Why are local computer stores full of idiot employees!?!?!?

Page 5 - Seeking answers? Join the Tom's Hardware community: where nearly two million members share solutions and discuss the latest tech.
The 11th commandment:

Thou shalt take pity on stupid people when near them, but be free to laugh at them behind their backs.
 
... Many of these business that sell pc's prey on those types all the time. I once heard a guy at best buy say a celeron would perform just as well and costed a whole lot less than a pentium 4 and did not even show them the athlon systems. I waited for the guy to go away and told the poor misinformed person that I would not buy it and showed them what to buy that performed much better and was similar in price to that celeron system. Needless to say they took my suggestion instead.

I've done this a few times just hanging out in the "PC section" of BestBuy.
I really do like the geek squad. They remind my of the Sunday funnies in the Sunday Times comic section. Dilbert anyone???
 
I guess it depends on your definition of 'smart'.

stupid people are just that, stupid.
retarded people well that isnt their fault.
ignorant people are smart in one thing (me im an autotech)
but ingorant in medicine.

i.e. i can fix just about anything on your car.

but dont ask me to do brain surgurey :lol:

Amen.
 
So let me get this straight.... they aren't aware of a un-released processor (As far as I can tell it isn't anywhere) and they are the idiots. Sorry but I'm on their side on this one... if its not released they aren't the idiots...
 
I am trying to source the E4300 cpu locally and every shop I call has never heard of it. These are techno-dork computer shops and they keep insisting that a 4300 HAS to be an AMD number...

ARGH!!!!!! :evil:

the fact they pay them dirt, and just about use a cattle prod on them if the don't slam you into buying an extended warranty may contribute to the problem ...?
 
The ITS help service at my liberal arts college wouldn't hire me because I didn't go to that stupid job fair thing we had at the beginning of the semester. And here I thought that being one of the few IT majors would be enough, since the only students working there are math and non-computer majors.

Jeez. It's pathetic. All my friends say I should work there, because they all call me before they call ITS. It's pretty funny, actually.
 
Tell me about it. Freaking Futureshop employee's they all might as well be. I love my local shop but the arguments and stupid stuff they say; add all this up together with the undeserved confidence that THEY work at a computer shop makes talking to them so frustrating. I hate that. :evil:

I've been offered a job there just cause of my upkeep of the community and arguments with these people but that just wouldn't pay the bills. It is like these people have no idea about what's going on in the community out there.


EDIT: I don't know if the US has Futureshop but it's just the exact same as Best Buy. I'm pretty sure they're owned by the same company. We actually started getting Best Buy's out here in Canada and they're identical.

LOL yeah I have tons of fun with Futureshop tech's. Yeah they were Canadian owned a few years ago, but Best Buy bought them out. Only way that the Canadian Government would allow Best Buy into Canada.

Don't get me started on Dell and Convergys. Swear they hire anyone off the street but as soon as you have any papers behind you they turn you down. That's in Ottawa don't know about any other place. Tho there are some really great techs at a few computer stores I go to that have a good knowledge of what is happening, but no where near the knowledge of most peeps on here have.
 
That is why I quit the blue shirt express. When I started there motto was great prices no pressure which was cool, in '98 they started in with the pressure tactics. First the sales person had to try to sell the warranty, if customer didn't buy it then it was the cashier that had to try, and if not then I HAD to sell the damn warranty. I told my manager I tech not SALES, if ya don't like it I'm leavin. The next week I only had 4 hours on my schedule. Needless to say I never returned to work and was making double 2 weeks later. Oh and none of the paperwork matched any of the computers.....wonder how that happened :lol:
 
in all honesty if you really think about it like 5% of the entire population actually understand the differences with core duo and core 2 duo processors.

FAR, FAR, FAR less than 5%. I work for a technology firm and I doubt 5% of the people in my office could understand the difference between core duo and core 2 duo. I'd be surprised to learn more than 5% of the people on this forum truly understand the differences. Knowing the differences in processor technologies happens to be a small part of my job which is the main reason I try to keep up. Otherwise it's all arcane knowledge.

We are in the miniscule sliver of a minority in the population my friend...
 
i would oc to 220 and always wear a wet towel on my head

Just don't stand out in the desert for too long, or you might just overheat.
Imagine one of those cartoons where fire is shooting out of the poor guys ear.

