ZipZoomFly and DOA Hitachi SATA drives

[Guest]

Archived from groups: alt.comp.hardware.pc-homebuilt (More info?)

"Albert Silverman" <tintintx@hotmail.com> wrote:

....

>Let's say that those of us stating these problems are telling the
>truth.

Linoge wrote:
"Look, I've been buying from ZipZoomFly for 3 years and I am willing
to go on record saying that I have never have a single problem with
them-on the contrary, best bang for the buck and free 2nd day
shipping (effectively 3-day counting the extra day they take to
process)... until this incident!"

According to Linoge, that includes over $100,000 worth of
trouble-free orders shipped 2nd Day air in the last year.

>How would we convince you?

What would convince me is a Usenet ID system. I really don't care
what you are like in personal life (I don't want to know), but I
would like to know what you are like on Usenet. The ID would not
have to be traceable to you, just your complete posting history.
That way I could tell if you run around bashing some company's
competitors.

>Your sophomoric belief in online ratings as a validator is sad,

Try claiming to have had good experiences with BUY.COM.





--
Writing the first dynamically timed systemwide macro recorder for
Windows XP. Please see (comp.windows.open-look). Coding help is
needed, using VC++ 7.

 

[Guest]

Archived from groups: alt.comp.hardware.pc-homebuilt (More info?)

John Doe wrote:
> "Albert Silverman" <tintintx@hotmail.com> wrote:
>
> ...
>
>
>>Let's say that those of us stating these problems are telling the
>>truth.
>
>
> Linoge wrote:
> "Look, I've been buying from ZipZoomFly for 3 years and I am willing
> to go on record saying that I have never have a single problem with
> them-on the contrary, best bang for the buck and free 2nd day
> shipping (effectively 3-day counting the extra day they take to
> process)... until this incident!"
>
> According to Linoge, that includes over $100,000 worth of
> trouble-free orders shipped 2nd Day air in the last year.
>
>
>>How would we convince you?
>
>
> What would convince me is a Usenet ID system. I really don't care
> what you are like in personal life (I don't want to know), but I
> would like to know what you are like on Usenet. The ID would not
> have to be traceable to you, just your complete posting history.
> That way I could tell if you run around bashing some company's
> competitors.
>
>
>>Your sophomoric belief in online ratings as a validator is sad,
>
>
> Try claiming to have had good experiences with BUY.COM.

I just bought a 128 meg flash card from them and everything went perfectly
fine, including the rebate.

 

[Jimbo]

Archived from groups: alt.comp.hardware.pc-homebuilt (More info?)

OK, I get it now Albert. I should ignore the opinions of 8,347
satisfied customers and my own personal experience and believe a UseNet
troll. Yes, that is a very mature and intelligent approach.

jimbo

Albert Silverman wrote:
> jimbo wrote:
> > Why don't I believe you????? Pure bull----!!!!! Another attempt to
> > disparage a fine company.
> >
> > I have no connection to ZipZoomFly except as a very satisfied
> customer.
> > I have seen similar attempts to disparage other companies. I
suspect
> > some competitor thinks this is a way to gain an edge on a company
> that
> > they are not able to compete with otherwise. A very despicable
> > practice.
> >
> > jimbo
>
> Jimbo,
>
> Let's say that those of us stating these problems are telling the
> truth. How would we convince you?
> Your sophomoric belief in online ratings as a validator is sad, but
you
> are free to play the happy fool until someone makes you regret it.
>
> In the meantime, ZipZoomFly hasn't yet even refunded me for the drive
I
> returned that wasn't dented. I'm sure that ZZF is making quite a
name
> for itself with the credit card companies.
>
> M

 

[Guest]

Archived from groups: alt.comp.hardware.pc-homebuilt (More info?)

No, you shouldn't ignore the positive experiences of other people. I am
sure ZipZoomFly moves a lot of product due to their cheap prices and
most of these products are in good/new condition. The problem with this
company starts when something goes wrong with the order.

