Why is my upload speed much faster than my download speed?

[isaacsdanny]

My internet package details minimum download speeds of 1mbps with maximum speeds of 2mbps. For some reason I have not been getting those speeds at all. Infact, I have been getting 1mbps UPLOAD speeds and 0.20-0.50mbps download speeds. Is there any reason my upload speeds would be so much higher than my download speeds? I've tried fiddling with my router by changing the DNS (to Google servers), changing the wifi channels, connecting directly to my router with an ethernet cable, etc. but nothing seems to be working. My ISP sent me an email that their servers show I am getting over 1.2mbps download speeds with a graph visually detailing the speeds, yet I have not been getting that.

There is no one else connected to my router, I have checked several times, and I don't have any background processes on my computer that would affect my speeds. At this point I have no idea why my speeds are the way that they are. Anyone have any clue what could be wrong?

(It's the same on my mobile device as well).

 

[Someone Somewhere]

Could you please post a speedtest?

What type of internet connection do you have? DSL? Ethernet? Cable TV?

Have you tried disconnecting your cellphone? They like doing background uploads and downloads.

 

[isaacsdanny]

Could you please post a speedtest?

What type of internet connection do you have? DSL? Ethernet? Cable TV?

Have you tried disconnecting your cellphone? They like doing background uploads and downloads.

There's the latest speed test (0.52mbps down, 1.02mbps up). It's a wireless connection by the way.

 

[J_E_D_70]

That's messed up. Have you tried plugging directly into the router temporarily to check speeds? If wired runs at rated speed then can start working thru wireless troubleshooting.

As asked above, what kind of connection?

 

[isaacsdanny]

That's messed up. Have you tried plugging directly into the router temporarily to check speeds? If wired runs at rated speed then can start working thru wireless troubleshooting.

As asked above, what kind of connection?

I tried directly plugging into the router, got the exact same speeds. There is the graph my ISP sent me, showing clearly I am getting over 1mbps internet speeds. However, my actual connection speeds say much different.

 

[clarkjd]

Are you SURE that no one else is leaching your wireless connection? Is it password protected?

 

[J_E_D_70]

Might try a new cable between router and modem or try plugging directly into modem and rechecking. bad cable would explain why speed to the modem is showing faster than speed at the router.

Would say to update drivers but since both wired and wireless are both doing it probably wouldnt help.

 

[isaacsdanny]

Are you SURE that no one else is leaching your wireless connection? Is it password protected?

I've checked my router status, I'm the only one connected. I've tried turning off all of my wifi enabled devices to make the speed test as accurate as possible. I have WPA2-PSK password protection on my router.

 

[isaacsdanny]

Might try a new cable between router and modem or try plugging directly into modem and rechecking. bad cable would explain why speed to the modem is showing faster than speed at the router.

Would say to update drivers but since both wired and wireless are both doing it probably wouldnt help.

I just double-checked my connection via an ethernet cable and funny enough it was much better, actually met the minimum speed. So, I guess it may be just my router after all, any guesses what may be wrong with it?

 

[J_E_D_70]

Cable to the modem or cable to the router? Cable to modem then u have a bad connection between router and modem. Cable to router then you have a wireless issue.

 

[isaacsdanny]

Cable to the modem or cable to the router? Cable to modem then u have a bad connection between router and modem. Cable to router then you have a wireless issue.

It's cable to router, I figured I have a wireless issue, but not sure what that issue is specifically.

 

[J_E_D_70]

Do you have a wireless card with external antennae? Disconnect/reconnect those.

Go to device manager and see if the wireless is showing any errors.

Completely uninstall the wireless driver and reinstall latest from manufacturers website.

After all that, go into the wireless settings and walk through each one to see what options are.

 

[Phillip Corcoran]

See if you can borrow a router for testing purposes as I suspect that may be the cause.

And if it isn't, well at least you will have eliminated that, so some progress will have been made.

 

[SgtScream]

I had the same problem. I contacted my internet service provider and they sent refresh signal to my modem which fixed the issue.