Windows 10 BootLoop and Bluescreens after update.. I need help!!

[iComfy]

So this is not my personal computer, but this is my mom's computer. Its an HP Slimline Desktop computer, not sure about the exact model but it is running with an AMD Athlon X2 B24, 8GB of DDR3 RAM, AMD R5 240 and a Corsair Neutron 120GB SSD.

Everything was working fine when it was running a legitimate OEM copy of Windows 7 Home. However, after the Windows 10 upgrade process, it got stuck in "Welcome Back" Screen and she told me after she clicked "Next" the cursor started spinning, and it rebooted. Now after checking it, Windows wouldn't load to the desktop, it would just go on a bootloop and blue screens.

She didn't back anything up before the upgrade. I do not know what to do.

 

[viveknayyar007]

Hello iComfy

Since you just upgraded to Windows 10, there is nothing to reset. Thus I would recommend you to start the PC in Safe Mode externally using the second method given in this tutorial.

Once in Safe Mode, you can follow the steps given in this tutorial to roll back to Windows 7.

Cheers!!