Win XP wont load, hangs at splash screen

[aford10]

Are you using the laptop mouse, or a PS2/USB?

 

[kman1981]

I tried both, I unplugged the mouse from USB and tried using the laptop

 

[aford10]

The mouse pad should work. If USB mice isn't enabled in the BIOS, that may explain that one.

 

[kman1981]

Unfortunitly my bios is PheonixBIOS, which doesn't give me that option. What a load of crap that is..... Its wierd, only thing that will work is Alt + Ctrl + Del. then it puts me into Seatools command prompt.

 

[kman1981]

I mean when the Seatools Diagnostics tool comes up, the Alt + Ctrl + Del is the only thing that'll work. There is a command that says Ct.mouse.exe but still that doesn't seem to do anything either.

 

[aford10]

If you have a PS2 port, you may want to try a PS2 mouse.

 

[kman1981]

I might have one laying around somewhere. I'm also going to try maybe an older version of Seatools. I tried v. 222, going to try v. 220

 

[kman1981]

I tried v. 220 and it did the samething. Then I tried v. 110 and my keys did work but it didnt find my hard drive.

His laptop doesn't have a ps2 port, only 4 usb ports and LPT ports, etc. I tried Seatools v.220 on this computer and it worked fine. Not sure why it does that on the laptop.

 

[aford10]

I did see that others have had the same issue. One of the suggestions was to change it to a PS2 mode. However, without a PS2 mouse/port, that's not going to help you.
http://forums.seagate.com/t5/SeaTools/advised-to-run-Seatools-for-DOS-but-mouse-freezes/m-p/44303

Here's another option.
http://www.hdat2.com/
I've never used it, but it looks like it operates the same as seatools. It's one of the hard drive diagnostic tools frequently built into the UBCD.
http://www.ultimatebootcd.com/

 

[kman1981]

hdat2 seems to be working, it's testing now. Hope it comes up with some sort of answer. Thank you so far.

 

[kman1981]

I ran the hdat2 and ultimate boot cd tests and the hard drive came up with no errors. I chatted with tech support from Seagate and they mention I should try and install the recovery drivers. He gave me a link to the HP website (which I cant find right now) on ways to install. The only option I might of been able to use was to put in the Operating System CD and press f6 to add a RAID or NTFS deal. When prompted for the drivers, it was telling me to insert a floppy disk when there isnt a floppy drive on the laptop. I need it to let me insert a CD but I dont know how.

 

[aford10]

If your XP disc is SP2 or SP3, and you're not running a RAID array, you shouldn't need to load any drivers at that F6 prompt.

I'd be interested to know what their 'recovery drivers' are. You've already done a full windows repair.

 

[kman1981]

Its actually an SP1 disc

 

[aford10]

Ah, then it lacks the SATA drivers.

 

[kman1981]

Is there an ISO SATA driver installation program? I'll try anything at this point

 

[aford10]

What you do, is download the SATA drivers from the motherboard's website, and put them on a bootable floppy disk. When you press F6 during the install, it'll check the floppy disk and load the drivers.

Another option, is to create a slipstreamed disk. You can use a program such as nlite, and you can download SP2 or SP3, and slipstream it into a new install disc. The newer SP's have the SATA support in them.

 

[kman1981]

I got Windows XP Pro SP2 last night. I put it in, formatted and installed it and it is still doing the same thing. I used UBCD to find out what motherboard I have and it said:
Vendor: HP
Product: 089C
Version: 31.36
S/N: CND43501RHABCDEF

I've also read a forum on Microsofts website with an individual that was having the exact same problem. He did pretty much everything that I have done so far and when he went to update his BIOS, it fixed his issue. I went HP's website and found (I think) the BIOS for the my notebook but its an .exe file. Is there any way to open that?

 

[it4pc]

I'm hoping someone can help me with this. I've been trying to fix my brothers computer for days now. It was working fine with Win XP Pro and I installed a windows update, restarted and now it wont load past the splash screen (loading bar just keeps moving). I've tried safe mode and that wouldnt work either. It just hangs up on the commands. I've also tried doing windows recovery with the Windows XP Home cd and that didn't work as well. I'm now trying recovery console and just did fixboot and fixmbr. I haven't rebooted yet because its still in the process of chkdsk /r. If this doesn't work, I dont know what else to try. I hope you guys can help me out. Thanks.

First off if you can get to safe mode options with F8 then try last known good config. that may load it. either way try the next steps. if last known good config don't work then go into safe mode like before and go to c:\windows. at the top of the toolbar go to tools and then folder options. click the view tab and tell it to show hidden files and folders. you'll see a huge list of folders probably that are blue and have $NTuninstal with a kb article. find that last update that was done. if you need to go to the list and show details to see date then do that. double click the $uninstall folder for the last update. that try and reboot.

 

[kman1981]

Unfortunitly I've tried that. The laptop won't boot up in safe mode or last known config. When I try safe mode, it hangs up on mup.sys. I was told that by possibly updating my drivers might fix the mup.sys issue. So I installed Windows XP Pro SP2 (since its suppose to have the supported SATA drivers) but that didn't work either. It still hangs up on the loading screen and in every other boot operation.

 

[kman1981]

Here's the link to this person who was having the same issue.

http://social.answers.microsoft.com/Forums/en-US/xprepair/thread/2b3f344c-f923-4d84-868d-c0be603e601b

 

[aford10]

What is the laptop model? Have you checked to see if it has a flash utility (such as Q-flash) that's done from the BIOS?

 

[kman1981]

HP Pavilion zv5000. I think its a 2004. I've check the BIOS for a flash utility and didn't find anything.

 

[aford10]

If this is your model, it looks like there are 2 BIOS updates.
http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?os=228&lc=en&cc=us&dlc=en&sw_lang=&product=385148#N2997

 

[kman1981]

Its the intel version of the BIOS. I've actually already downloaded that but since its an .exe file it won't start during the boot up operation.

 

[Lycan_89]

You repaired using Win XP SP2 ? Did not work no ?
Safe Mode ? No luck here I see .
HDD & RAM both ok ? I guess so .

Try installing Win 7 Pro
It solved a similar case for me, for an Fujitsu laptop ...but after a while it turned out to be a mainboard problem .
Give Win 7 a try ... after all, you've got nothing to lose .