Question Windows 10 BSOD - file dump

[VicVance84]

hello!!! yesterday i had a blue screen, when i play i always open hwinfo64/rtss in the background, i notice that hwinfo64 closes, i go back to the desktop and try to restart it, the program doesn't start, then i open taskmanager, task manager doesn't respond, i close all open programs and restart the pc, during the "shutdown the system" screen, the pc crashes completely showing me the blue BSOD screen, on reboot everything works again, here is the dump, the system is up to date, antivirus turned on, drivers updated, the game was running smoothly

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• *
• Bugcheck Analysis *
• *

***

DRIVER_POWER_STATE_FAILURE (9f)
A driver has failed to complete a power IRP within a specific time.
Arguments:
Arg1: 000000000003, A device object has been blocking an IRP for too long a time
Arg2: ffffbb854eca79f0, Physical device object of the stack
Arg3: fffffc866147f810, nt!TRIAGE_9F_POWER on Win7 and higher, otherwise the Functional Device Object of the stack
Arg4: ffffbb854ef709e0, The blocked IRP

Debugging Details:
------------------


KEY_VALUES_STRING: 1

Key : Analysis.CPU.mSec
Value : 2625

Key : Analysis.DebugAnalysisManager
Value: Create

Key : Analysis.Elapsed.mSec
Value : 2680

Key : Analysis.IO.Other.Mb
Value : 0

Key : Analysis.IO.Read.Mb
Value: 2

Key : Analysis.IO.Write.Mb
Value: 0

Key : Analysis.Init.CPU.mSec
Value: 1842

Key : Analysis.Init.Elapsed.mSec
Value: 7248

Key : Analysis.Memory.CommitPeak.Mb
Value: 146

Key : Bugcheck.Code.DumpHeader
Value: 0x9f

Key : Bugcheck.Code.KiBugCheckData
Value: 0x9f

Key : Bugcheck.Code.Register
Value: 0x9f

Key : WER.OS.Branch
Value : vb_release

Key : WER.OS.Timestamp
Value: 2019-12-06T14:06:00Z

Key : WER.OS.Version
Value: 10.0.19041.1


FILE_IN_CAB: MEMORY.DMP

BUGCHECK_CODE: 9f

BUGCHECK_P1: 3

BUGCHECK_P2: ffffbb854eca79f0

BUGCHECK_P3: fffffc866147f810

BUGCHECK_P4: ffffbb854ef709e0

DRVPOWERSTATE_SUBCODE: 3

IMAGE_NAME: UsbHub3.sys

MODULE_NAME: UsbHub3.

FAULTING_MODULE: fffff8065ac60000 UsbHub3

BLACKBOXACPI: 1 (!blackboxacpi)


BLACKBOXBSD: 1 (!blackboxbsd)


BLACKBOXNTFS: 1 (!blackboxntfs)


BLACKBOXPNP: 1 (!blackboxpnp)


BLACKBOXWINLOGON: 1

PROCESS_NAME: System

STACK_TEXT:
fffffc866147f7d8 fffff80622962917 : 00000000009f 00000000000003 ffffbb854eca79f0 fffffc866147f810 : nt!KeBugCheckEx
fffffc866147f7e0 fffffff80622962831 : ffffbb854ef702a8 000000000000 000000000000 00000000001d7bf0 : nt!PopIrpWatchdogBugcheck+0xdf
fffffc866147f850 fffffff8062261cad2 : ffffbb854ef702e0 ffff9d8135536180 fffffc866147fad8 00000000000000 : nt!PopIrpWatchdog+0x31
fffffc866147f8a0 fffff80622633fcd : 000000000000 fffff8062272306a 00000000140001 00000000001d7bf0 : nt!KiProcessExpiredTimerList+0x172
fffffc866147f990 fffff806227fdb8e : ffffffff000000 ffff9d8135536180 ffff9d8135541340 ffffbb8559114040 : nt!KiRetireDpcList+0x5dd
fffffc866147fc20 00000000000000 : fffffc8661480000 fffffc8661479000 00000000000000 00000000000000 : nt!KiIdleLoop+0x9e


IMAGE_VERSION: 10.0.19041.1202

STACK_COMMAND: .cxr; .ecxr ; kb

FAILURE_BUCKET_ID: 0x9F_3_ACPI_IMAGE_UsbHub3.sys

OS_VERSION: 10.0.19041.1

BUILDLAB_STR: vb_release

OSPLATFORM_TYPE: x64

OSNAME: Windows 10

FAILURE_ID_HASH: {047903fc-cc2a-99ae-aec6-814c458e15ac}

Followup: MachineOwner
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[Colif]

UsbHub3.sys

odd thing to crash
what specs of the PC?

What USB devices do you have?
its likely a USB device driver
USB is looked after by windows so its not the mb as such.

Can you follow option one on the following link - here - and then do this step below: Small memory dumps - Have Windows Create a Small Memory Dump (Minidump) on BSOD - that creates a file in c windows/minidump after the next BSOD

1. Open Windows File Explore
   
2. Navigate to C:\Windows\Minidump
   
3. Copy the mini-dump files out onto your Desktop
   
4. Do not use Winzip, use the built in facility in Windows
   
5. Select those files on your Desktop, right click them and choose 'Send to' - Compressed (zipped) folder
   
6. Upload the zip file to the Cloud (OneDrive, DropBox . . . etc.)
   
7. Then post a link here to the zip file, so we can take a look for you . . .
   

 

[VicVance84]

Notebook: Lenovo ideapad gaming 3 15ach6
AMD Ryzen 5 5600h
RTX 3060Laptop
AMD Radeon Graphics
16gb ddr4
the only usb device i have connected is the mouse: razer deathadder v2
i ran the guide, thanks for the link, in the systemroot/minidump folder i already found a file, here it is
https://mega.nz/file/df1nEDCK#Ds5rqpAKLPIkmNvKYIcplr1Nyo2EzXlbq4GpDmisJmE

VirusTotal

VirusTotal

www.virustotal.com

in case the bsod repeats, i will upload the updated dump
thanks for the help

 

[johnbl]

for this error I would update the bios to the current version, then update the chipset drivers and any usb drivers.

I would then go into windows control panel device manager and right mouse click on the usb hubs, find the power management tab and tell windows not to power down the hubs to save power.

I expect a hub is going to sleep but the device that is trying to wake the hub is connected to the sleeping hub.

also, usb functions are initialized by the bios so it is best to update to get bug fixes to usb
---
IdeaPad Gaming 3 15ACH6
Vendor LENOVO
BIOS Version H3CN32WW(V2.02)
BIOS Release Date 02/23/2022
SKUNumber LENOVO_MT_82K2_BU_idea_FM_IdeaPad Gaming 3 15ACH6
Family IdeaPad Gaming 3 15ACH6
laptops and netbooks :: 3 series :: ideapad gaming 3 15ach6 :: 82k2 - Lenovo Support US

looks like there is a bios update available and a power management update also.

turning off hub sleeping is a work around, the bios and power management update could provide a actual fix.

looks like the microsoft generic usb3 driver is installed.
most likely problem in in the bios and power management.
turn of sleeping or update bios/power management

 

[VicVance84]

thanks a lot for the help guys, i appreciate it, i will update the bios as soon as possible, i will see if i can disable the power save for usb