[SOLVED] windows 7 blue screen crash when i shut down

[MildKimchi]

So ever since i downloaded a program that was supposed to update my old drivers automatically, I've had this issue. When I would shut down, it would go into a blue screen and then restart. I then unchecked the box in control panel that makes my computer automatically restart. So now, when I shut down, I see he blue screen but nothing else so I need to manually shut down my computer. Help please

 

[PC Tailor]

What are your computer specifications, or what model is it?

You should be able to find most of that info on the dump reports that were created under the system Info section, also details BIOS details and all third party modules running in the modules section of the report.

(excluding PSU and Storage)

 

[Ketchup79]

You should be able to find most of that info on the dump reports that were created under the system Info section, also details BIOS details and all third party modules running in the modules section of the report.

(excluding PSU and Storage)

But if he is running incorrect drivers, how can you be sure those are accurate, and not just what the faulting driver is reporting?

 

[PC Tailor]

But if he is running incorrect drivers, how can you be sure those are accurate, and not just what the faulting driver is reporting?

The system information is deduced from BIOS info, not from drivers.

Because the report is pulling out all of the actual drivers running and how old they are, they have to be for the debug symbols to work.

If incorrect drivers have been installed, it will show what is running and will also only the ones loaded at the time of the crash, not the ones that were inactive.

 

[Ketchup79]

The system information is deduced from BIOS info, not from drivers.

Because the report is pulling out all of the actual drivers running and how old they are, they have to be for the debug symbols to work.

If incorrect drivers have been installed, it will show what is running and will also only the ones loaded at the time of the crash, not the ones that were inactive.

Well, we can agree to disagree on this one. If Wondows isn't using the incorrect drivers, then his computer wouldn't be crashing.

 

[PC Tailor]

Well, we can agree to disagree on this one. If Wondows isn't using the incorrect drivers, then his computer wouldn't be crashing.

Apologies, I'm struggling to understand what you mean.

The system information on that report has nothing to do with drivers.
And whatever drivers are installed, whether correct or incorrect for their hardware, will be in the loaded modules section, it's just a matter of eliminating each one from potential causes, then if they resolve nothing, then it's BIOS and hardware testing.

 

[Ketchup79]

Just did a quick look at these dumps and all show the same as PC Tailor reported,
iusb3xhc.sys
The quickest way to fix this is to look up your motherboard and download any driver related to your USB or chipset(s).

 

[Colif]

USB Drivers
HIs laptop website has latest version dated 5th Oct 2016
his pc has versions dated 11th May 2017

https://support.dynabook.com/support/modelHome?freeText=PT44GU-00T003&osId=3333616

So since he has newer than website shows, need to figure out what chipset the laptop had to maybe figure out what Intel USB drivers it should have.

or run the intel updater and see if itrs clever enough to find anything - https://www.intel.com/content/www/us/en/support/detect.html

 

[Ketchup79]

Yes, which is why I asked the OP for the model in the first place. Will wait for this info.

 

[Colif]

According to a report PC created based on info in bios, he has

BaseBoard Information (Type 2) - Length 14 - Handle 0002h
BaseBoardManufacturer = TOSHIBA
BaseBoardProduct = TECRA Z40-A
BaseBoardVersion = Version A0

its how I knew what was on his website

Processor Version Intel(R) Core(TM) i5-4300U CPU @ 1.90GHz
Processor Voltage 87h - 0.7V
Current Speed 1900MHz
Max Speed 2500MHz

So we have model
chipset is haswell - https://ark.intel.com/content/www/u...-4300u-processor-3m-cache-up-to-2-90-ghz.html

curious how under chipset it says it doesn't have one - https://usermanual.com/document/3306/toshiba-z40-a-pt44fc-08q001-specification.html

 

[MildKimchi]

Model: TECRA Z40-A, I think? It's a laptop
And the only usb attached is for my mouse
I enabled the xusb3 again because my mouse doesn't work with it disabled and it didn't fix the problem
I'm not really a computer guy so I don't really understand what the full reports mean

 

[Colif]

Searching via toshiba model gets me nowhere

if its a 4300U its likely the motherboard is a H97 (laptops wouldn't get Z motherboards)
https://ark.intel.com/content/www/us/en/ark/products/82010/intel-h97-chipset.html

I think the driver he needs is the top one here - https://downloadcenter.intel.com/product/65855/Intel-USB-3-0-eXtensible-Host-Controller-Driver
it is for 4th Gen Intel CPU U Series processor. Which is what he has. Driver dated 28 Oct 2018

 

[PC Tailor]

Most i can find is that it sometimes comes with a dynadock port replicator and they enable sleep and charge USB by default. May be worth disabling this to see if it's a BSOD resulting from sleep/wake up of USB device.


However believe all drivers should be here I'm wondering if the USB controllers are part of the "basic drivers" package?
https://support.dynabook.com/support/modelHome?freeText=PT44GU-00T003&osId=3333785

 

[Colif]

Most i can find is that it sometimes comes with a dynadock port replicator and they enable sleep and charge USB by default. May be worth disabling this to see if it's a BSOD resulting from sleep/wake up of USB device.


However believe all drivers should be here I'm wondering if the USB controllers are part of the "basic drivers" package?
https://support.dynabook.com/support/modelHome?freeText=PT44GU-00T003&osId=3333785

You are looking at windows 10, USB 3 drivers built into 10, remember

try win 7. its there.

USB3.0 Driver
Posted Date: 2016-10-05 | Version: 2.5.0.19 | Size: 7.29M

 

[PC Tailor]

You are looking at windows 10, USB 3 drivers built into 10, remember

try win 7. its there.

USB3.0 Driver
Posted Date: 2016-10-05 | Version: 2.5.0.19 | Size: 7.29M

Ah it defaulted to it on mine oddly enough.
However, glad we found the link

https://support.dynabook.com/support/modelHome?freeText=PT44GU-00T003&osId=3333616

 

[Colif]

Ah it defaulted to it on mine oddly enough.
However, glad we found the link

https://support.dynabook.com/support/modelHome?freeText=PT44GU-00T003&osId=3333616

It saw what OS you have, they all do it. Have to watch them, websites can tell.