogun 2. I got through Far Cry 6 with only 1 or 2 crashes in 60+ hours of gameplay.

I ran MemTest86 and got no errors after 4 passes over 4 hours. I ran Intel's processor diagnostic and got no errors. I ran WD's SSD diagnostic and got no errors. The temps on my CPU usually are in the 50-80 C range when gaming, so that should be fine. Is my power supply too low? The PC Builder on NewEgg seems to think it's ok, but I know those sorts of tools can be unreliable.

Here is a link to the minidump file from the latest crash: https://drive.google.com/file/d/1AA7jRtggxGCfuD3Cl9HYk8T3JDL5BJu4/view?usp=sharing
And here's a link to my full PC build on NewEgg: https://newegg.io/cae8878

Any advice or insight on how to solve this is greatly appreciated!

 

[gardenman]

Hi, I ran the dump file through the debugger and got the following information: https://jsfiddle.net/ugaxcy51/show This link is for anyone wanting to help. You do not have to view it. It is safe to "run the fiddle" as the page asks.

File information:	111421-5671-01.dmp (Nov 14 2021 - 23:55:15)
Bugcheck:	WHEA_UNCORRECTABLE_ERROR (124)
Probably caused by:	memory_corruption (Process: nvcontainer.exe)
Uptime:	1 Day(s), 8 Hour(s), 15 Min(s), and 20 Sec(s)

Possible Motherboard page: https://www.asrock.com/mb/Intel/Z590 Phantom Gaming 4ac/index.asp
There MIGHT be a BIOS update available for your system. Some lazy person at ASRock has decided to throw all BIOS updates on a single page, and not properly label which motherboard they are for. Wait for additional information before deciding to update or not. Important: Verify that I have linked to the correct motherboard. Updating your BIOS can be risky. Never try it when you might lose power (lightning storms, recent power outages, etc).

This information can be used by others to help you. Someone else will post with more information. Please wait for additional answers. Good luck.

 

[scurlej306]

Thanks for the response! From the looks of it, the crash came from the NVIDIA driver, maybe from one of those extra programs NVIDIA installs alongside the driver? I suppose that would make sense as this only seems to happen when I am using the graphics card more heavily than usual. I've checked that I have the latest version of NVIDIA's studio driver, which is supposed to be more stable. Maybe I'll try turning off the option for the NVIDIA overlay while in-game and see if that helps.

 

[gardenman]

You may want to use DDU to clear out the current driver you have installed (in safe mode) then reinstall the latest driver. This may help. Full instructions are here: https://forums.tomshardware.com/faq...n-install-of-your-video-card-drivers.2402269/
Be sure to download DDU and the latest driver first. Boot into Safe Mode and run DDU to clear out the driver. Unplug net. Boot back into normal mode, install latest driver, reconnect.