Your hard drive is operating outside of normal parameters and should be replaced

[csandreas1]

After running iobit Advanced system care and "Fix" some issues, i get annoying message at every startup as shown in the image.

I also run the dell diagnostic tool and i get the following error:

Replace Hard Drive
Your hard drive is operating outside of normal parameters and should be replaced. This system no longer carries a hardware warranty. To purchase a replacement drive, please visit Dell Spare Parts for a compatible replacement part.



I have contacted iobit support and they are saying that this problem has nothing to do with them, even though the problem occured right after i performed a system Clean & Optimize fix using their advanced system care tool.\

Note that my hard drive from seagate is less than 5 months old.

 

[SkyNetRising]

Can you post screenshot from HDtune health?

5 month old drive is still under warranty. If it has exceeded Relocated sector count SMART parameter threshold, you can RMA the drive.

 

[william p]

Do an external backup NOW! Anything less will be relying on the suspect HDD.

 

[csandreas1]

Can you post screenshot from HDtune health?

5 month old drive is still under warranty. If it has exceeded Relocated sector count SMART parameter threshold, you can RMA the drive.

everything is ok

 

[csandreas1]

i still insist, hard drive was fine until that iobit advanced system care scan and fix was performed

 

[SkyNetRising]

everything is ok

Can I see the screenshot?

 

[Paul NZ]

That program is crap. Uninstall it.

 

[RolandJS]

Exactly what steps did the IOBIT program report to you that it did? I'm wondering if any of the steps involved making any changes to the hard-drive's MFT, or Track Zero, etc. I'm not at familiar with Advanced System Care.

 

[csandreas1]

everything is ok

Can I see the screenshot?

 

[SkyNetRising]

Those parameters seem fine. Any more yellow/red entries in that list (bottom part)?

 

[csandreas1]

Those parameters seem fine. Any more yellow/red entries in that list (bottom part)?

everything looks okay, also performed an error scan and everything is green

 

[csandreas1]

That program is crap. Uninstall it.

i install it because it helped me at gaming to clear some ram

 

[csandreas1]

I have checked my other hard drive, where windows is not installed, with hdtune and it fails. below is the image could it be the problem? What should i do now? Hopefully windows is installed on the healthy drive

And with Hard disk sentinel:

 

[SkyNetRising]

The drive has failed. Relocated sector count (normalized value) is below threshlod. Not fixable.
Backup and replace.

 

[csandreas1]

The drive has failed. Relocated sector count (normalized value) is below threshlod. Not fixable.
Backup and replace.

should i do something from the windows or just unplug it?

 

[SkyNetRising]

After you have copied any recoverable data from failed drive, shutdown your system and unplug the drive.

 

[seagate_surfer]

Sorry to hear you're running into trouble. After backing up any data you can, it does sound like it's a fairly new drive, you may want to try running our free diagnostic software SeaTools. You can also look into warranty info by going to our Warranty Validation Tool.