First, they only have one telephone number (510) 739-1890 (no toll-free
number available). The average hold time to get through, if you don't
end up to an answering machine (never a callback so don't bother
leaving a message), is 20-30 minutes.

The sole "returns dept" person "Andy Hyunh" barely (and I mean barely)
speaks English and his emails are simply templates that he recycles.

The customer service lady(ies?) is(are?) extremely rude and likely to
quickly declare how "she's not going to spend all day on the phone" and
either hang up or transfer you to a "supervisor" (aka answering
machine).

Now Jimbo, by your own admission you never had a problem with
ZipZoomFly so you probably never had to call in, therefore you
wouldn't know what I am talking about. Good for you-I went 3 years
without a problem ordering from them. However, problems *will* happen
(as they do with *every* company) thus the concept of "customer
service". Not only ZipZoomFly doesn't offer any customer service, the
people there almost go out of their way to antagonize you when you talk
to them about a problem stating that "it wasn't their fault" before
they even hear you out (that is IF you ever get through).

I have no use for newsgroup battles or debates-I am simply posting this
as caveat emptor. Ordering from ZipZoomFly has become a
rolling-the-dice exercise. You can get pretty good prices and decent
fast delivery but pray the item is not DOA otherwise hope you have a
solid credit card company to get you your money back.

jimbo wrote:
> OK, I get it now Albert. I should ignore the opinions of 8,347
> satisfied customers and my own personal experience and believe a
UseNet
> troll. Yes, that is a very mature and intelligent approach.
>
> jimbo
>
> Albert Silverman wrote:
> > jimbo wrote:
> > > Why don't I believe you????? Pure bull----!!!!! Another attempt
to
> > > disparage a fine company.
> > >
> > > I have no connection to ZipZoomFly except as a very satisfied
> > customer.
> > > I have seen similar attempts to disparage other companies. I
> suspect
> > > some competitor thinks this is a way to gain an edge on a company
> > that
> > > they are not able to compete with otherwise. A very despicable
> > > practice.
> > >
> > > jimbo
> >
> > Jimbo,
> >
> > Let's say that those of us stating these problems are telling the
> > truth. How would we convince you?
> > Your sophomoric belief in online ratings as a validator is sad, but
> you
> > are free to play the happy fool until someone makes you regret it.
> >
> > In the meantime, ZipZoomFly hasn't yet even refunded me for the
drive
> I
> > returned that wasn't dented. I'm sure that ZZF is making quite a
> name
> > for itself with the credit card companies.
> >
> > M

 

[Guest]

Archived from groups: alt.comp.hardware.pc-homebuilt (More info?)

No, you shouldn't ignore the positive experiences of other people. I am

sure ZipZoomFly moves a lot of product due to their cheap prices and
most of these products are in good/new condition. The problem with this

company starts when something goes wrong with the order.


First, they only have one telephone number (510) 739-1890 (no toll-free

number available). The average hold time to get through, if you don't
end up to an answering machine (never a callback so don't bother
leaving a message), is 20-30 minutes.


The sole "returns dept" person "Andy Hyunh" barely (and I mean barely)
speaks English and his emails are simply templates that he recycles.


The customer service lady(ies?) is(are?) extremely rude and likely to
quickly declare how "she's not going to spend all day on the phone" and

either hang up or transfer you to a "supervisor" (aka answering
machine).


Now Jimbo, by your own admission you never had a problem with
ZipZoomFly so you probably never had to call in, therefore you
wouldn't know what I am talking about. Good for you-I went 3 years
without a problem ordering from them. However, problems *will* happen
(as they do with *every* company) thus the concept of "customer
service". Not only ZipZoomFly doesn't offer any customer service, the
people there almost go out of their way to antagonize you when you talk

to them about a problem stating that "it wasn't their fault" before
they even hear you out (that is IF you ever get through).


