[SOLVED] Windows will not recognize my keyboard or mouse ?

[traceys123]

Windows will not recognize my keyboard or mouse if I reboot and get into where I can run a systems check the keyboard works and system finds no errors and when I reboot I have no keyboard and no mouse so I'm just stuck at the login display and cannot do anything.

 

[Colif]

are they wired?

SO it works on a normal startup but not a restart?

Which version of windows?

 

[traceys123]

are they wired?

SO it works on a normal startup but not a restart?

Which version of windows?

The keyboard is wired i've tried both a wired and wireless mouse. It performs the same on start or restart. I have Windows 10. This time When I started the computer it let me go to safe mode with internet. The keyboard is working and a wired mouse is working. But idk if they wil work out of safe mode, since they haven't been.

 

[Paperdoc]

MAYBE there is a problem with the drivers for these two devices. Try this sequence to remove and replace the drivers.

1. SAFE BOOT into Windows where you can get things working. In the bottom left search window type Device Manager and go there.
2. Expand the Keyboards item and find your keyboard. If there are several and you do not know which, do this for all. RIGHT-click on each and Uninstall the device.
3. When those are done, go to Mice and Other Pointing Devices and do the same.
4. Back out of Device Manager.
5. UNPLUG BOTH the keyboard and mouse.
6. Reboot your machine. It will tell you of errors - no keyboard and no mouse. Let it finish rebooting, then hold in the case front power button for several seconds to force it to shut down.
7. Plug in the keyboard only and boot up. You should see a little window telling you a new device has been found and its driver is being installed. When the entire boot is finished try the keyboard - it should be working now. Shut down.
8. Same thing again: plug in the MOUSE, too, then boot up. Again it should find the mouse and load its driver. Check whether it works. If it does, you have fixed the problems.

 

[traceys123]

Ok, YAY, that worked! I had tried all of that before, except, plugging them in one at a time. Thank you for your time and info, I really appreciate it.

 

[Paperdoc]

You're welcome. Glad to hear it worked!