windows explorer AND internet explorer crashes

[Guest]

Archived from groups: microsoft.public.windowsxp.help_and_support (More info?)

every time i try to open anything that uses these programs i get a
'windows/internet explorer has encountered a problem and needs to close' crash
i think i have a virus
in my processes i have 2 strange ones
one is n6tgoxae.exe
the other is 86851316.exe
norton fixes this is for a short while but then the problem soon returns
i have also tried spybot search and destroy as well as running AdAware
can anyone help me on how to fix my explorer problems and gettin rid of
these processes???

 

[Guest]

Archived from groups: microsoft.public.windowsxp.help_and_support (More info?)

Make sure NAV, Ad-aware and Spybot have the latest updates.

Turn off System Restore and reboot in Safe Mode (pressing F8 a few times
while booting.)

Run all three applications again.

Reboot in Normal mode and turn on System Restore.

--
Michael


Now run NAV, Ad-aware
"Yax" <Yax@discussions.microsoft.com> wrote in message
news:138F99F8-25B9-4444-8159-B0FF7D882121@microsoft.com...
> every time i try to open anything that uses these programs i get a
> 'windows/internet explorer has encountered a problem and needs to close'
> crash
> i think i have a virus
> in my processes i have 2 strange ones
> one is n6tgoxae.exe
> the other is 86851316.exe
> norton fixes this is for a short while but then the problem soon returns
> i have also tried spybot search and destroy as well as running AdAware
> can anyone help me on how to fix my explorer problems and gettin rid of
> these processes???

 

[Guest]

Archived from groups: microsoft.public.windowsxp.help_and_support (More info?)

ok thanks
i ll try this in the morning as its getting quite late now here
i ll let you know how it goes

"Michael T" wrote:

> Make sure NAV, Ad-aware and Spybot have the latest updates.
>
> Turn off System Restore and reboot in Safe Mode (pressing F8 a few times
> while booting.)
>
> Run all three applications again.
>
> Reboot in Normal mode and turn on System Restore.
>
> --
> Michael
>
>
> Now run NAV, Ad-aware
> "Yax" <Yax@discussions.microsoft.com> wrote in message
> news:138F99F8-25B9-4444-8159-B0FF7D882121@microsoft.com...
> > every time i try to open anything that uses these programs i get a
> > 'windows/internet explorer has encountered a problem and needs to close'
> > crash
> > i think i have a virus
> > in my processes i have 2 strange ones
> > one is n6tgoxae.exe
> > the other is 86851316.exe
> > norton fixes this is for a short while but then the problem soon returns
> > i have also tried spybot search and destroy as well as running AdAware
> > can anyone help me on how to fix my explorer problems and gettin rid of
> > these processes???
>
>