About a week ago, I was playing Elder Scrolls Online when my computer started stuttering and ended up shutting down. When I booted up the computer again, I popped into the BIOS and it said the CPU temp was 85C. I installed monitoring software and noticed my CPU temp was climbing up above 70C while idling in the BIOS, was sitting at well over 60C while idling after startup, and even climbed as high as 98C while playing ESO.
I looked into issues causing high temps like these and found that improperly applied thermal paste could be the issue. I do recall that when I installed the stock cooler (my CPU came with the Wraith Stealth), I installed it incorrectly, had to pull it off, and failed to re-apply thermal paste. Why my computer had been working fine for so long ( I built it near the end of May) after this initial mistake and only now started to act up, I have no idea.
Anyway, I bought some Arctic MX-4 thermal paste and reapplied it. My computer now idles (based on Ryzen Master) at around 45-55C. While gaming it can sometimes crawl up to 85C, but usually hangs around the 77-79C range.
This is all background to the meat of my question. I contacted AMD support with my issues and included screenshots of Ryzen Master idle (Temp at ~45C), while playing ESO (Temp at ~77C) and while playing ESO after a stress test where the temp got to 95C (Temp dropped to 85C after the stress test). Despite my temps generally staying in the green and occasionally going into the yellow, they said my temps were unsafe and that I should claim warranty on my CPU if I am still able.
My question is: do I need to replace my CPU? My temps have stabilized compared to what I was seeing before replacing the thermal paste, so I figured that was problem solved. Of course, the recommendation to replace the CPU is straight from AMD support, so that makes me pause. I could really use some advice because my knowledge of PCs does not extend beyond the basics of simply putting the parts together and making them functional.
My PC specs :
CPU: AMD Ryzen 5 3600
Motherboard: ASUS RoG Strix B450-F Gaming AM4 ATX
Ram: G.SKILL Ripjaws V Series 16GB (2 x 8GB)
SSD: Crucial 1TB MX500 2.5" Internal SATA SSD
HDD: Seagate Barracuda 2 TB 3.5" Internal Hard Drive - SATA
GPU: GIGABYTE Radeon RX 5700 XT GAMING OC 8G
PSU: EVGA SuperNOVA 650 G3, 80 Plus Gold 650W
Chassis: Phanteks Eclipse (PH-EC300PTG_BK)
OS: Win 10
I also had an old Samsung 120GB SSD (with Windows on it) and an old 1TB HDD that I kept from my old comp that I have re-purposed for my new comp, if that matters.
I looked into issues causing high temps like these and found that improperly applied thermal paste could be the issue. I do recall that when I installed the stock cooler (my CPU came with the Wraith Stealth), I installed it incorrectly, had to pull it off, and failed to re-apply thermal paste. Why my computer had been working fine for so long ( I built it near the end of May) after this initial mistake and only now started to act up, I have no idea.
Anyway, I bought some Arctic MX-4 thermal paste and reapplied it. My computer now idles (based on Ryzen Master) at around 45-55C. While gaming it can sometimes crawl up to 85C, but usually hangs around the 77-79C range.
This is all background to the meat of my question. I contacted AMD support with my issues and included screenshots of Ryzen Master idle (Temp at ~45C), while playing ESO (Temp at ~77C) and while playing ESO after a stress test where the temp got to 95C (Temp dropped to 85C after the stress test). Despite my temps generally staying in the green and occasionally going into the yellow, they said my temps were unsafe and that I should claim warranty on my CPU if I am still able.
My question is: do I need to replace my CPU? My temps have stabilized compared to what I was seeing before replacing the thermal paste, so I figured that was problem solved. Of course, the recommendation to replace the CPU is straight from AMD support, so that makes me pause. I could really use some advice because my knowledge of PCs does not extend beyond the basics of simply putting the parts together and making them functional.
My PC specs :
CPU: AMD Ryzen 5 3600
Motherboard: ASUS RoG Strix B450-F Gaming AM4 ATX
Ram: G.SKILL Ripjaws V Series 16GB (2 x 8GB)
SSD: Crucial 1TB MX500 2.5" Internal SATA SSD
HDD: Seagate Barracuda 2 TB 3.5" Internal Hard Drive - SATA
GPU: GIGABYTE Radeon RX 5700 XT GAMING OC 8G
PSU: EVGA SuperNOVA 650 G3, 80 Plus Gold 650W
Chassis: Phanteks Eclipse (PH-EC300PTG_BK)
OS: Win 10
I also had an old Samsung 120GB SSD (with Windows on it) and an old 1TB HDD that I kept from my old comp that I have re-purposed for my new comp, if that matters.