[SOLVED] WHEA_UNCORRECTABLE ERROR bluescreen on asus laptop

Apr 20, 2020
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Hello everybody,
For the last few days, every time I boot into windows, 5 to 15 minutes later I get a whea_uncorrectable_error blue screen.
I've tried running the windows memory diagnostics tool but it said that there were no problems in the memory.

Here is the minidump file from today's bluescreen:
https://gofile.io/?c=NbUy5d

Laptop specifications: Intel Core i7 4700HQ 2.40GHz, 8 GB DDR3 RAM, NVIDIA GeForce GT 750M, Windows 8.1 64-bit

I'll be really glad if you could help me. Thanks a lot!
 

Colif

Win 10 Master
Moderator
reminder to self - this is a win 8 thread, not win 10

WHEA errors are either hardware errors or drivers
Its an error called by CPU but not necessarily caused by it
can be caused by overclocking - unlikely on a Laptop?
can be caused by over heating so clear out vents etc
can be caused by overclocking software - I don't see any in listing
can be caused by old device drivers
can be caused by any hardware (which makes it tricky)

try running this on CPU - https://downloadcenter.intel.com/download/19792/Intel-Processor-Diagnostic-Tool

Try updating your wifi drivers - https://support.killernetworking.com/download/killer-drivers-installation-64bit/ though based on age of Ethernet drivers (2019) I assume you use that.
I don't see any drivers that would stick out as being cause.

can you run this for me as it might show more info - https://www.sysnative.com/forums/pages/bsodcollectionapp/
 

gardenman

Admirable
Moderator
Hi, I ran the dump file through the debugger and got the following information: https://pastebin.com/u9ijRvXh

File information:042020-40093-01.dmp (Apr 20 2020 - 08:34:38)
Bugcheck:WHEA_UNCORRECTABLE_ERROR (124)
Probably caused by:GenuineIntel (Process: KMPService.exe)
Uptime:0 Day(s), 0 Hour(s), 24 Min(s), and 08 Sec(s)

Possible Motherboard page: https://www.asus.com/Laptops/N550JV/
You have the latest BIOS already installed.

This information can be used by others to help you. I can't help you with this. Someone else will post with more information. Please wait for additional answers. Good luck.


to it's Windows 8.1.
 

Colif

Win 10 Master
Moderator
reminder to self - this is a win 8 thread, not win 10

WHEA errors are either hardware errors or drivers
Its an error called by CPU but not necessarily caused by it
can be caused by overclocking - unlikely on a Laptop?
can be caused by over heating so clear out vents etc
can be caused by overclocking software - I don't see any in listing
can be caused by old device drivers
can be caused by any hardware (which makes it tricky)

try running this on CPU - https://downloadcenter.intel.com/download/19792/Intel-Processor-Diagnostic-Tool

Try updating your wifi drivers - https://support.killernetworking.com/download/killer-drivers-installation-64bit/ though based on age of Ethernet drivers (2019) I assume you use that.
I don't see any drivers that would stick out as being cause.

can you run this for me as it might show more info - https://www.sysnative.com/forums/pages/bsodcollectionapp/
 
Apr 20, 2020
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Hi, and thanks for replying. All of the tests were passed.

That specific software didn't open for some reason, but I manually updated my wifi driver to the latest version from the vendor's website.
can you run this for me as it might show more info - https://www.sysnative.com/forums/pages/bsodcollectionapp/
Sure, here are the results: https://gofile.io/?c=HEqJZs

Unfortunately I got another bluescreen today, the same error, I've decided to post its .DMP file if it helps. https://gofile.io/?c=abk39j
 

gardenman

Admirable
Moderator
I ran the dump file through the debugger and got the following information: https://adventivepark.htmlpasta.com/

File information:042820-24250-01.dmp (Apr 28 2020 - 11:19:55)
Bugcheck:WHEA_UNCORRECTABLE_ERROR (124)
Probably caused by:GenuineIntel (Process: System)
Uptime:0 Day(s), 0 Hour(s), 15 Min(s), and 15 Sec(s)

This information can be used by others to help you. I can't help you with this. Someone else will post with more information. Please wait for additional answers. Good luck.
 

Colif

Win 10 Master
Moderator
well, your nvidia drivers have been crashing, although not at same time as errors...thats been happening since sept 19 though. might help to update them since they from 2017

hard to find them amongst all the failed windows updates.

That specific software didn't open for some reason, but I manually updated my wifi driver to the latest version from the vendor's website.
your Atheros BT is showing as a problem device in System information
disabled.

device ID is very silly - link
 

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