Review X-Chair X3 ATR Mgmt Chair Review: Heat, Massage and Customized Comfort

Friesiansam

Honorable
Feb 9, 2015
62
20
10,545
2
Only 5 years warranty on the moving parts seams very mean at this level. Shows a lack of confidence in durability compared to Herman Miller and their 12 year warranty on everything, including the gas-lift. I've had an HM Aeron for 2 ½ years and it is the only chair I have ever owned that never, ever sags on it's gas-lift.
 
Mar 30, 2021
2
0
10
0
As someone who bought an x3, these are really comfortable chairs, hefty, with good base materials.

However my chair came with crooked upholstery, some scratches and a deep gouge on the aluminum base, and started creaking badly after about 10 days. The only remedy for the chair creak is apparently a full replacement of the chair. I'm taking a refund, especially given the short warranty pointed out by others.

Also note that I left a review on the x-chair website, very much like this one, and they decided not to publish it despite publishing more recent reviews. Based on this, I think x-chair is cherry picking the feedback published on their website.
 
It has been my experience that all gaming chairs are garbage. I shop for my chairs at Staples

If it has the word gaming in it I am not interested in the least and I don’t care how expensive it is
 
Mar 30, 2021
2
0
10
0
As someone who bought an x3, these are really comfortable chairs, hefty, with good base materials.

However my chair came with crooked upholstery, some scratches and a deep gouge on the aluminum base, and started creaking badly after about 10 days. The only remedy for the chair creak is apparently a full replacement of the chair. I'm taking a refund, especially given the short warranty pointed out by others.

Also note that I left a review on the x-chair website, very much like this one, and they decided not to publish it despite publishing more recent reviews. Based on this, I think x-chair is cherry picking the feedback published on their website.
Ok, so the refund process for this chair is something else, and would not recommend. It took them over a week to put the return kit in the mail, which was missing packaging for the headrest and arms due to a return kit "improvement." Now they've had the chair for a week, haven't initiated the refund, and won't respond to my emails.
 

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