edward78 :
https://www.microsoft.com/en-us/windows/windows-10-specifications so how can I do this from the DvD? The update tool is being a pian & won't finish the install... I get your anti-virus must be off, even after I uninstalled it...
Mine did this when I tried upgrading, try unplugging any connection to your router, Ethernet ,WiFi etc. That fixed mine crashing/stopping altogether. Cannot remember what mine did but that fixed it and it worked afterwards.