Windows 7 Professional Validation Problem (Build 7601)

[AKGamer247]

Hi Tom’s Hardware Community,

I’ve encountered a problem with my Windows 7 professional 64bit operating system.

I purchased the digital copy from the Microsoft website and installed it on my brand new rig around the end of September.

A few days ago, I turned on my pc and after logging in, was greeted with a black screen and a message box telling me that I had not activated my software and that it was not genuine. I then followed the on-screen instructions which told me to re-enter my product key. After doing this, I was told that my software still couldn’t be validated.

What should I do? The software was definitely genuine, furthermore purchased from the Microsoft website itself. I have no clue why it has stopped working.

Thanks in advance for all help!!!!

P.S: If it is any help, in the corner of my screen it says:

Windows 7
Build 7601
This copy of Windows is not genuine

 

[itzdanielp]

When you go through the activation screen, instead of choosing "Connect to the internet to validate" choose the option to call a phone number.

It will have you read a bunch of boxes into the system, then it will give you another code to type in. It should then validate successfully.

 

[COLGeek]

When you go through the activation screen, instead of choosing "Connect to the internet to validate" choose the option to call a phone number.

It will have you read a bunch of boxes into the system, then it will give you another code to type in. It should then validate successfully.

+1. Excellent answer.

 

[Shaun o]

Follow exactly how the key is printed or displayed.

If letters are in Caps they must be caps.
Often mistakes between a 0 and an O are made.
Include the dashes when entering the licence key.
Make sure your computer is connected to the internet or it cannot be validated by the windows reg server.

 

[AKGamer247]

Itzdanielp, obviously since it was a digital copy I don't have the box + documents that would have come with the Hard-disk copy; this won't be a problem right?

 

[itzdanielp]

Nope, not at all. It will bring up a window with all the information you need to activate it.

 

[AKGamer247]

Thanks Itzdanielp your solution fixed it completely! I'm very grateful

 

[itzdanielp]

Great!