That shows what you know: Wet towels work better in the desert.
 
I work retail as a receiving manager and I'm the most knowledge person in the entire store when it comes to computers. Hell, I MENTION Tom's and Slashdot and all I get is confused looks. Anyway, here's the top ten reasons why "computer" salesmen in retail are the way they are:

1) Most stores hire the best salesman to be a computers salesman. Again, I've seen used car salesmen hired because they don't ask what they are selling, they just sell it.
2) All they are required to know is what the store carries. Asking the average retail person detailed specs about anything that the store doesn't carry is a mistake. Again, most only learn what they are carrying. I'm the same way when it comes to printers, scanners, most of the stuff save computers.
3) No training provided by the corporate offices. Most training is done on the sales floor.
4) If they do learn on their own time, they aren't paid for it.
5) Why would someone with a degree in computers work for $9 an hour?
6) All most learn is what the sales tag says and what they mean. Most have no clue about any detail specs about the machines.
7) Most retail systems don't tell you DETAIL specs anyway. I just learned that an HP doesn't use IDE opticals and doesn't have an IDE connection on the mobo anyway. Of course, HP doesn't tell you that. Proof Click on detailed specs.
8 - Most are they're just to earn a paycheck. They are there to earn some cash to get the newest PS2 game or earn money for the movies.
9) Most customers are idiots and don't know that the HDD is not the RAM of a computer. I might deal with a enthusiast about once a week in my store. Over time, you just learn how to sell to idiots.
10) Most will sell you the most expensive product when the cheapest thing will do the same thing. They think more money must mean better. I had an employee try to sell someone Photoshop CS to a customer because the customer wanted to backup their photos onto CD's. I almost cussed him out for that. He didn't even know Photoshop doesn't burn CD's.

Again, most people who know computers work retail till they can find something better. I'm still there because of job security mostly. Hard to quit a steady paycheck when you are on your own. So, before you ask about Ati's R600 at your local Best Buy or wherever, keep in mind: You probably already know more then they do and you should just forget asking.
 
hey dewd on the neandertal thing.

didnt geico sovle that problem :lol:

not well enough :lol: the only commercial that came close was the fake 3 way news video conference call;where at the end of the neanderthals rant the woman says"someone woke up on the wrong side of the rock"

she should have said cave. :wink:

neanderthals and tech would be a good thread title.or evolving beyond the cave man tech user.

I liked the one where the neanderthal is seeing a therapist and he asks her if she would object if they said it was so easy that even a therapist could do it.

Good thing they didn't insult Vikings. We were good pilaging and robbing the ones that bothered us. Heck, they didn't even have to bother us that much, just do it for fun and games.
 
The problem is that both the OP and many other pundits here are extremely confused.

Mistaking Futureshop, BestBuy, Wal-Mart!!!?? or any large chain retailer that sells computers and computer parts for a "Computer Store" is the heart of the problem. On what basis would you expect, even in your most demented fantasies, the staff of such establishments to truly know the "techie" stuff? What perception-altering substances have you been consuming? It can't be booze.

If you insist on dealing with these establishments for anything other than convenience, you are the author of your own misfortune and not only deserve, but have fully earned, any bad experiences you are now whining about.

Get a grip. Grow up and start dealing with real computer stores. You know, the smaller, local shops that specialize in the field. You may pay a little more (actually, my experience is that these stores have better prices than the large chains), but you will certainly be dealing with truly knowledgeable staff, by and large.
 
I somewhat agree with you WizardOZ. The way I see it though, there is too much ignorance in this world. When ignorance is found it must be ridiculed to the point that the offender is embarrassed and ashamed of his or her ignorance, Only then will that person do something to become less ignorant.
 
start charging by the hour and put the its to sleep.out do them.shove it up their azz. :lol: :lol: :lol:

Verndewd, what I would like to know is what the hell is that a picture of in your avatar?

Been bugging me for days now.
 
I am trying to source the E4300 cpu locally and every shop I call has never heard of it. These are techno-dork computer shops and they keep insisting that a 4300 HAS to be an AMD number...

