Hi everyone,
I am not sure where to post this so that someone might offer insight. My girlfriend and I were using her HP laptop to watch a movie on Amazon Prime using Firefox.
Windows had been running all day as she uses the laptop for work. In fact, she used the laptop to finish some DuoLingo prior to us deciding to watch a movie.
As we were setting up the laptop and connecting it to the TV via an HDMI cable, the screen suddenly went to black and showed a "boot device not found" error on a black screen.
There was no audio prompt, no prior blue screen, or anything else. We were just using the laptop and it immediately went to the black screen as if we had booted the laptop and the bios could not find the boot drive.
I checked windows for errors via sfc/scannow. It said it found some errors and repaired them. I also ran chckdsk, but that showed no bad sectors.
I checked msconfig to see what may be booting up and running. There wasn't much extra. I did, however, uninstall AVG that she had on the system. After exiting msconfig and clearing out some temporary files, I restarted the system.
Windows booted easily but showed the windows start-up screen as if she were installing and running windows for the first time. She had to log into her account again and windows booted as it had been normally with all of her files and programs intact.
Has anyone had a system do this to you after Windows had already booted rather than during boot up as it is posting? I have seen this as a computer is posting when the bios can't find the correct boot disk, but I have never seen this happen randomly when a PC is running.
Perhaps the SSD is loose and not seated correctly somehow? I am not sure what possible situations could cause this.
Any help would be appreciated.
HP - 14" Laptop
Specs:
AMD A9-Series - 3.1 gigahertz
4GB DDR4 SDRAM 1866 megahertz
AMD Radeon R5 Graphics -
128GB Solid State Drive PCIe
Windows 10 Home in S mode
1366 x 768 (HD)
I am not sure where to post this so that someone might offer insight. My girlfriend and I were using her HP laptop to watch a movie on Amazon Prime using Firefox.
Windows had been running all day as she uses the laptop for work. In fact, she used the laptop to finish some DuoLingo prior to us deciding to watch a movie.
As we were setting up the laptop and connecting it to the TV via an HDMI cable, the screen suddenly went to black and showed a "boot device not found" error on a black screen.
There was no audio prompt, no prior blue screen, or anything else. We were just using the laptop and it immediately went to the black screen as if we had booted the laptop and the bios could not find the boot drive.
I checked windows for errors via sfc/scannow. It said it found some errors and repaired them. I also ran chckdsk, but that showed no bad sectors.
I checked msconfig to see what may be booting up and running. There wasn't much extra. I did, however, uninstall AVG that she had on the system. After exiting msconfig and clearing out some temporary files, I restarted the system.
Windows booted easily but showed the windows start-up screen as if she were installing and running windows for the first time. She had to log into her account again and windows booted as it had been normally with all of her files and programs intact.
Has anyone had a system do this to you after Windows had already booted rather than during boot up as it is posting? I have seen this as a computer is posting when the bios can't find the correct boot disk, but I have never seen this happen randomly when a PC is running.
Perhaps the SSD is loose and not seated correctly somehow? I am not sure what possible situations could cause this.
Any help would be appreciated.
HP - 14" Laptop
Specs:
AMD A9-Series - 3.1 gigahertz
4GB DDR4 SDRAM 1866 megahertz
AMD Radeon R5 Graphics -
128GB Solid State Drive PCIe
Windows 10 Home in S mode
1366 x 768 (HD)