Archived from groups: microsoft.public.windowsxp.print_fax (
More info?)
Thank God!
"Russ Valentine [MVP-Outlook]" <russval@mvps.org> wrote in message
news:ONnuN3hEFHA.2300@TK2MSFTNGP15.phx.gbl...
> Indeed I don't understand what you posted. I tried my best, but it really
> was a disjointed, incomplete set of symptoms. Perhaps I am just an idiot.
> I'm certain there is someone else who can make sense of it all and they
> will be along to help you.
>
> I never understand the need to resort to personal insults in these
> newsgroups the way you have. I shall studiously avoid any posts you make
> in the future.
> --
> Russ Valentine
> [MVP-Outlook]
> "Glow" <glowinggibbon@hotmail.com> wrote in message
> news:420fcad8@duster.adelaide.on.net...
>> Norton causes the Fax monitor to fail to open, how is that anything
>> related to a fax driver missing?
>>
>> I told you what's happening, if you don't understand then it just goes to
>> show that you truly are a complete twit doesn't it.
>>
>> LOL I never stated it has worked just once, I actually stated the
>> opposite but if you had actually read the posts you would have realised
>> that, similarly with you demanding that I tell you which firewalls are
>> used on each, 3 TIMES I gave you that info.
>>
>> fix it your god damn selves you don't have the decency to show any
>> manners at all, you don't even have the decency to show someone the
>> courtesy of reading their posts.
>>
>> "Russ Valentine [MVP-Outlook]" <russval@mvps.org> wrote in message
>> news:eXcTldfEFHA.392@TK2MSFTNGP14.phx.gbl...
>>> Of course I read your posts. At no point did you provide a clear
>>> description of the problem and the steps that lead up to it. You simply
>>> described it as a "simular" problem to the ones posted earlier in the
>>> thread. The most common reason we've seen the fax service suddenly stop
>>> working is conflicts with Norton Internet Security and many other Norton
>>> products. The second most common is incompatibility with many modems.
>>> That the service worked once in no way eliminates modem conflicts.
>>>
>>> Now you tell us you've solved the problem yourself but haven't the
>>> courtesy to post what the solution was. I think we know who's time was
>>> wasted here.
>>> --
>>> Russ Valentine
>>> [MVP-Outlook]
>>> "Glow" <glowinggibbon@hotmail.com> wrote in message
>>> news:420f836c@duster.adelaide.on.net...
>>>> Troubleshoot the problem? Russ your not troubleshooting anything your
>>>> fiddle farting around doing nothing but wasting my time, trying to
>>>> blame anything from third party software to hardware when it is an
>>>> obvious software issue which BTW I have already fixed, without your
>>>> help.
>>>>
>>>> Next time I suggest Russ before you respond to peoples post's asking
>>>> questions which they have already answered, and questioning hardware
>>>> compatibility of a user who has been successfully utilising a service
>>>> for a prolonged period of time, that YOU ACTUALLY READ THE POST YOU ARE
>>>> RESPONDING TO, rather than wasting their time by asking questions which
>>>> have already been answered and making yourself look like nothing other
>>>> than a complete TWIT!
>>>>
>>>> "Russ Valentine [MVP-Outlook]" <russval@mvps.org> wrote in message
>>>> news:u%23dUSedEFHA.3780@TK2MSFTNGP09.phx.gbl...
>>>>> Of course you don't have to provide me anything.
>>>>> I only told you what you would need to provide if you wanted someone
>>>>> to help you. You have provided none of the information that would
>>>>> permit troubleshooting the problem.
>>>>> --
>>>>> Russ Valentine
>>>>> [MVP-Outlook]
>>>>> "Glow" <glowinggibbon@hotmail.com> wrote in message
>>>>> news:420f5b6d@duster.adelaide.on.net...
>>>>>>I had been using the Modem with Fax on Machine one for 18 mths I had
>>>>>>been using the modem with Fax on machine 2 for 3 weeks, I don't HAVE
>>>>>>to provide you anything.
>>>>>>
>>>>>> easy repro the problem. I click on Fax console, and it takes forever
>>>>>> to load and then fails, telling me that the FAX DRIVER IS MISSING! on
>>>>>> BOTH machines
>>>>>> "Russ Valentine [MVP-Outlook]" <russval@mvps.org> wrote in message
>>>>>> news:e6YSG%23cEFHA.1012@TK2MSFTNGP14.phx.gbl...
>>>>>>> Provide clear steps to repro the problem. Include whether this modem
>>>>>>> ever worked correctly with fax on this machine. Include Event Viewer
>>>>>>> and exact error messages.
>>>>>>> --
>>>>>>> Russ Valentine
>>>>>>> [MVP-Outlook]
>>>>>>> "Glow" <glowinggibbon@hotmail.com> wrote in message
>>>>>>> news:420f4aed@duster.adelaide.on.net...