ARGH!!!!!! :evil:

You think that's bad, try the produce section at Dominick's.
 
The problem is that both the OP and many other pundits here are extremely confused.

Mistaking Futureshop, BestBuy, Wal-Mart!!!?? or any large chain retailer that sells computers and computer parts for a "Computer Store" is the heart of the problem. On what basis would you expect, even in your most demented fantasies, the staff of such establishments to truly know the "techie" stuff? What perception-altering substances have you been consuming? It can't be booze.

If you insist on dealing with these establishments for anything other than convenience, you are the author of your own misfortune and not only deserve, but have fully earned, any bad experiences you are now whining about.

Get a grip. Grow up and start dealing with real computer stores. You know, the smaller, local shops that specialize in the field. You may pay a little more (actually, my experience is that these stores have better prices than the large chains), but you will certainly be dealing with truly knowledgeable staff, by and large.
Explain this one then.

ONLY 2 weeks ago I went to a store called Incredible Connection. (widely known throughout South Africa as Incredible Corruption :twisted: ) They do only pc stuff for the record.

I just wanted to buy an AM2 mobo. I spoke to 4 different people each referring me to the other before I spoke to the manager (He does the tech support if the others are incompetant). It took him and 2 of the previous 4 half an hour (going thru every mobo in the storeroom) to tell me that they don't sell any AMD products 8O

WTF. He was like "if i had told him that it was an AMD mobo he could have saved me my 30 minutes".
 
The problem is not that the employees ar enot enthusiasts. Its that the owner is not an enthusiast. He should train his employees, instill a love of the field into his employees. Train them to keep up on tech, show them the webpages that matter and it part of their routine to keep up on them.

tomshardware
anandtech
frostytech
etc....

But in the end its up to us to know what we want to buy. We go into the store and say, I want an Abit AB9 Pro and a Zalman 9700. Their job is to sell it to us and take our money. They do a good job of that.

Now if we walked into the same store and said I need good board and cooler to overclock, that is quiet, looks good, good support, etc.... what do you recommend? We are looking for trouble and its our fault not theirs.

On the other hand they should know the difference between the chipsets, the different CPUs, Mobile products, the diferent GPUs and the upcomming roadmaps of Intel, ATI/AMD, and NVidia. They should have rescent benchmarks printed out for reference or have interactive charts in store for employees and customers to aid in purchases.
 
Don't get me started..... here in the UK we have a store chain named PC World, and they seriously dont have a clue. One of my friends wanted a job there, and he got turned down (despite studying Computer Science at uni) because they told him we arn't interested in that, what sales experience do you have? Turns out they're now sending their staff on training courses to swat up on the techy stuff.....

I have a software engineering degree and I applied to PC world twice and was rejected both times. Overqualified I guess...
 
I just asked for an AM2 mobo. Any one will do coz all the other shops that I was at were out as it was just after newyears/christmas. (was an urgent replacement part)

Nothing tricky, no looking for trouble. They went looking for one (not knowing what it is) and when they couldn't find it they asked me for which CPU it is and when I said for an AMD Athlon 64 3500+ socket AM2 they only realised what it was. Then they told me they don't sell AMD stuff.
 
Its not only the idiot staff members at local comptuer stores that get me going, its the arrogance of the "well established" corporations that i hate the most..

When the store does well financially, the staff members/management tend to automatically go into "Mr Bigshot Asshole" mode with their old/faithfull clients..

Also, ive noticed that the staff members at these kinda stores try and "con" the ill informed customer into buying crappy hardware..
 
Remember that story about a guy who applied to become a cop (that was in the U.S.) and got turned down coz his I.Q. was too high?

Same thing.
 
Most times the actual store owner is the only licensed and certified person in the store, and even they do not keep up with whats going on mainstream, they tend to go for the best tried and true value system and OCing is not a factor in their builds.

Most stores like to stick to building certain rock solid builds that are usually business related and most times are performance wise way behind the latest technology offerings available on the market, the majority of the store employees are really just apprentices.

Sometimes they're even quite rude when you ask them a question and they brush you off like you're stupid or something for asking the question in the first place, but in actuality they don't know the answer to the question and don't want you to find out.

You're much better off ordering online.