- Dec 8, 2007
- 97
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So one of my friends is running Vista 64-bit with her DXdiag here.
Her computer was fine about two months ago and then these "freezes/lockups" started randomly throughout the day. She'll be gaming or just browsing the internet with a few AIM/MSN windows opened, random programs will lock up and freeze while others stay perfectly functional. Windows seldom freezes along with the programs, but it does happen occasionally where she can't use task manager and the windows button is forced to freeze for about 2-10minutes. She hasn't had freezes above 13ish minutes because she manually shuts down her computer about that time.
Today when she did it, she got past bios and while windows was loading it sent her to a black screen that didn't load anything. She had to keep restarting a couple of times and waiting 10ish minutes and eventually her windows loaded up. She says this doesn't usually happen either.
She wiped about a month ago and it didn't really do anything. At all. She did a clean format/reinstall of windows and these freezes still happen with the same occurrence rate/severity/duration.
I want to say its a hardware problem now since wiping didn't help, RAM specifically, but I'm not sure. Any ideas? Could be a harddrive problem as well but I usually don't see harddrives that are working perfectly fine for a year fail so suddenly/randomly. Her computer was bought about a year and a half ago. Any thoughts or ideas would be GREATLY appreciated. I can't figure it out and I thought the format would help.
I also have the event viewer logs of her system, and programs. They were taken right after the freezes. Not sure if these help, they seem like a bunch of crap to me, but just incase? I can't tell anything for certain from it but it does say there are some errors.
UPDATE:
The flash worked, but we are still getting these freezes. Any other ideas to the possibilities of this problem?
Her computer was fine about two months ago and then these "freezes/lockups" started randomly throughout the day. She'll be gaming or just browsing the internet with a few AIM/MSN windows opened, random programs will lock up and freeze while others stay perfectly functional. Windows seldom freezes along with the programs, but it does happen occasionally where she can't use task manager and the windows button is forced to freeze for about 2-10minutes. She hasn't had freezes above 13ish minutes because she manually shuts down her computer about that time.
Today when she did it, she got past bios and while windows was loading it sent her to a black screen that didn't load anything. She had to keep restarting a couple of times and waiting 10ish minutes and eventually her windows loaded up. She says this doesn't usually happen either.
She wiped about a month ago and it didn't really do anything. At all. She did a clean format/reinstall of windows and these freezes still happen with the same occurrence rate/severity/duration.
I want to say its a hardware problem now since wiping didn't help, RAM specifically, but I'm not sure. Any ideas? Could be a harddrive problem as well but I usually don't see harddrives that are working perfectly fine for a year fail so suddenly/randomly. Her computer was bought about a year and a half ago. Any thoughts or ideas would be GREATLY appreciated. I can't figure it out and I thought the format would help.
I also have the event viewer logs of her system, and programs. They were taken right after the freezes. Not sure if these help, they seem like a bunch of crap to me, but just incase? I can't tell anything for certain from it but it does say there are some errors.
UPDATE:
The flash worked, but we are still getting these freezes. Any other ideas to the possibilities of this problem?
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