Question Which component is likely the cause of the crash on boot please help?

Dec 20, 2024
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Specifications:

R9 5900X

RTX 3080

ASUS TUF B550M-PLUS WIFI

G skill 32GB CL 18

850W corsair RM series

Samsung 970 evo m.2 1TB

Crucial SATA 2tb



Issue:

- Experiencing crashes when booting from the pc and sometimes when idling browsing the Web.

- When playing games like Squad, Path of Exile 2 and chivalry 2 experiencing game freezes every minute (goes from 100 fps to 20 fps)

- Replaced M.2 and boot on crash still is happening. (Crashed on boot where the motherboard manufacturer logo appears and crashed on installing windows screen when choosing the language of the os; old m.2 was removed before attempting a clean install)

- It is now consistently crashing on boot when booting from installing the windows on the new m.2.


What I've tried:

Troubletshoot methods I followed from reading and watching youtube videos.

- Checked temps of CPU and GPU using furmark looked fine hitting 72 max

- Ran a memtest 86 on my two ram on 4 passes both ram sticks have passed
Checked health of my ssd using samsung magician, crystal disk info, HDinfo. Health was 94% and both error testing was passed full green

- Reseated my gpu and Ram

- Ran chkdsk C: /f /r in cmd in desktop and in windows recovery mode. When I ran this it blue screened with A DPC WATCHDOG error code. It crashed at phase 4 when trying to detect cluster errors.

- Ran a sfc /scannow it found a few corrupted files and it repaired it.

- Replaced My m.2 with a new one WD BLACK SN850x 2tb for storage and a Crucial p3 500 gb gen 3 for boot drive

- Tried to put back the old m.2 and now it is also consistently crashing.

Background:
Hello, I'm fairly new to the pc space and I've been having the above issues. Ive had this PC since septemper of 2022. I've watched some guides and read some posts to attempt to trouble shoot the problem myself, I self diagnosed it was my m.2 was causing the problem as it was consistently crashing when running chkdsk C: /f /r. After buying a new one it is still crashing and now I'm kinda stumped. When I was trying to install windows from the USB it crashed on the language select screen; giving me a blue screen saying something went wrong. When restarting, it also crashed on boot; the motherboard manufacturing logo with a loading circle frozen. My dissertation is due soon and I really need my pc up and running again if someone could please help I would be extremely grateful!
 
If you can run memtest, your hardware is likely sound.
The most likely cause is a driver issue.
Try loading windows in safe mode which runs with only a minimum of safe drivers.
Thanks for the reply, I can't even boot now I can only get into the bios it's stressing me out. I plugged back in the original m.2 and I can't get past the bios. If I attempt to boot it crashes, so I don't think I can boot into safe mode. Is there a way to put through the bios?
 
I can't even boot now I can only get into the bios
I plugged back in the original m.2 and I can't get past the bios.
If I attempt to boot it crashes
Check ram placement. With 2 module configuration modules should be placed in slots A2, B2 (grey color slots).
If you have four ram modules, then remove two of them.
Go into BIOS and set DDR voltage to 1.35V.
Also set secure boot to disabled and
set fast boot to disabled.

Should be able to boot into windows.
Show screenshots from CPU-Z - memory and spd sections.
(upload to imgur.com and post link)
 
Check ram placement. With 2 module configuration modules should be placed in slots A2, B2 (grey color slots).
If you have four ram modules, then remove two of them.
Go into BIOS and set DDR voltage to 1.35V.
Also set secure boot to disabled and
set fast boot to disabled.

Should be able to boot into windows.
Show screenshots from CPU-Z - memory and spd sections.
(upload to imgur.com and post link)
Checked ram placement both are in the grey slots as you said.

Ddr voltage is already 1.35v no change was done

Saw a secure boot header but no option to disable it. Instead under heading were the boot options so I disabled all the boot options.

View: https://imgur.com/a/k2mSH5r
 
And still couldn't get into windows?
Try setting memory frequency to 3200mhz.
OH MY GOSH, OK it got into windows. Thank you so much! So is the issue the drivers of something? I've updated my gpu drivers already before the switch. What could I do to stop the crashing. Oh wait nvm it crashed on windows now. The screen is frozen and now it has blue screened given the same stop code: DPC watchdog violation.
 
Could be:
ram,​
graphics card,​
unstable power delivery (PSU).​
Given there was no errors were found on the mem86 can it still be a factor of the problem? Would the best way to troubleshoot this to buy a new psu to test if it works? I did try to do a clean install of windows through the advanced recovery options but it crashed at 19% when resetting.