>>>>>>>> because the modem works fine on other PC's and have problems wether
>>>>>>>> this modem or others connected or not.
>>>>>>>> "Russ Valentine [MVP-Outlook]" <russval@mvps.org> wrote in message
>>>>>>>> news:%23JeW9sREFHA.3992@tk2msftngp13.phx.gbl...
>>>>>>>>> And the reason you know that is...?
>>>>>>>>> --
>>>>>>>>> Russ Valentine
>>>>>>>>> [MVP-Outlook]
>>>>>>>>> "Glow" <glowinggibbon@hotmail.com> wrote in message
>>>>>>>>> news:420e1d8e@duster.adelaide.on.net...
>>>>>>>>>> using latest drivers, it isn't a problem with the modem.
>>>>>>>>>> "Russ Valentine [MVP-Outlook]" <russval@mvps.org> wrote in
>>>>>>>>>> message news:uUDC7GPEFHA.3972@TK2MSFTNGP15.phx.gbl...
>>>>>>>>>>> Is your modem on the Windows XP HCL list and using the latest
>>>>>>>>>>> drivers?
>>>>>>>>>>> --
>>>>>>>>>>> Russ Valentine
>>>>>>>>>>> [MVP-Outlook]
>>>>>>>>>>> "Glow" <glowinggibbon@hotmail.com> wrote in message
>>>>>>>>>>> news:420d7d4b@duster.adelaide.on.net...
>>>>>>>>>>>> the first PC, it had been installed before installion of SP2 it
>>>>>>>>>>>> had regularly worked well before the installation, had earlier
>>>>>>>>>>>> much earlier dealt with the problem with Norton, the problems
>>>>>>>>>>>> started shortly after SP2 installed with niggly problems and
>>>>>>>>>>>> then the driver missing put an end to any possibility of using
>>>>>>>>>>>> it.
>>>>>>>>>>>>
>>>>>>>>>>>> Second PC installed after SP2 (the PC was received with SP2
>>>>>>>>>>>> already installed.) had problems installing fax, but eventually
>>>>>>>>>>>> managed too, worked for just over 3 weeks, then yesterday when
>>>>>>>>>>>> a fax failed to be received for the second time I went to check
>>>>>>>>>>>> why, opened the Fax console and started coming up with the same
>>>>>>>>>>>> driver error as initial PC, even after restarting still the
>>>>>>>>>>>> same, I don't want to try to uninstall again in case same thing
>>>>>>>>>>>> happens as with the other
>>>>>>>>>>>>
>>>>>>>>>>>> "Russ Valentine [MVP-Outlook]" <russval@mvps.org> wrote in
>>>>>>>>>>>> message news:e4KmdoKEFHA.2876@TK2MSFTNGP12.phx.gbl...
>>>>>>>>>>>>> Norton products routinely disable Windows XP Fax.
>>>>>>>>>>>>> --
>>>>>>>>>>>>> Russ Valentine
>>>>>>>>>>>>> [MVP-Outlook]
>>>>>>>>>>>>> "Glow" <glowinggibbon@hotmail.com> wrote in message
>>>>>>>>>>>>> news:420d4703@duster.adelaide.on.net...
>>>>>>>>>>>>>> Ok well I have simular happening (problems with fax console
>>>>>>>>>>>>>> earlier but this is the current situation closing down and
>>>>>>>>>>>>>> restarting fax or reinstalling had always fixed before), it
>>>>>>>>>>>>>> has occurred on 2 PC's one is a pent 4 2.4 GHz 256k ram
>>>>>>>>>>>>>> running office xp, on XP SP2, using Norton internet security,
>>>>>>>>>>>>>> the error is when I try to open fax console it tells me the
>>>>>>>>>>>>>> fax printer driver is missing, I tried uninstalling and
>>>>>>>>>>>>>> reinstalling the only problem was on this PC it wouldn't
>>>>>>>>>>>>>> uninstall, the fax printer has been listed as deleting for a
>>>>>>>>>>>>>> few weeks
>>>>>>>>>>>>>> I use a sprint panther 56k dialup modem, installed as a
>>>>>>>>>>>>>> standard 56k modem plug and play.
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> The other PC is pretty much the same except has 512k ram
>>>>>>>>>>>>>> using office 2003, trend AV/firewall they are both networked,
>>>>>>>>>>>>>> I just hooked the modem to the other PC when the fax did the
>>>>>>>>>>>>>> dandy I have not even dared to try to uninstall it on this PC
>>>>>>>>>>>>>> until I find a fix for this problem. I have got my printer
>>>>>>>>>>>>>> set to auto answer any fax calls now until it is resolved
>>>>>>>>>>>>>> although I prefer to be able to save or email my faxes from
>>>>>>>>>>>>>> the fax console as it is much quicker than scanning.
