[SOLVED] Windows File Explorer wreaking havoc

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Megunticook

Commendable
Mar 13, 2019
45
1
1,535
OK, so maybe that's a slight exaggeration, but File Explorer is really starting to impact my productivity. It's extremely slow, it hangs, and it seems to even be affecting other applications when I try to browse my directories (caused Google Chrome to hang several times today when I tried to download a file from the web).

If I try to navigate to a folder it can take several minutes before it actually shows me the contents of the folder, and sometimes it just hangs indefinitely until I use Task Manager to "End Task."

I'm on Version 10.0.19042 Build 19042.

Interestingly, this used to be a regular issue (though not as severe) on my laptop running Windows 10--annoying but not crippling. Haven't noticed it being a problem there the past few weeks. But now my desktop is afflicted and is becoming almost unusable.

I've spent hours Googling around and trying different solutions but so far nothing has fixed it. Probably need to take a more systematic approach. Check Event Viewer perhaps for clues? Has anybody else dealt with this? Based on what I see from Google it's a common enough issue. But I'm not able to identify the cause or come up with a fix.

Any suggestions would be most welcome--thanks!

From Event Viewer:
Code: 
The program explorer.exe version 10.0.19041.928 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel.
Process ID: 1a34
Start Time: 01d740d6e182d02e
Termination Time: 0
Application Path: C:\Windows\explorer.exe
Report Id: 088fc1eb-407e-461c-a025-12b118cb053a
Faulting package full name:
Faulting package-relative application ID:
Hang type: Cross-thread

Security and Maintenance Viewer just has the same details.

Code: 
Problem signature
Problem Event Name:    AppHangB1
Application Name:    explorer.exe
Application Version:    10.0.19041.928
Application Timestamp:    bc61eb13
Hang Signature:    31cb
Hang Type:    134217729
OS Version:    10.0.19042.2.0.0.256.48
Locale ID:    1033
Additional Hang Signature 1:    31cb4c53dfaa8acbf0fb79edcd38bfbf
Additional Hang Signature 2:    b289
Additional Hang Signature 3:    b289ee7baf2960b08ebc99eff3aa7fff
Additional Hang Signature 4:    8423
Additional Hang Signature 5:    8423397822b4d63cc4291e4cda147816
Additional Hang Signature 6:    bc2d
Additional Hang Signature 7:    bc2de0cd8ca9ce962e277555bb534323

Extra information about the problem
Bucket ID:    9f8180ed37865b9f81d8889eda8709a8 (1285927909466769832)
 
Last edited:
Solution
punkncat
Megunticook said:
No...should I?
Click to expand...

I had an off/on issue with some of the office machines that required me to rebuild the Index. In these instances it was along the line of searches that wouldn't find what you were looking at, or really slow actually opening shortcuts. In these instances Chrome worked fine, but Explorer, Edge, all that were terrible slow.

The thing about rebuilding indexing which is important to note....make sure your computer is set to stay on. Have plenty of time, and be ready to have to manually find things you wish to search for (while it completes). I am not convinced that is what is going on with your issue. My fear would be that it could cause the specific problem you have now (if unrelated) to create a bigger issue.

A...
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Megunticook said:
OK, so maybe that's a slight exaggeration, but File Explorer is really starting to impact my productivity. It's extremely slow, it hangs, and it seems to even be affecting other applications when I try to browse my directories (caused Google Chrome to hang several times today when I tried to download a file from the web).

If I try to navigate to a folder it can take several minutes before it actually shows me the contents of the folder, and sometimes it just hangs indefinitely until I use Task Manager to "End Task."

I'm on Version 10.0.19042 Build 19042.

Interestingly, this used to be a regular issue (though not as severe) on my laptop running Windows 10--annoying but not crippling. Haven't noticed it being a problem there the past few weeks. But now my desktop is afflicted and is becoming almost unusable.

I've spent hours Googling around and trying different solutions but so far nothing has fixed it. Probably need to take a more systematic approach. Check Event Viewer perhaps for clues? Has anybody else dealt with this? Based on what I see from Google it's a common enough issue. But I'm not able to identify the cause or come up with a fix.

Any suggestions would be most welcome--thanks!

