Question Windows install can't progress beyond reboot - GPT drive not showing in UEFI bios

[BeepBoop0]

Recently, I purchased a new 2TB Crucial T500 NVME SSD to use as a boot drive for my PC after I messed up the original SATA SSD I was using for Windows.
I've been trying to do a clean install onto the new drive with no luck.
I've tried using both the windows media creation tool and Rufus to create a boot USB, but both seem to have the same issues.

What happens is that I start the Windows 10 install process, which goes fine until the part where it reboots. After which it can't seem to progress any further. If I leave the boot drive in, it goes back to the start of the install process. If I take it out after the reboot it runs into an issue.
I've tried installing with both legacy bios and UEFI bios modes.
In legacy mode, the bios recognises the SSD in the boot order but if I attempt to boot to the SSD it comes up with the "reboot and select proper boot device screen".
In UEFI mode, the bios doesn't recognise the SSD at all, despite it being formatted for GPT, and can't select it to boot.

I've tried deleting the partitions on the "where do you want to install Windows" screen of the installer to select the unallocated space
I've tried using diskpart to clean the drive from there and select the unallocated space
I've tried using diskpart to manually create an 500MB EFI partition formatted to FAT32 and selecting the remaining NTFS partition following this guide

In order to minimise hardware compatibility issues, I've only got the CPU, GPU, the SSD, and 1 8gb stick of RAM inserted into the motherboard, and I have updated the bios to the latest version. XMP is disabled.
I've also tried installing the SSD in both M.2 slots.

I suspect the crux of the issue is that the UEFI bios doesn't recognise the SSD so I can't boot with it, but I can't figure out how to fix it. I thought the issue would be solved by manually creating the EFI partitions to make the drive bootable but it still didn't appear in the boot order.
Otherwise maybe the SSD is faulty but given how it's new it seems unlikely.

Let me know where photos and screenshots would help, and thanks in advance.

EDIT:
- The SSD does appear in the UEFI BIOS in IO Ports -> NVME -> Configuration, and when booting via Windows To Go on a USB the SSD appears like normal in file explorer as a storage drive.
- PSU spec added

Specs:
CPU - Ryzen R5 5600X
GPU - Gigabyte Aorus RTX 3080
Mobo - Gigabyte B550 Aorus Pro V2
RAM - Corsair Vengeance RGB Pro 3200
SSD - Crucial T500 2TB
PSU - Coolermaster V850 Gold V2

 

[ubuysa]

This link might help. I would also check that your motherboard has the latest BIOS installed. Finally, make certain that the SSD is installed properly, M.2 ports can be fussy so try removing and reinserting the drive.

 

[Lutfij]

Welcome to the forums, newcomer!

Mobo - Gigabyte B550 Aorus Pro V2
https://www.gigabyte.com/Motherboard/B550-AORUS-PRO-V2-rev-10/support#dl
+
I have updated the bios to the latest version.
For the sake of relevance, what BIOS version are you on for your motherboard?

What happens is that I start the Windows 10 install process, which goes fine until the part where it reboots. After which it can't seem to progress any further.
When you're installing the OS, are you installing said OS by setting the primary boot device as your USB drive or by selecting the USB installer using the boot override menu?

Specs:
CPU - Ryzen R5 5600X
GPU - Gigabyte Aorus RTX 3080
Mobo - Gigabyte B550 Aorus Pro V2
RAM - Corsair Vengeance RGB Pro 3200
SSD - Crucial T500 2TB
You forgot to mention the make, model and age of your PSU in your build.

 

[BeepBoop0]

This link might help. I would also check that your motherboard has the latest BIOS installed. Finally, make certain that the SSD is installed properly, M.2 ports can be fussy so try removing and reinserting the drive.

The bios is up to date, it is version F18G
I do believe the SSD is installed properly, I have tried installing it in both the PCIe gen 4 and gen 3 slots and it shows up in the windows installer and when booting the system with a Windows To Go USB I can access the SSD normally in file explorer.
I had a look at the link,
I can't find the equivalent of the SATA config -> IDE in my BIOS
Secure boot is off
And I can't find an equivalent to PCIe config -> M.2 mode either in bios

Welcome to the forums, newcomer!

Mobo - Gigabyte B550 Aorus Pro V2
https://www.gigabyte.com/Motherboard/B550-AORUS-PRO-V2-rev-10/support#dl
+
I have updated the bios to the latest version.
For the sake of relevance, what BIOS version are you on for your motherboard?

