Question Wireless internet grinds to a halt after a few minutes

Sinpls

Reputable
Aug 29, 2016
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I have been experiencing this issue for the past couple months now. I have the following setup:
-Ziggo ISP in the Netherlands, which is a 500/50 Mbps connection.
-ISP modem/router connected through ethernet with another ISP provided router set up as access point in the floor above. 2 wired connections from the access point to computers.

The wired internet has been functioning perfectely with no issues, but the wireless internet does have an issue where the internet will simply stop working until I turn the wifi in my phones/tablets off and on again. The signal strength is excellent throughout the entire house. Speedtests also give excellent results.
I have already tried the following:
  • Only used the wireless signal of the ISP modem/router at ground floor, disabling the other
  • Only used the wireless signal of the ISP access point at the first floor, disabling the other
  • Changed the channel various times between 1,6,11 depending on neighbourhood channel saturation
  • Changed the bandwidth to 20, 40 and 20/40 mhz
  • Only used the 2.4ghz connection since I don't have line of sight of the routers
  • Tested the devices while having line of sight
  • Increased the DHCP lease time to 24 hours
  • Turned off the modem firewall
  • Changed the DNS settings on several devices to google instead of the default from the ISP
  • Set fixed IP adresses for devices and the access point
  • Changed the 802.11bgn between various options
I don't know what else there is to do or what my issue even is exactly. So hopefully the tom's hardward forum can help me figure this out
 

Ralston18

Titan
Moderator
My first thought is an IP address conflict.

Go to each device and note its' static or DHCP IP address.

On a wired computer and on a wireless computer run "ipconfig /all" (without quotes) via the Command Prompt and post the results.

Also run and post the results of "arp -a".

Look at the ISP provided modem/router and your router and access point - post the applicable make and model information.

Access the router's admin pages - there is likely some listing of connected devices - ensure that you recognize all of the devices by name or MAC. No missing devices or "extra" devices.

Make yourself a simple network diagram showing devices, connectivity, IP addresses and MAC's.

Just to help with being able to see the "big picture".

(Note: you do not need to have line of sight for/to use 5 Ghz. But do not start making any frequency or channel changes.)
 

Sinpls

Reputable
Aug 29, 2016
5
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4,510
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Alright, I don't see any missing or external IP adresses in the connected devices list.
As for the model itself I can't find much more than 'Ziggo Connect Box' by Compal and 'Ziggo Wifibooster'. The admin page for the access point is completely shielded and I can only change wifi related settings.

Computer connected by Ethernet:

Windows IP Configuration

Host Name . . . . . . . . . . . . : DESKTOP-OG0F9CE
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Ethernet 2:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : ExpressVPN TAP Adapter
Physical Address. . . . . . . . . : 00-FF-94-F6-96-0F
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Ethernet adapter Ethernet:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Intel(R) Ethernet Connection (2) I219-V
Physical Address. . . . . . . . . : 30-9C-23-48-1E-A4
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2001:1c05:2c09:2000:4891:d6cc:b42d:c34d(Preferred)
IPv6 Address. . . . . . . . . . . : 2001:1c05:2c09:2000:b9f9:1ecb:96c4:ada(Preferred)
Lease Obtained. . . . . . . . . . : Wednesday, 4 November 2020 11:21:05
Lease Expires . . . . . . . . . . : Thursday, 5 November 2020 03:21:04
Temporary IPv6 Address. . . . . . : 2001:1c05:2c09:2000:81f3:15cf:481d:9ef4(Preferred)
Link-local IPv6 Address . . . . . : fe80::4891:d6cc:b42d:c34d%5(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.178.28(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Saturday, 31 October 2020 23:58:51
Lease Expires . . . . . . . . . . : Thursday, 5 November 2020 11:20:39
Default Gateway . . . . . . . . . : fe80::4ad3:43ff:fed0:e488%5
192.168.178.1
DHCP Server . . . . . . . . . . . : 192.168.178.1
DHCPv6 IAID . . . . . . . . . . . : 103848995
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-26-02-8D-66-30-9C-23-48-1E-A4
DNS Servers . . . . . . . . . . . : 2001:b88:1002::10
2001:b88:1202::10
2001:730:3e42:1000::53
84.116.46.22
84.116.46.23
2001:730:3e42:1000::53
2001:b88:1202::10
2001:b88:1002::10
NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Bluetooth Network Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Bluetooth Device (Personal Area Network)
Physical Address. . . . . . . . . : 00-1A-7D-DA-71-10
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

