[SOLVED] why wont my internet speeds go past 20Mbps

[kazhh]

im paying for 2Gbps internet and i get those speeds on all my devices exept my pc it wont go over 20Mbps ive done absolutley everything ive reset my pc ive tried everything i could find and nothings worked so far if anyone could help it would be appreciated

msi 550 gen3:https://www.msi.com/Motherboard/B550-GAMING-GEN3/
ryzen 5 5600x
32gb ddr4 3600mhz
rtx 3080 fe

if you need any other specs lmk.

 

[drivinfast247]

im paying for 2Gbps internet and i get those speeds on all my devices exept my pc it wont go over 20Mbps ive done absolutley everything ive reset my pc ive tried everything i could find and nothings worked so far if anyone could help it would be appreciated

How are you connecting to the internet? Wifi, ethernet?

 

[kazhh]

How are you connecting to the internet? Wifi, ethernet?

ethernet

 

[drivinfast247]

ethernet

What are the cable specs?

 

[kazhh]

What are the cable specs?

cat6e 10ft from bestbuy the otherday

 

[drivinfast247]

cat6e 10ft from bestbuy the otherday

Link to said cable. Please

 

[kazhh]

Link to said cable. Please

https://www.bestbuy.ca/en-ca/produc...ft-cat6-ethernet-cable-be-pec6st25-c/15101526

 

[Ralston18]

@kazhh

Also update your post to include full system hardware specs and OS information.

Make and model modem, router, or modem/router if combined?

Run "ipconfig /all" without quotes via the Command Prompt.

Copy and paste the full results herein.

 

[kazhh]

Link to said cable. Please

ive tried multiple cables its not the cable ive used cat5,6,7,8 they didnt change a thing

 

[drivinfast247]

ive tried multiple cables its not the cable ive used cat5,6,7,8 they didnt change a thing

What are PC specs. Are ethernet drivers up-to-date?

 

[kazhh]

What are PC specs. Are ethernet drivers up-to-date?

msi b550 gen3
ryzen 5 5600x
32gb ddr4 3600mhz
rtx 3080 fe
realtek pcie 2.5gbe family controller

drivers should be up to date

 

[drivinfast247]

msi b550 gen3
ryzen 5 5600x
32gb ddr4 3600mhz
rtx 3080 fe
realtek pcie 2.5gbe family controller

drivers should be up to date

How full is the drive you're downloading to?

 

[kazhh]

How full is the drive you're downloading to?

1.8tb ish its a 4tb nvme so about half full

 

[Bob.B]

im paying for 2Gbps internet and i get those speeds on all my devices exept my pc it wont go over 20Mbps ive done absolutley everything ive reset my pc ive tried everything i could find and nothings worked so far if anyone could help it would be appreciated

msi 550 gen3:https://www.msi.com/Motherboard/B550-GAMING-GEN3/
ryzen 5 5600x
32gb ddr4 3600mhz
rtx 3080 fe

if you need any other specs lmk.

Try this.
https://www.google.com/url?sa=t&sou...4QFnoECBYQAQ&usg=AOvVaw1xwt1IiBiLs6fIj_FSr0wr

 

[kazhh]

Try this.
https://www.google.com/url?sa=t&sou...4QFnoECBYQAQ&usg=AOvVaw1xwt1IiBiLs6fIj_FSr0wr

its whats ive been using to see if ive fixed it still doesnt go past 20Mbps

 

[Bob.B]

its whats ive been using to see if ive fixed it still doesnt go past 20Mbps

Do you have a friend or a neighbor with a laptop to do a quick test of your connection?

 

[kazhh]

Do you have a friend or a neighbor with a laptop to do a quick test of your connection?

you mean a laptop on my internet? if so i own one ive tested it on my phone my laptop my ps5 they all get about 1800Mbps besides my pc

 

[Bob.B]

you mean a laptop on my internet? if so i own one ive tested it on my phone my laptop my ps5 they all get about 1800Mbps besides my pc

Unplug the ethernet cable at the pc plug the cable into the laptop.
Make sure the laptop is set to use ethernet and not wifi....test.

 

[kazhh]

Unplug the ethernet cable at the pc plug the cable into the laptop.
Make sure the laptop is set to use ethernet and not wifi....test.

I’ve done that on all my devices I can

 

[Cnyy0]

Did you contact with your internet provider about your speed? Maybe there is a maintenance in your area.

 

[USAFRet]

realtek pcie 2.5gbe family controller

I'm surprised no one has mentioned this yet.

These 2.5gbe things have been problematic.

Get a PCIe ethernet controller, and try that.

 

[bill001g]

I guess first is to try to see if it is a software or hardware problem.

So the best way to eliminate software is to boot something like a linux usb image. There are many of these that run completely from the USB and have things like browsers installed. Some have other tools to troubleshoot broken installs but the simple web browser will run speedtest. It unfortunately will not show you what you need to fix in windows just that there is no hardware issue.

Since you have a second machine you can also try a old line mode tool called IPERF. This tests very basic transfer between machine in your house. Since it does not use web browsers, or disk or even much memory or cpu it will show if the physical ports are working and low level functions like drivers work.

I would also check your machine to be sure there is no so called "gaming" network software installed. This is garbage software you many times find bundled in the bloatware with motherboards or vide cards. Anything that claims to favor one kind of traffic over the other you want to uninstall.

 

[Bob.B]

I’ve done that on all my devices I can

If the laptop works that shows the ethernet connection is good.

Connect the cable back to the pc.
Open settings/network and internet.
Does it show the connection is ethernet?
If so click on properties.
What does the link speed show?

 

[kazhh]

Did you contact with your internet provider about your speed? Maybe there is a maintenance in your area.

no theres no maintenance ive had this problem since i built my pc 2 years ago

 

[kazhh]

If the laptop works that shows the ethernet connection is good.

Connect the cable back to the pc.
Open settings/network and internet.
Does it show the connection is ethernet?
If so click on properties.
What does the link speed show?

1.0Gbps