What happens is that I start the Windows 10 install process, which goes fine until the part where it reboots. After which it can't seem to progress any further.
When you're installing the OS, are you installing said OS by setting the primary boot device as your USB drive or by selecting the USB installer using the boot override menu?

Specs:
CPU - Ryzen R5 5600X
GPU - Gigabyte Aorus RTX 3080
Mobo - Gigabyte B550 Aorus Pro V2
RAM - Corsair Vengeance RGB Pro 3200
SSD - Crucial T500 2TB
You forgot to mention the make, model and age of your PSU in your build.

Hello!

For the sake of relevance, what BIOS version are you on for your motherboard?
The bios version is currently F18G

When you're installing the OS, are you installing said OS by setting the primary boot device as your USB drive or by selecting the USB installer using the boot override menu?
The former. Using legacy bios in the boot order, the USB boot drive is prioritised, and in the UEFI bios the USB is the only drive on the boot order so it's the only option in that case, although I'm not quite sure what the boot override menu is.

You forgot to mention the make, model and age of your PSU in your build.
The PSU is the Coolermaster V850 Gold V2 that is about 2 and a half years old at this point.

 

[Lutfij]

The bios version is currently F18G
Did you clear the CMOS after verifying your BIOS was flashed to the latest version?

although I'm not quite sure what the boot override menu is.

View: https://youtu.be/LMDhNa-rJkk?t=110

time stamped it for you.

Speaking of BIOS, is CSM enabled or disabled?

I would ask you to take the T500 SSD over to a donor system at your friend's or neighbor's place and see if it shows up on their BIOS. Would help if they have a similar platform to yours. Chances are that the drive might be incompatible with your motherboard or your drive is faulty out of the box(requiring an RMA).

 

[BeepBoop0]

The bios version is currently F18G
Did you clear the CMOS after verifying your BIOS was flashed to the latest version?

although I'm not quite sure what the boot override menu is.

View: https://youtu.be/LMDhNa-rJkk?t=110

time stamped it for you.

Speaking of BIOS, is CSM enabled or disabled?

I would ask you to take the T500 SSD over to a donor system at your friend's or neighbor's place and see if it shows up on their BIOS. Would help if they have a similar platform to yours. Chances are that the drive might be incompatible with your motherboard or your drive is faulty out of the box(requiring an RMA).

Did you clear the CMOS after verifying your BIOS was flashed to the latest version?
Yep

time stamped it for you.
Thanks, found it. No I've been using the boot order, but with the boot override menu it only includes the same drives as with the boot order.
So when I'm in legacy bios it shows the USB and the SSD, but when I try to override to the SSD it goes to the "reboot and select proper boot device" screen, and when I'm in UEFI bios only the USB is present (and also when I have the windows-to-go USB inserted it has the Windows Boot Manager (USB) for it)

Speaking of BIOS, is CSM enabled or disabled?
I've tried with both. When I mention legacy or uefi bios I'm referring to the CSM being enabled or disabled.
Ideally I'd like to be able to boot into uefi with the SSD, as that is my aim.

I would ask you to take the T500 SSD over to a donor system at your friend's or neighbor's place and see if it shows up on their BIOS. Would help if they have a similar platform to yours. Chances are that the drive might be incompatible with your motherboard or your drive is faulty out of the box(requiring an RMA).
I am concerned this could be the case, however, the SSD does appear in the bios, (in the SETTINGS->IO Ports->NVMe Configuration) and also when I boot up with windows on the USB, I can see the drive properly initialised in file explorer and disk management, so I'm thinking it might be ok. As far as I can tell the only issue with it is that it doesn't lend to a Windows install and that it doesn't show up in UEFI bios despite being a GPT formatted drive which should be compatible.

For some reason I can't add images via imgur links :/

 

[ubuysa]

OK. That Crucial NVME is a Gen 4 drive and, according to your motherboard manual, the M2A_CPU port, with non-G 5000 series CPUs, supports gen 4 NVMe drives. With 5000 G series CPUs only gen 3 NVMe drives are supported by M2A_CPU. The other M.2 port (M2B_SB) only supports gen 3 NVMe drives. That gen 4 drive is downward compatible with gen 3 of course (but only at gen 3 speeds in a gen 3 port) so you may need to change the gen type for the appropriate M.2 port in the BIOS to either gen 4 or gen 3 accordingly (experiment). By default they are probably set to Auto. I had this problem on a Prime Z790-A motherboard recently.