[SOLVED] Windows 10 does not detect my Samsung SSD 980 Pro

[darthredav]

I installed new Samsung SSD 980 Pro in my computer. The device is visible in BIOS but my Windows 10 20H2 does not detect it. I am booting my OS from the old drive. I can't find 980 in the Device Manager nor in the Create and format hard disk partitions tool. Do I have to install any drivers? Checking for Windows updates or using Add a device option in Control Panel didn't work. I ran Gparted in LiveCD mode and the disk was found there. I added GPT partition to it and formatted with NTFS and this didn't work either. My MOBO is Gigabyte x570 Aorus Elite. What I am doing wrong?

 

[Bob.B]

I installed new Samsung SSD 980 Pro in my computer. The device is visible in BIOS but my Windows 10 20H2 does not detect it. I am booting my OS from the old drive. I can't find 980 in the Device Manager nor in the Create and format hard disk partitions tool. Do I have to install any drivers? Checking for Windows updates or using Add a device option in Control Panel didn't work. I ran Gparted in LiveCD mode and the disk was found there. I added GPT partition to it and formatted with NTFS and this didn't work either. My MOBO is Gigabyte x570 Aorus Elite. What I am doing wrong?

Start with the latest bios.....non-beta......then get the latest chipset driver.

 

[Colif]

look in storage spaces and see if its showing there as a storage pool.

 

[darthredav]

I tested three BIOS versions and made sure I have the latest chipset driver.

look in storage spaces and see if its showing there as a storage pool.

Unfortunately there is not.

I also did a clean Windows 10 installation and everything worked, but I want to use Samsung Migration Tool on my old Windows 10 installation and clone everything to the new disk. I will look for some LiveCD solutions for cloning.

 

[Colif]

i didn't think it be in storage space since device manager doesn't see it. Does the Pro use the Samsung NVME drivers?
its here under drivers - https://www.samsung.com/semiconductor/minisite/ssd/download/tools/

only drive in pc at time? no other nvme? similar case

 

[darthredav]

I tried the NVMe Driver from the page you posted but it won't install. The error says there is no device.

 

[Colif]

that was also to be expected. windows can't see it for some reason. I assume its not set up as raid or anything like that?

 

[Colif]

I would suggest hardware trouble shooter except it seems to not exist anymore. All the instructions online are old. all lead to a page that doesn't exist. Windows now suggests any it thinks you should run on the settings/update & security/troubleshoot page

 

[darthredav]

No it's not RAID.

I did two tests:

1. Installed clean Windows 10 - it's working without any problems.
2. Connected third disk, installed clean Windows 10 on it - also no problems. The 980 is visible here and I can access it through the Windows Explorer.

So it seems there is no problem with hardware or BIOS. Tomorrow I will try cloning with Clonezilla, but I am afraid it won't boot. I expect BSOD.

 

[Colif]

Wonder why that particular install doesn't see NVME.
its odd, since it lets you install win 10 on it and see it from another new install.

What was outcome of the clone? what happens if win 10 is installed on an ssd it can't see itself. It should work...

 

[geofelt]

Some motherboards disable ports if multiple m.2 devices are installed.
Read your motherboard manual carefully.

1. Installed clean Windows 10 - it's working without any problems.
2. Connected third disk, installed clean Windows 10 on it - also no problems. The 980 is visible here and I can access it through the Windows Explorer.

What device did you clean install windows on?
If there was another device connected at the time, you should re install with NO other devices connected.
Otherwise, you will never be able to boot without it.

If you installed 10 on a device like a sata ssd, you should be able to use the samsung ssd migration aid to copy the C drive to the 980 m.2

 

[darthredav]

To make things clear:

1. I had Samsung 850 Evo for a long time with my current Windows 10 installation. It was my only hard drive in my PC, until I bought and installed the 980 Pro yesterday, which is being not detected.
2. I had doubts that my new 980 Pro is 100% okay even if it is listed in BIOS and no errors were there. So, I ran GParted from USB stick and tried to add GPT and formatted it as NTFS partition. No errors. I restarted my PC again, but Win10 didn't detect the 980.
3. I disconnected my 850 Evo, left the 980 only and installed fresh Win10 from USB stick. No errors during installation. Then I connected back my 850 Evo and booted from 980. Both drives were visible in Win10.
4. I connected the third SSD (Kingston) and installed another Win10 on it when all three drives were connected during installation. No problem, when I am booting from Kingston all three disks are available.

I don't have any antivirus besides Windows Security (Defender), I have the newest updates installed, which is interesting because fresh Win10 does not have all updates. Maybe there is a broken update which causes the problem?

I tried to run Samsung Magician when booting from Kingston, but there is only an option to clone from the disk you are booting from, hence from Kingston to 850 or 980.

 

[USAFRet]

I tried to run Samsung Magician when booting from Kingston, but there is only an option to clone from the disk you are booting from, hence from Kingston to 850 or 980.

Macrium Reflect will clone between any two drives. Does not have to be installed on either.

However...cloning from a SATA drive to NVMe sometimes has issues.

With a fresh install on the 980, with no other drives installed, it boots up?
Any issues?

 

[USAFRet]

1. I had Samsung 850 Evo for a long time with my current Windows 10 installation. It was my only hard drive in my PC, until I bought and installed the 980 Pro yesterday, which is being not detected.
2. I had doubts that my new 980 Pro is 100% okay even if it is listed in BIOS and no errors were there. So, I ran GParted from USB stick and tried to add GPT and formatted it as NTFS partition. No errors. I restarted my PC again, but Win10 didn't detect the 980.
3. I disconnected my 850 Evo, left the 980 only and installed fresh Win10 from USB stick. No errors during installation. Then I connected back my 850 Evo and booted from 980. Both drives were visible in Win10.
4. I connected the third SSD (Kingston) and installed another Win10 on it when all three drives were connected during installation. No problem, when I am booting from Kingston all three disks are available.

Too many moving parts here. Too many OS installs and clone attempts.

Start at Square 1.
You want the OS on the new 980?
Then just do a fresh install on that. Let it run all current updates.

Reconnect other drives later.

See what happens.