I have no use for newsgroup battles or debates-I am simply posting this

as caveat emptor. Ordering from ZipZoomFly has become a
rolling-the-dice exercise. You can get pretty good prices and decent
fast delivery but prey the item is not DOA otherwise hope you have a
solid credit card company to get you your money back.

 

[Jimbo]

Archived from groups: alt.comp.hardware.pc-homebuilt (More info?)

If what you say is true, (Which I don't believe) then ZipZoomFly's
customer satisfaction will go down. Not because of UseNet trolls like
you and Albert, but because of unsatisfied customers.

jimbo


Linoge wrote:
> No, you shouldn't ignore the positive experiences of other people. I
am
>
> sure ZipZoomFly moves a lot of product due to their cheap prices and
> most of these products are in good/new condition. The problem with
this
>
> company starts when something goes wrong with the order.
>
>
> First, they only have one telephone number (510) 739-1890 (no
toll-free
>
> number available). The average hold time to get through, if you don't
> end up to an answering machine (never a callback so don't bother
> leaving a message), is 20-30 minutes.
>
>
> The sole "returns dept" person "Andy Hyunh" barely (and I mean
barely)
> speaks English and his emails are simply templates that he recycles.
>
>
> The customer service lady(ies?) is(are?) extremely rude and likely to
> quickly declare how "she's not going to spend all day on the phone"
and
>
> either hang up or transfer you to a "supervisor" (aka answering
> machine).
>
>
> Now Jimbo, by your own admission you never had a problem with
> ZipZoomFly so you probably never had to call in, therefore you
> wouldn't know what I am talking about. Good for you-I went 3 years
> without a problem ordering from them. However, problems *will* happen
> (as they do with *every* company) thus the concept of "customer
> service". Not only ZipZoomFly doesn't offer any customer service, the
> people there almost go out of their way to antagonize you when you
talk
>
> to them about a problem stating that "it wasn't their fault" before
> they even hear you out (that is IF you ever get through).
>
>
> I have no use for newsgroup battles or debates-I am simply posting
this
>
> as caveat emptor. Ordering from ZipZoomFly has become a
> rolling-the-dice exercise. You can get pretty good prices and decent
> fast delivery but prey the item is not DOA otherwise hope you have a
> solid credit card company to get you your money back.

 

[Guest]

Archived from groups: alt.comp.hardware.pc-homebuilt (More info?)

On 18 Feb 2005 06:23:57 -0800, "jimbo" <jimbo62@spamex.com> wrote:

| OK, I get it now Albert. I should ignore the opinions of 8,347
| satisfied customers and my own personal experience and believe a UseNet
| troll. Yes, that is a very mature and intelligent approach.

I've never had any bad experiences with ZipZoomFly either, but I've
never had to return anything to them. Even with a high number of
satisfied customers including me, however, I'm not quite naive enough
to claim that ZZF is incapable of doing something wrong.

Larc



§§§ - Change planet to earth to reply by email - §§§

 

[Guest]

Archived from groups: alt.comp.hardware.pc-homebuilt (More info?)

I read the same complaints at Resellerratings.com
I have bought from them before. But never again with customer service
like they have.
I have rma'd parts to Newegg, and their customer service was
fantastic! Heck, you can get an instant rma from them online without
calling, or emailing them.
db
>> First, they only have one telephone number (510) 739-1890 (no
>toll-free
>> number available). The average hold time to get through, if you don't
>> end up to an answering machine (never a callback so don't bother
>> leaving a message), is 20-30 minutes.
>> The sole "returns dept" person "Andy Hyunh" barely (and I mean
>barely)
>> speaks English and his emails are simply templates that he recycles.
>> The customer service lady(ies?) is(are?) extremely rude and likely to
>> quickly declare how "she's not going to spend all day on the phone"
>and
>> either hang up or transfer you to a "supervisor" (aka answering
>> machine).
>>

 

[Guest]

Archived from groups: alt.comp.hardware.pc-homebuilt (More info?)

