Question why my laptop kept blue screen and auto restart after i install new ram.

[Qieyue]

so basically, i bought laptop gaming a month ago. and now i decide to upgrade its ram because it only have one slot ddr5 8gb ram with 5200mhz. so i bought one new ram which is ddr5 16gb ram with 5600mhz (im sorry because i cant find the 5200mhz. seems like it lil a bit too hard to find it with my budget). after i installed it into my laptop. everything is fine, my laptop detect my total ram which 24gb. but when i opened some app and i played a game, after 30 minutes, ig. my laptop become blue screen and auto restart. why is it so? what happen to my laptop and what should i do to recover it?

 

[Lutfij]

Welcome to the forums, newcomer!

What is the make and model of your laptop? What ram did you pick out and what ram came bundled with your laptop? If you can, please pass on images of the sticks of ram used. BIOS version for your motherboard at this time?

 

[Qieyue]

i use acer nitro v15 with i5-13420h and rtx4050. my ram that came with the laptop is just like i mentioned before which is ddr5 8gb ram with 5200mhz. and my new ram is ddr5 16gb ram with 5600mhz

 

[beyondlogic]

i use acer nitro v15 with i5-13420h and rtx4050. my ram that came with the laptop is just like i mentioned before which is ddr5 8gb ram with 5200mhz. and my new ram is ddr5 16gb ram with 5600mhz

ram comes in kits even if the final number is the same theres zero garantee that a diffrent manufacturer will work.

example even if you pair a 5200 stick with a 5600 stick it is all about the timings that matter

example

if 1 ram is cl 16
and another ram is cl 18 then it can cause a blue screen as your mixing timings. ( there are more numbers in timings

e.g 16-16-16-32 these matter more then the max speed as usually the ram will just default to the slower rams speed. ( USUALLY BEING THE WORD).

Ive listed a kit of 8x2 sticks to make 16gb remove both sticks of ram and put these in your laptop it should work fine as its 5200 and there a pair.

https://www.amazon.com/Crucial-5600...&sprefix=5200+sodimm+ddr5,aps,169&sr=8-1&th=1