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> "Russ Valentine [MVP-Outlook]" <russval@mvps.org> wrote in
>>>>>>>>>>>>>> message news:O93rZTkBFHA.3596@TK2MSFTNGP12.phx.gbl...
>>>>>>>>>>>>>>> Could you each list more clearly the sequence of events
>>>>>>>>>>>>>>> here?
>>>>>>>>>>>>>>> Include whether fax was installed before or after SP2. If
>>>>>>>>>>>>>>> before, did it work consistently before SP2? What firewalls
>>>>>>>>>>>>>>> are in place? Did the installation of SP2 start the problem?
>>>>>>>>>>>>>>> --
>>>>>>>>>>>>>>> Russ Valentine
>>>>>>>>>>>>>>> [MVP-Outlook]
>>>>>>>>>>>>>>> "Catlady312" <Catlady312@discussions.microsoft.com> wrote in
>>>>>>>>>>>>>>> message
>>>>>>>>>>>>>>> news:1532BA8C-B3F6-4359-8C0A-40FE17DC6B40@microsoft.com...
>>>>>>>>>>>>>>>> Same problem here. I have uninstalled and re-installed fax
>>>>>>>>>>>>>>>> service and it
>>>>>>>>>>>>>>>> didn't do any good. I also have SP2 on XP, Word, and
>>>>>>>>>>>>>>>> Ad-aware.
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> I sure wish someone would figure out what is causing this
>>>>>>>>>>>>>>>> problem.
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> "Dennis J. Molamphy" wrote:
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> I have the same problem. The fax service just goes away
>>>>>>>>>>>>>>>>> mysteriously
>>>>>>>>>>>>>>>>> sometimes. The only fix I can find is to uninstall and
>>>>>>>>>>>>>>>>> reinstall fax
>>>>>>>>>>>>>>>>> services from the windows components which is a major
>>>>>>>>>>>>>>>>> pain. When I
>>>>>>>>>>>>>>>>> reinstall it works fine for a while and then within a few
>>>>>>>>>>>>>>>>> days, I start
>>>>>>>>>>>>>>>>> getting error messages when I try to fax or access the fax
>>>>>>>>>>>>>>>>> console, like
>>>>>>>>>>>>>>>>> "all fax printers are inaccessable." I have SP2 on XP and
>>>>>>>>>>>>>>>>> using MS Word. I
>>>>>>>>>>>>>>>>> also am running Ad-aware and Spybot and wonder if one of
>>>>>>>>>>>>>>>>> those applications
>>>>>>>>>>>>>>>>> may be some how causing the problem.
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> Laurie
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> "tyreburner" <tyreburner@discussions.microsoft.com> wrote
>>>>>>>>>>>>>>>>> in message
>>>>>>>>>>>>>>>>> news:98D2B568-93D0-4656-B46D-12E12A770B5F@microsoft.com...
>>>>>>>>>>>>>>>>> > Windows XP SP2 and office 2000.
>>>>>>>>>>>>>>>>> > When using the send fax wizard (i.e select fax as
>>>>>>>>>>>>>>>>> > peripheral to print to)
>>>>>>>>>>>>>>>>> > the send fax wizard screen appears. If I click on the
>>>>>>>>>>>>>>>>> > next button there is
>>>>>>>>>>>>>>>>> > a
>>>>>>>>>>>>>>>>> > long time delay and get error message that fax server
>>>>>>>>>>>>>>>>> > could not retrieve
>>>>>>>>>>>>>>>>> > information. Fax is installed correctly, modem installed
>>>>>>>>>>>>>>>>> > correctly,
>>>>>>>>>>>>>>>>> > appears
>>>>>>>>>>>>>>>>> > to be a communication issue between the send fax wizard
>>>>>>>>>>>>>>>>> > and the address
>>>>>>>>>>>>>>>>> > book
>>>>>>>>>>>>>>>>> > which should load on the next screen. Have several pc's
>>>>>>>>>>>>>>>>> > suffering from
>>>>>>>>>>>>>>>>> > this
>>>>>>>>>>>>>>>>> > issue. One pc has this issue permanently, others have
>>>>>>>>>>>>>>>>> > suffer
>>>>>>>>>>>>>>>>> > intermittently.
>>>>>>>>>>>>>>>>> > All systems worked with fax flawlessly until around time
>>>>>>>>>>>>>>>>> > SP2 was
>>>>>>>>>>>>>>>>> > available.
>>>>>>>>>>>>>>>>> > Not sure if issue arisen through sp2 installation or if
>>>>>>>>>>>>>>>>> > prior to SP2
>>>>>>>>>>>>>>>>> > through
>>>>>>>>>>>>>>>>> > automatic update.
>>>>>>>>>>>>>>>>> >
>>>>>>>>>>>>>>>>> > Has anyone a solution for this issue?
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>
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S5Qd.27$Le5.12@bignews4.bellsouth.net...
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