- Oct 3, 2018
- 2
- 0
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Hello Tom's Hardware community,
Although this issue has been answered for similar situations, I have been unable to find information regarding my own version of this problem. My computer is one I built myself. It has an Asrock Fatal1ty B450 Gaming K4 motherboard and a Ryzen 5 1600X. There are 16GB of RAM running at 3200MHz. The graphics card is an XFX RX580 8GB card and the main storage device is a 128GB Corsair Force MP500 NVME M.2 SSD. The OS is Windows 10 Pro x64 version 1809. If you need any further information, please let me know.
The problem I am facing is that Windows notifies me that there was a USB device that was not recognized repeatedly. This started randomly in the middle of playing a round of Rainbow Six Seige with a friend. I started hearing Windows notification sounds over-and-over, and the game would lag very briefly every time this happened. I am concerned that the issue lies with the motherboard itself, although I hope it is related to Windows and a future update will fix this.
I have tried a multitude of troubleshooting steps. First, I disconnected the USB devices I had connected to the computer one-by-one to see if any specific device was the issue. I restarted the computer every time for assurance. When this failed to solve the issue, I disconnected USB headers one-by-one following the same process. Eventually what I found was that even with no USB devices or headers connected, Windows would still inform me that a USB device was not recognized.
Next I decided to look through device manager. I found a device that said "unknown USB device (device descriptor request failed)" under the Universal Serial Bus controllers section when I enabled the "show hidden devices" option. Device manager frequently refreshed while I was using it. The unknown device in question is supposedly in "Port_#0006. Hub_#0001". It shows with a code 45 status (not plugged in). It has a VID of 0000 and a PID of 0002. Upon suggestion of various forums, I attempted uninstalling the USB root hubs and the unknown device and restarting the computer to no avail.
Since I changed a lot of BIOS settings throughout my month with this motherboard, and was running into other issues anyways, I decided to reflash the BIOS. Unfortunately this did not fix the problem. Upon further investigation, I learned that among other issues, failing CMOS batteries could cause driver issues and slow startups, and I was experiencing both. I swapped the CMOS battery with another CR2032 I had around, but his also did not fix the issue. Finally, I decided to do a clean install of Windows, figuring it may have something to do with the Windows October update. I had updated from 1803 to 1809 a couple weeks before this all happened. Perhaps unsurprisingly, this did not fix the issue either.
As such, I am writing here today to get a few expert opinions on the matter. Is there anything else you all can think of that I can try? Also, is it relatively likely that I have a failing motherboard on my hands? I apologize for the lengthy post, but I wanted to make sure I got all the information I could to readers up front. Thanks in advance to anyone who reads this all the way through and offers a suggestion! 😀
-Ryan
Although this issue has been answered for similar situations, I have been unable to find information regarding my own version of this problem. My computer is one I built myself. It has an Asrock Fatal1ty B450 Gaming K4 motherboard and a Ryzen 5 1600X. There are 16GB of RAM running at 3200MHz. The graphics card is an XFX RX580 8GB card and the main storage device is a 128GB Corsair Force MP500 NVME M.2 SSD. The OS is Windows 10 Pro x64 version 1809. If you need any further information, please let me know.
The problem I am facing is that Windows notifies me that there was a USB device that was not recognized repeatedly. This started randomly in the middle of playing a round of Rainbow Six Seige with a friend. I started hearing Windows notification sounds over-and-over, and the game would lag very briefly every time this happened. I am concerned that the issue lies with the motherboard itself, although I hope it is related to Windows and a future update will fix this.
I have tried a multitude of troubleshooting steps. First, I disconnected the USB devices I had connected to the computer one-by-one to see if any specific device was the issue. I restarted the computer every time for assurance. When this failed to solve the issue, I disconnected USB headers one-by-one following the same process. Eventually what I found was that even with no USB devices or headers connected, Windows would still inform me that a USB device was not recognized.
Next I decided to look through device manager. I found a device that said "unknown USB device (device descriptor request failed)" under the Universal Serial Bus controllers section when I enabled the "show hidden devices" option. Device manager frequently refreshed while I was using it. The unknown device in question is supposedly in "Port_#0006. Hub_#0001". It shows with a code 45 status (not plugged in). It has a VID of 0000 and a PID of 0002. Upon suggestion of various forums, I attempted uninstalling the USB root hubs and the unknown device and restarting the computer to no avail.
Since I changed a lot of BIOS settings throughout my month with this motherboard, and was running into other issues anyways, I decided to reflash the BIOS. Unfortunately this did not fix the problem. Upon further investigation, I learned that among other issues, failing CMOS batteries could cause driver issues and slow startups, and I was experiencing both. I swapped the CMOS battery with another CR2032 I had around, but his also did not fix the issue. Finally, I decided to do a clean install of Windows, figuring it may have something to do with the Windows October update. I had updated from 1803 to 1809 a couple weeks before this all happened. Perhaps unsurprisingly, this did not fix the issue either.
As such, I am writing here today to get a few expert opinions on the matter. Is there anything else you all can think of that I can try? Also, is it relatively likely that I have a failing motherboard on my hands? I apologize for the lengthy post, but I wanted to make sure I got all the information I could to readers up front. Thanks in advance to anyone who reads this all the way through and offers a suggestion! 😀
-Ryan
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