Question Windows 10 is freezing and crashing ? DistributedCOM Event ID 10016 error

[tsomek]

Hi

I've had my computer (the Threadripper as per signature below) in the same configuration for years now - and surprisingly it has started crashing since coming back from my summer holidays a couple of days ago.

In particular, I've noticed it happens when I run autoCAD or Brave browser - though that might be a coincidence.

The program I'm working on will stop responding (greying out) - the start menu will still come up when I push the window key, but I can't even get the task manager (ctrl-alt-del or through the taskbar). I have to hard reset.

I have already
- updated my graphics card drivers
- cleaned temporary files with Ccleaner
- ran Malwarebytes and Spybot (no issues)
- ran MemTest86 Free (pass)
- opened Event Viewer - though can't quite pinpoint what

I think the only thing I did when returning, is to update some of the minor, day-to-day software that had been out of date - as usual!


Can someone please help me find and fix the culprit?


Many thanks!

 

[boju]

Cpu temp? What cooler have you got?

Try sfc/scannow command in cmd (type cmd in search bar, right click the program) ran as administrator.

If that doesn't fix it and temps are good, can you afford trying a clean install of Windows? My intent is to rule out software first, if cmd doesn't help then id try reinstalling Windows or reset at least before looking at hardware, possibly storage drive the OS is on.

 

[tsomek]

Cpu temp? What cooler have you got?

Try sfc/scannow command in cmd (type cmd in search bar, right click the program) ran as administrator.

If that doesn't fix it and temps are good, can you afford trying a clean install of Windows? My intent is to rule out software first, if cmd doesn't help then id try reinstalling Windows or reset at least before looking at hardware, possibly storage drive the OS is on.

Thanks for the input

- Rather sure temps are fine - around 40-50+

- My cpufan is a "be quiet! Dark Rock Pro TR4"

- I did do the sfc/ scannow - forgot to mention that. No integrity violations.

- In terms of reinstall - of course I can, but I would love to avoid it - this is my work PC..

Perhaps I can install it on a different drive first.. what do you think?

 

[stonecarver]

Perhaps I can install it on a different drive first.. what do you think?

That's a great idea. You rule out parts vs OS.

 

[boju]

Yeah try test another drive.

 

[tsomek]

ok fair enough - I'll do a fresh install and take it from there

Will report back - many thanks for now!

 

[tsomek]

Hi there

Quick update on my side.

While ckecking the Event Viewer, one of the few errors I could see was "DistributedCOM Event ID 10016 error"

I followed the instructions on the below video, and haven't had any crashes since!

View: https://www.youtube.com/watch?v=uDLgSy0BieA

 

[EggShell]

That "error" message isn't really an error and is very common to see in event logs: https://learn.microsoft.com/en-us/t...gement/event-10016-logged-when-accessing-dcom

That video doesn't actually fix anything but rather just suppresses the error from being logged, something which Microsoft recommends that you don't do:

You can also work around this issue by modifying the permissions on DCOM components to prevent this error from being logged. However, we don't recommend this method because:

• These errors don't adversely affect functionality
• Modifying the permissions can have unintended side effects.

 

[ubuysa]

I agree wit the above, that DCOM error occurs in almost everybody's logs.

Let's get some comprehensive troubleshooting data to see whether we can identify the cause. Please download the SysnativeBSODCollectionApp and save it to the Desktop. Then run it and upload the resulting zip file to a cloud service with a link to it here. The SysnativeBSODCollectionApp collects all the troubleshooting data we're likely to need. It DOES NOT collect any personally identifying data. It's used by several highly respected Windows help forums (including this one). I'm a senior BSOD analyst on the Sysnative forum where this tool came from, so I know it to be safe.

You can of course look at what's in the zip file before you upload it, most of the files are txt files. Please don't change or delete anything though. If you want a description of what each file contains you'll find that here.