In article <1108594016.387255.109750@c13g2000cwb.googlegroups.com>,
"Linoge" <alinoge@hotmail.com> wrote:

> There's certainly something extremely fraudulent taking place at
> ZipZoomFly. We ordered 4 Hitachi hard drives from them and they were
> received timely. They were shrink-wrapped. When we opened them, they
> were in perfect physical condition but 2 of the 4 hard drives were not
> recognized by the OS and were making clicking noises when installed 9by
> professional installers who built over 500 PCs in our company). We
> called ZipZoomFly and got an RMA for refund (because we couldn't wait 2
> weeks for replacements that might or might not be functional judging by
> the 50% failure ratio of this shipment).
>
> The drives were packed with extreme care in ZipZoomFly's own
> double-foam casing and were then double-packed and shipped back to them
> via FedEx ground. Tracking records show they received them on February
> 11, 2005. On February 15, we receive an email from an "Andy Huynh" who
> apparently is the ONLY person in their returns dept. with pictures of
> two Hitachi drives with severe physical damage (one of them has a whole
> chunk of metal missing and the other looks like it was punctured with 6
> inch nails!!! Of course their "pictures" conveniently do not show the
> serial numbers of the damaged hard drives!
>
> After over 30 calls and wait of over 2 hours collectively holding on
> line on the only non-toll free phone number ZipZoomFly provides (paying
> long distance tolls during the wait), I spoke to a lady named "Holly"
> who was quite rude and stated that "they'd send the drives back to
> Hitachi and only if Hitachi agreed to replace them they would refund
> our money". I stated that this was ridiculous and that I packed the
> drives personally (and they were in perfect physical shape) and also
> ***HAVE PICTURES** (standard procedure at our company when returning
> items) of the hard drives being packed at which point "she wanted to
> see the pictures". When I informed her that the pictures would be sent
> directly to our credit card company and ONLY our credit card company,
> she told me that "she wasn't going to spend all day on the phone with
> me" and abruptly "forwarded me to a supervisor". Needless to say I got
> an answering machine. I left a message but the call was never returned.
>
> I also asked her if there was visible damage to the box so I could
> claim the FedEx insurance. "Holy" stated that had there been
> visible damage, they wouldn't have opened the box and they would
> notify us and FedEx.
>
> The clincher is that we've bought well over $100,000 worth of equipment
> from Google Gear/ZipZoomFly in the past year and even placed a new
> order (our last one of course) yesterday. Not only ZipZoomFly didn't
> care we were a very large customer, they basically took our money and
> sent us to hell!!!
>
> Fortunately our loss is only $168 - being a company it's a
> right-off so we won't go poor over this but I'd hate to be an
> unsuspecting consumer getting scammed this way. It's a shame to see
> this happening because they used to be a good company.
>
> So, BUYER BEWARE dealing with these people-I have a suspicion there's
> an inside scam running and someone is pocketing some money at
> ZipZoomFly.
>
>
> There's something very suspicious going on


As a $100k+ customer, you should have no problem getting the attention
of higher mgmt at zipzoomfly. Try using the toll-free sales number to
get through to them without going through the support desk, who as you
suspect may be blackholing your complaints. I found this info from
http://cnet.nytimes.com/4011-5_7-238986.html ...


General 
Company name: ZipZoomFly.com
Street address: 38929 Cherry St.
Newark,  CA   94560

Order, phone, fax, and e-mail  
Phone: 877-228-6958
Fax: 510-739-0500
Email: sales@zipzoomfly.com
Hours: 8:30am-5:30pm PST


You could also send snail-mail if necessary.

With email trails, pictures, and records of your calls, you should have
no difficulty proving to them that there is a problem. They have a huge
reputation to protect, so I'd be surprised if they didn't do some
restructuring.

HTH,
-SK

 

[Guest]

Archived from groups: alt.comp.hardware.pc-homebuilt (More info?)

Thank you for the info.