arp -a
Interface: 192.168.178.28 --- 0x5
Internet Address Physical Address Type
192.168.178.1 48-d3-43-d0-e4-88 dynamic
192.168.178.11 94-8f-cf-8b-3a-13 dynamic
192.168.178.21 48-6d-bb-a1-80-59 dynamic
192.168.178.24 30-9c-23-84-c9-fc dynamic
192.168.178.42 38-22-e2-13-ff-cb dynamic
192.168.178.49 70-4f-57-da-76-5c dynamic
192.168.178.255 ff-ff-ff-ff-ff-ff static
224.0.0.2 01-00-5e-00-00-02 static
224.0.0.22 01-00-5e-00-00-16 static
224.0.0.251 01-00-5e-00-00-fb static
224.0.0.252 01-00-5e-00-00-fc static
239.192.152.143 01-00-5e-40-98-8f static
239.255.255.250 01-00-5e-7f-ff-fa static
255.255.255.255 ff-ff-ff-ff-ff-ff static

Wireless computer:

Windows IP Configuration

Host Name . . . . . . . . . . . . : DESKTOP-O0L7KAA
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Peer-Peer
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Ethernet 3:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : ExpressVPN TAP Adapter
Physical Address. . . . . . . . . : 00-FF-7E-0A-AE-64
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Local Area Connection* 1:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft Wi-Fi Direct Virtual Adapter
Physical Address. . . . . . . . . : BA-31-B5-90-8C-1E
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Local Area Connection* 3:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft Wi-Fi Direct Virtual Adapter #2
Physical Address. . . . . . . . . : BA-31-B5-90-89-1E
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter WiFi:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Marvell AVASTAR Wireless-AC Network Controller
Physical Address. . . . . . . . . : B8-31-B5-90-8D-1F
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IPv4 Address. . . . . . . . . . . : 192.168.178.31(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Wednesday, 4 November 2020 11:31:06
Lease Expires . . . . . . . . . . : Thursday, 5 November 2020 11:31:06
Default Gateway . . . . . . . . . : 192.168.178.1
DHCP Server . . . . . . . . . . . : 192.168.178.1
DNS Servers . . . . . . . . . . . : 84.116.46.22
84.116.46.23
NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Bluetooth Network Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Bluetooth Device (Personal Area Network)
Physical Address. . . . . . . . . : B8-31-B5-90-8D-20
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

arp -a

Interface: 192.168.178.31 --- 0xf
Internet Address Physical Address Type
192.168.178.1 48-d3-43-d0-e4-88 dynamic
192.168.178.11 94-8f-cf-8b-3a-13 dynamic
192.168.178.28 30-9c-23-48-1e-a4 dynamic
192.168.178.42 38-22-e2-13-ff-cb dynamic
192.168.178.49 70-4f-57-da-76-5c dynamic
224.0.0.22 01-00-5e-00-00-16 static
224.0.0.251 01-00-5e-00-00-fb static
224.0.0.252 01-00-5e-00-00-fc static
239.255.255.250 01-00-5e-7f-ff-fa static
255.255.255.255 ff-ff-ff-ff-ff-ff static
 

Sinpls

Reputable
Aug 29, 2016
5
0
4,510
0
I appear to have found the solution, as it was a really dumb oversight.

I had the DHCP settings configured to a pool starting at 192.168.178.10 up to 192.16.178.255, while setting the maximum amount of devices still to 255 instead of 245 which may have caused the issue. Thanks for the help though!
 

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