From Event Viewer:
Code: 
The program explorer.exe version 10.0.19041.928 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel.
Process ID: 1a34
Start Time: 01d740d6e182d02e
Termination Time: 0
Application Path: C:\Windows\explorer.exe
Report Id: 088fc1eb-407e-461c-a025-12b118cb053a
Faulting package full name:
Faulting package-relative application ID:
Hang type: Cross-thread

Security and Maintenance Viewer just has the same details.

Code: 
Problem signature
Problem Event Name:    AppHangB1
Application Name:    explorer.exe
Application Version:    10.0.19041.928
Application Timestamp:    bc61eb13
Hang Signature:    31cb
Hang Type:    134217729
OS Version:    10.0.19042.2.0.0.256.48
Locale ID:    1033
Additional Hang Signature 1:    31cb4c53dfaa8acbf0fb79edcd38bfbf
Additional Hang Signature 2:    b289
Additional Hang Signature 3:    b289ee7baf2960b08ebc99eff3aa7fff
Additional Hang Signature 4:    8423
Additional Hang Signature 5:    8423397822b4d63cc4291e4cda147816
Additional Hang Signature 6:    bc2d
Additional Hang Signature 7:    bc2de0cd8ca9ce962e277555bb534323

Extra information about the problem
Bucket ID:    9f8180ed37865b9f81d8889eda8709a8 (1285927909466769832)
Click to expand...
Post a screen shot of each disk using crystaldiskinfo.
 
Upvote 0 Downvote
Bob.B said:
No idea what magician will show.
I'm looking for the SMART data from each disk.
Click to expand...
I ran a short scan and a SMART self-test on the SSD using Samsung Magician. No errors. Am running an extended SMART test now, will be done in a couple hours.

I'm all for process of elimination and appreciate your advice here, but seems unlikely to be a disk problem given the fact that this issue also cropped up on my laptop and seems to be a somewhat common problem among Windows 10 users. But this is definitely a worthwhile test and I'll post the results as soon as they're done.

Is there anywhere I can get more details about the nature of the error? Or can anyone translate the diagnostics quoted above?
 
Upvote 0 Downvote
Bob.B said:
Now grab a copy of crystaldiskinfo and show a screen shot for each disk.
Click to expand...
OK, will try and get to that later today.

A few more clues. I shut down last night and when I returned to the office this morning the screen was still showing the "shutting down" indicator. So it was hanging all night. Never seen that behavior. Ctl+Alt+Del did nothing. I warm rebooted with the power button then shut down from the UI. I unplugged the 2 external HDDs (USB) and restarted. Problem seems to be gone. Hmmm...so one of those HDDs is the culprit? I suspect an older Western Digital Elements that's probably a good 7-8 years old now. Its sister unit on another machine recently gave up the ghost. Should I scan it with a disk utility like crystaldiskinfo to confirm?
 
Upvote 0 Downvote
Megunticook said:
OK, will try and get to that later today.

A few more clues. I shut down last night and when I returned to the office this morning the screen was still showing the "shutting down" indicator. So it was hanging all night. Never seen that behavior. Ctl+Alt+Del did nothing. I warm rebooted with the power button then shut down from the UI. I unplugged the 2 external HDDs (USB) and restarted. Problem seems to be gone. Hmmm...so one of those HDDs is the culprit? I suspect an older Western Digital Elements that's probably a good 7-8 years old now. Its sister unit on another machine recently gave up the ghost. Should I scan it with a disk utility like crystaldiskinfo to confirm?
Click to expand...
Yes....scan all disk.
 
Upvote 0 Downvote
Sorry for the delay, here's those crystaldiskinfo screenshots you asked for.


crystaldisk-screenshot-BMC-Data-Backup-legacy.png





crystaldisk-screenshot-Ed-data-backup.png



crystaldisk-screenshot-internal-SSD.png
 
Upvote 0 Downvote
Megunticook said:
No...should I?
Click to expand...

I had an off/on issue with some of the office machines that required me to rebuild the Index. In these instances it was along the line of searches that wouldn't find what you were looking at, or really slow actually opening shortcuts. In these instances Chrome worked fine, but Explorer, Edge, all that were terrible slow.

The thing about rebuilding indexing which is important to note....make sure your computer is set to stay on. Have plenty of time, and be ready to have to manually find things you wish to search for (while it completes). I am not convinced that is what is going on with your issue. My fear would be that it could cause the specific problem you have now (if unrelated) to create a bigger issue.

A safer alternative to try might be to look at chipset and SATA drivers?
 
Upvote 0 Downvote
Solution
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