Steve Kives wrote:
> In article <1108594016.387255.109750@c13g2000cwb.googlegroups.com>,
> "Linoge" <alinoge@hotmail.com> wrote:
>
> > There's certainly something extremely fraudulent taking place at
> > ZipZoomFly. We ordered 4 Hitachi hard drives from them and they
were
> > received timely. They were shrink-wrapped. When we opened them,
they
> > were in perfect physical condition but 2 of the 4 hard drives were
not
> > recognized by the OS and were making clicking noises when installed
9by
> > professional installers who built over 500 PCs in our company). We
> > called ZipZoomFly and got an RMA for refund (because we couldn't
wait 2
> > weeks for replacements that might or might not be functional
judging by
> > the 50% failure ratio of this shipment).
> >
> > The drives were packed with extreme care in ZipZoomFly's own
> > double-foam casing and were then double-packed and shipped back to
them
> > via FedEx ground. Tracking records show they received them on
February
> > 11, 2005. On February 15, we receive an email from an "Andy Huynh"
who
> > apparently is the ONLY person in their returns dept. with pictures
of
> > two Hitachi drives with severe physical damage (one of them has a
whole
> > chunk of metal missing and the other looks like it was punctured
with 6
> > inch nails!!! Of course their "pictures" conveniently do not show
the
> > serial numbers of the damaged hard drives!
> >
> > After over 30 calls and wait of over 2 hours collectively holding
on
> > line on the only non-toll free phone number ZipZoomFly provides
(paying
> > long distance tolls during the wait), I spoke to a lady named
"Holly"
> > who was quite rude and stated that "they'd send the drives back to
> > Hitachi and only if Hitachi agreed to replace them they would
refund
> > our money". I stated that this was ridiculous and that I packed the
> > drives personally (and they were in perfect physical shape) and
also
> > ***HAVE PICTURES** (standard procedure at our company when
returning
> > items) of the hard drives being packed at which point "she wanted
to
> > see the pictures". When I informed her that the pictures would be
sent
> > directly to our credit card company and ONLY our credit card
company,
> > she told me that "she wasn't going to spend all day on the phone
with
> > me" and abruptly "forwarded me to a supervisor". Needless to say I
got
> > an answering machine. I left a message but the call was never
returned.
> >
> > I also asked her if there was visible damage to the box so I could
> > claim the FedEx insurance. "Holy" stated that had there been
> > visible damage, they wouldn't have opened the box and they would
> > notify us and FedEx.
> >
> > The clincher is that we've bought well over $100,000 worth of
equipment
> > from Google Gear/ZipZoomFly in the past year and even placed a new
> > order (our last one of course) yesterday. Not only ZipZoomFly
didn't
> > care we were a very large customer, they basically took our money
and
> > sent us to hell!!!
> >
> > Fortunately our loss is only $168 - being a company it's a
> > right-off so we won't go poor over this but I'd hate to be an
> > unsuspecting consumer getting scammed this way. It's a shame to see
> > this happening because they used to be a good company.
> >
> > So, BUYER BEWARE dealing with these people-I have a suspicion
there's
> > an inside scam running and someone is pocketing some money at
> > ZipZoomFly.
> >
> >
> > There's something very suspicious going on
>
>
> As a $100k+ customer, you should have no problem getting the
attention
> of higher mgmt at zipzoomfly. Try using the toll-free sales number
to
> get through to them without going through the support desk, who as
you
> suspect may be blackholing your complaints. I found this info from
> http://cnet.nytimes.com/4011-5_7-238986.html ...
>
>
> General
> Company name: ZipZoomFly.com
> Street address: 38929 Cherry St.
> Newark, CA 94560
>
> Order, phone, fax, and e-mail
> Phone: 877-228-6958
> Fax: 510-739-0500
> Email: sales@zipzoomfly.com
> Hours: 8:30am-5:30pm PST
>
>
> You could also send snail-mail if necessary.
>
> With email trails, pictures, and records of your calls, you should
have
> no difficulty proving to them that there is a problem. They have a
huge
> reputation to protect, so I'd be surprised if they didn't do some
> restructuring.
>
> HTH,
> -SK