So i was on my computer today and it randomly blue screened. It did a memory dump and then restarted. Upon restarting during the startup process, i got "windows explorer has stopped working". When i click restart or close, this continues to loop indefinitely.
I have searched online for a few hours and tried various fixes but to no avail. I continue to get the problem.
I am running Windows 7 Ultimate 64bit.
Methods ive tried are as follows:
Uninstall any recent programs or files. (i had installed 1 game a few hours before the blue screen and uninstalling it did nothing)
Virus Scan (full system scan found nothing)
Run computer in Safe Mode/clean boot mode. (both still have the issue of explorer crashing)
Repair Windows with OS CD. (the repair option said there was nothing to repair)
Run cmd and do "sfc /scannow" (This acctully found an issue but gave this reply "windows resource protection found corrupt files but was unable to fix some of them")
I ran "eventvwr" and looked at the event logs and the crashing windows shows as this:
"Faulting application name: explorer.exe, version: 6.1.7600.16385, time stamp: 0x4a5bc9bb
Faulting module name: msi.dll, version: 5.0.7600.16385, time stamp: 0x4a5bdfdd
Exception code: 0xc0000005
Fault offset: 0x00000000000029c4
Faulting process id: 0x104c
Faulting application start time: 0x01cf6428576287a4
Faulting application path: C:\Windows\explorer.exe
Faulting module path: C:\Windows\system32\msi.dll
Report Id: 9539671b-d01b-11e3-b108-20cf304f5221"
I am out of options. Ive looked all over and found nothign that fixes this or even tells me whats causing it. I really do not want to have to format my OS drive so im here looking for help.
I have searched online for a few hours and tried various fixes but to no avail. I continue to get the problem.
I am running Windows 7 Ultimate 64bit.
Methods ive tried are as follows:
Uninstall any recent programs or files. (i had installed 1 game a few hours before the blue screen and uninstalling it did nothing)
Virus Scan (full system scan found nothing)
Run computer in Safe Mode/clean boot mode. (both still have the issue of explorer crashing)
Repair Windows with OS CD. (the repair option said there was nothing to repair)
Run cmd and do "sfc /scannow" (This acctully found an issue but gave this reply "windows resource protection found corrupt files but was unable to fix some of them")
I ran "eventvwr" and looked at the event logs and the crashing windows shows as this:
"Faulting application name: explorer.exe, version: 6.1.7600.16385, time stamp: 0x4a5bc9bb
Faulting module name: msi.dll, version: 5.0.7600.16385, time stamp: 0x4a5bdfdd
Exception code: 0xc0000005
Fault offset: 0x00000000000029c4
Faulting process id: 0x104c
Faulting application start time: 0x01cf6428576287a4
Faulting application path: C:\Windows\explorer.exe
Faulting module path: C:\Windows\system32\msi.dll
Report Id: 9539671b-d01b-11e3-b108-20cf304f5221"
I am out of options. Ive looked all over and found nothign that fixes this or even tells me whats causing it. I really do not want to have to format my OS drive so im here looking for help.