Hi y'all,
I recently updated my Windows 10 and am now experiencing a blue screen. Here are a list of things I've tried thus far...
-Resetting the PC (but I get a message that "There was a problem resetting your PC. No changes were made.")
-Startup Repair (but I get a message that "Startup Repair couldn't repair your PC." I also get a Log file: "C:\\WINDOWS\System32\Logfiles\Srt\SrtTrail.txt" - but I'm not sure what, if anything, that means.
-"Use a Device" option, of which I can either use "Onboard NIC (IPV4)" or "Onboard NIC (IPV6"; both options lead to the message "Automatic Repair couldn't repair your PC." I even created a recovery disk using a flash drive and my cousin's computer, but my computer doesn't show my flash drive as an option when I click on "Use a device."
-"Go back to a previous version," but then I geta message that "We ran into a problem and won't be able to take you back to the previous version of Windows. Try resetting your PC instead."
-Going into UEFI Firmware Settings, but I'm not sure what to do once I'm there.
-I don't have any System Image to Recover Windows to.
-Under Startup Settings, I'm not able to boot the computer into Safe Mode, or any of the other options it gives me (1-9). Hitting F10 for other options, and then hitting F1 for "Launch Recovery Environment" only takes me back to the same blue screen.
I would love any suggestions if you have them. Thanks for your time.
I recently updated my Windows 10 and am now experiencing a blue screen. Here are a list of things I've tried thus far...
-Resetting the PC (but I get a message that "There was a problem resetting your PC. No changes were made.")
-Startup Repair (but I get a message that "Startup Repair couldn't repair your PC." I also get a Log file: "C:\\WINDOWS\System32\Logfiles\Srt\SrtTrail.txt" - but I'm not sure what, if anything, that means.
-"Use a Device" option, of which I can either use "Onboard NIC (IPV4)" or "Onboard NIC (IPV6"; both options lead to the message "Automatic Repair couldn't repair your PC." I even created a recovery disk using a flash drive and my cousin's computer, but my computer doesn't show my flash drive as an option when I click on "Use a device."
-"Go back to a previous version," but then I geta message that "We ran into a problem and won't be able to take you back to the previous version of Windows. Try resetting your PC instead."
-Going into UEFI Firmware Settings, but I'm not sure what to do once I'm there.
-I don't have any System Image to Recover Windows to.
-Under Startup Settings, I'm not able to boot the computer into Safe Mode, or any of the other options it gives me (1-9). Hitting F10 for other options, and then hitting F1 for "Launch Recovery Environment" only takes me back to the same blue screen.
I would love any suggestions if you have them. Thanks for your time.