Windows 8.1 and BSoD

[bashytaylor]

Hi folks

I have done a fresh install with some software too and something is causing a BSoD and i cannot figure out what it is, it can also happen at any time, i.e. just going on to a web page can trigger it...

What info do you need please?

 

[patrickIT]

gathering info


step1 ; run device manager and see if there are any errors

step1; please run mdsched.exe to see if ram is the culprit.

step2; run cmd and then type chkdsk /f

step3; run cmd and then type verifier then from graphical user interface >>> Automatically select all drivers installed on this computer

download this tool to analyze BSOD http://www.resplendence.com/downloads download free edition of whocrashed the output this program gives you should be enough to solve your problem.

please answer to this topic I'm sure this issue will be resolved.

step4 ; download latest windows updates and drivers. I will help finding the links if you send me info which hardware you use

 

[bashytaylor]

Hi, thanks for the reply, ran both mem and chkdsk and no errors, done the verifier, just need to reboot i think
I have clicked the link but there are numerous files, is it this one please?
WhoCrashed 5.02

I took it as the above file and have ran it and its come up with these....

Crash Dump Analysis
--------------------------------------------------------------------------------

Crash dump directory: C:\Windows\Minidump

Crash dumps are enabled on your computer.

On Sun 30/11/2014 11:57:53 GMT your computer crashed
crash dump file: C:\Windows\memory.dmp
This was probably caused by the following module: Unknown ()
Bugcheck code: 0x133 (0x0, 0x501, 0x500, 0x0)
Error: DPC_WATCHDOG_VIOLATION
Bug check description: The DPC watchdog detected a prolonged run time at an IRQL of DISPATCH_LEVEL or above.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem. This problem might be caused by a thermal issue.
A third party driver was identified as the probable root cause of this system error.
Google query: DPC_WATCHDOG_VIOLATION



On Fri 28/11/2014 14:58:42 GMT your computer crashed
crash dump file: C:\Windows\Minidump\112814-65203-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x153FA0)
Bugcheck code: 0x133 (0x0, 0x501, 0x500, 0x0)
Error: DPC_WATCHDOG_VIOLATION
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: The DPC watchdog detected a prolonged run time at an IRQL of DISPATCH_LEVEL or above.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem. This problem might be caused by a thermal issue.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.



On Fri 28/11/2014 13:51:16 GMT your computer crashed
crash dump file: C:\Windows\Minidump\112814-49703-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x153FA0)
Bugcheck code: 0x133 (0x0, 0x501, 0x500, 0x0)
Error: DPC_WATCHDOG_VIOLATION
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: The DPC watchdog detected a prolonged run time at an IRQL of DISPATCH_LEVEL or above.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem. This problem might be caused by a thermal issue.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.



On Fri 28/11/2014 13:30:13 GMT your computer crashed
crash dump file: C:\Windows\Minidump\112814-25781-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x153FA0)
Bugcheck code: 0x133 (0x0, 0x501, 0x500, 0x0)
Error: DPC_WATCHDOG_VIOLATION
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: The DPC watchdog detected a prolonged run time at an IRQL of DISPATCH_LEVEL or above.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem. This problem might be caused by a thermal issue.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.




--------------------------------------------------------------------------------
Conclusion
--------------------------------------------------------------------------------

4 crash dumps have been found and analyzed.
Read the topic general suggestions for troubleshooting system crashes for more information.

Note that it's not always possible to state with certainty whether a reported driver is responsible for crashing your system or that the root cause is in another module. Nonetheless it's suggested you look for updates for the products that these drivers belong to and regularly visit Windows update or enable automatic updates for Windows. In case a piece of malfunctioning hardware is causing trouble, a search with Google on the bug check errors together with the model name and brand of your computer may help you investigate this further.


Yous Hopefully

Martin

 

[patrickIT]

considering your system did not have this issues before the installation of fresh OS, it's most likely driver related.

Best thing to do is update the firmware of your components and the associated drivers. Firmware and driver updates are usually available in either the Support or Downloads section of most hardware manufacturers websites.

Once you've done this and the issue is solved, it's best practice to create the image in that state. Because these problems would otherwise reoccur.

 

[bashytaylor]

I think we may have found it, since rebooting after running that driver verifier, the lappy wouldnt start due to BSoD, started in safe mode and ran the program again and it found this

On Sun 30/11/2014 17:52:41 GMT your computer crashed
crash dump file: C:\Windows\memory.dmp
This was probably caused by the following module: syntp.sys (SynTP+0x18E26)
Bugcheck code: 0xC4 (0x20011, 0xFFFFF801506400C0, 0x0, 0x0)
Error: DRIVER_VERIFIER_DETECTED_VIOLATION
file path: C:\Windows\system32\drivers\syntp.sys
product: Synaptics Pointing Device Driver
company: Synaptics Incorporated
description: Synaptics Touchpad Driver
Bug check description: This is the general bug check code for fatal errors found by Driver Verifier.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: syntp.sys (Synaptics Touchpad Driver, Synaptics Incorporated).
Google query: Synaptics Incorporated DRIVER_VERIFIER_DETECTED_VIOLATION


Downloading driver now, fingers crossed, thanks for your help

 

[patrickIT]

Great! and no problem 😉

Can you mark the answer as the solution?