[SOLVED] Why does my PC have a black screen when I launch my games ?

[Edward Paradero]

Hi everyone!

I recently started to encounter crashes or black screens with my pc whenever I start my games, specifically nba 2k25 and deadlock.

When I first encountered this problem I would only experience it in mid-game. My screen would just turn black but I could hear the game audio and I could hear the communications in the discord app. This problem would be intermittent but recently it seems to have gotten worse. Now I wouldn't be able to launch the game and the audio of the games would fail and id experience the black screen. My PC would also restart sometimes.

I understand that this means that one or two of my components have problems but it would be great if you guys can help narrow down the possible causes.


Mobo: ROG Crosshair VIII Hero X570
CPU: Ryzen 5600
GPU: EVGA RTX 3080 ti FTW
RAM Corsair Vengeance Pro 4000Mhz (4 x 8GB)
SSD: Samsung 970
PSU: Corsair 850

Thank you in advance!

 

[Lutfij]

Corsair 850 power supply
Corsair is the brand of the PSU while 850W is the advertised wattage of the unit. What is the model of the unit? You can tell off the stickered side of the PSU. Can you please include the age of the unit as well?

ROG Crosshair VIII hero x570
BIOS version for your motherboard?

Try and use DDU to remove all GPU drivers(intel, AMD and Nvidia) in Safe Mode, then manually install the latest GPU driver sourced from Nvidia's support site in an elevated command, i.e, Right click installer>Run as Administrator.

My PC would also restart sometimes.
What sort of temps do you see when you experience the reboots?

 

[Edward Paradero]

Hi Friend!

The PSU is around 4 year more or less. It is an RM850 gold.

I would experience the crashes with my GPU temp at 49c. The crashes would happen even if I would just start my PC and launch my games.

Bios version is the same as when I built my PC and I have not changed any of the components or even the OS.

 

[Edward Paradero]

Hello everyone! I apologize for the late feedback due to some tasks I had to finish. Over this past few days I managed to do some troubleshooting and here are some of the things that I have done:

1. Reformatted pc.
2. Updated Mobo bios.
3. Uninstalled GPU drivers via DDU and reinstalled everything.
4. Tested my RAM through memtest and found no errors.
5. Stress tested GPU via Heaven for 30 mins at ultra multiple times and experienced no errors.
6. Used cinebench to test CPU multiple times while monitoring with AMD Ryzen master and no errors.

After doing this steps I was able to play deadlock at lowest settings without crashing but when I play games like NBA 2k25 and Undisputed the pc experiences black screens after the games starts up.

Any more suggestions?

Thank you.

 

[QyInvoLing]

I guess that the PSU couldn't handle the power spike from the 3080ti after years. Do you have a psu for replacement?

 

[Flayed]

Before replacing the PSU you could reduce the power limit to the graphics card using MSI Afterburner to see if the issue persists.

 

[Edward Paradero]

Thank you for your suggestions. Il go ahead and try lowering the power limit.

Suggestions on how much should I lower it to?

 

[Flayed]

Thank you for your suggestions. Il go ahead and try lowering the power limit.

Suggestions on how much should I lower it to?

Try 50% it is just a test to see if power spiking is your problem.

 

[Edward Paradero]

Update!

Game just crashed even at 50%.

 

[Flayed]

Update!

Game just crashed even at 50%.

I don't think it's a power spiking issue as I would expect that to cause the PC to restart. Do you have your RAM running at 4000Mhz? Try running it at 3200Mhz

 

[Edward Paradero]

Yes the RAM was set to 4000 (used docp).

After changing it to 3200 and launching the nba2k25 with a 50% gpu power. PC still restarted.

 

[Flayed]

Yes the RAM was set to 4000 (used docp).

After changing it to 3200 and launching the nba2k25 with a 50% gpu power. PC still restarted.

To clarify does your system restart when it crashes or have a black screen with audio still playing?

 

[Edward Paradero]

Hi Flayed.

I experience both but recently I experience rebooting more often than the crash.

I will try to get a GPU so I can try to isolate if it is a GPU problem.

 

[Edward Paradero]

Hello everyone!

Just to update and hopefully help other people when they experience this similar problem.

I did some parts swapping and it has been confirmed that the PSU is the problem. I upgraded to a higher capacity (1200) and fixed the problem.

Thank you everyone who made there suggestions and helped!