ZipZoomFly and DOA Hitachi SATA drives

[Guest]

Archived from groups: alt.comp.hardware.pc-homebuilt,comp.sys.ibm.pc.hardware.storage (More info?)

Albert Silverman wrote:

> John Doe,
> Here are the facts. ZipZoomFly has gotten four returns in six weeks
> from four different customers. They all bought the same drive model,
> and returned them because the drives were dented and defective.
> ZipZoomFly told each of them that they damagted the drives and that
> they were responsible. The head of returns was the one who
> communicated this.
>
> Given the strange nature of the dents and the frequency of the returns,
> and the fact that all these customers protested violently at the
> suggestion that they caused these problems, this is a case of either
> horrible oversight at the ZipZoomFly returns department or one of
> dishonesty.
>
> On top of all this is the ethical question- what if it was one case
> only- mine? Zipzoomfly has the choice whether to listion to me tell
> them reapeatedly and consistently that I did not damage this item, that
> it arrived damaged, or they can ignore what I say and blame me. There
> are other steps in the delivery process where damage can occur, but ZZF
> is choosing to ignore that (r or not investigate it) and blame the
> customer.
>
> So from my angle, there's nothing that will return ZZF to the status if
> innocence here. No matter how many things they get right, the
> willingness to occasionally screw a customer is all that should matter.

Well let's see, if they see hundreds of returned drives and the only four
they get that are dented all come from you, what should they believe?

--
--John
Reply to jclarke at ae tee tee global dot net
(was jclarke at eye bee em dot net)

 

[Guest]

Archived from groups: alt.comp.hardware.pc-homebuilt (More info?)

Bob M <ram1220@vzavenue.net> wrote:
>jimbo wrote:

> My only problem with Newegg is that they censor the customer
>reviews and product ratings. I submitted a mixed review about an
>LCD monitor I recently purchased and Newegg would not post it. So I
>went to Resellerratings.com and tried to post a review about this
>practice at Newegg. Resellerratings would not post my review.
>Furthermore after I told them I would put this info on the
>newsgroups I read if the topic came up, I was threatened by
>Resellerratings with a lawsuit. I have saved all Emails and my
>reviews for proof if needed.

Well post them already.

Would be nice for you to at least explain their stated reasoning for
threatening you. Much easier would be to post their correspondence.

The only thing I can imagine is that they assumed the copyright for
your submission. But, as far as I know, all you have to do is
rewrite your opinion/experience.

Sharing your opinions and experiences is perfectly legal, at least
here in the United States.

> So in my opinion the reviews on Newegg and Resellerratings should
> be taken with a grain of salt. I still buy from Newegg because I
> feel they are the best. But I won't go near Resellerratings.com
> anymore.

Reviews from any commercial web site are suspect.

Again, there's no such thing as a faultless product or merchant.
You determine whether the positives matter more (to you) than the
negatives. In order to do that, you need to know the bad as well as
the good.

 

[Guest]

Archived from groups: alt.comp.hardware.pc-homebuilt,comp.sys.ibm.pc.hardware.storage (More info?)

"Albert Silverman" <tintintx@hotmail.com> wrote:

>John Doe,
>Here are the facts. ZipZoomFly has gotten four returns in six
>weeks from four different customers. They all bought the same
>drive model, and returned them because the drives were dented and
>defective. ZipZoomFly told each of them that they damagted the
>drives and that they were responsible. The head of returns was the
>one who communicated this.
>
>Given the strange nature of the dents and the frequency of the
>returns, and the fact that all these customers protested violently
>at the suggestion that they caused these problems, this is a case
>of either horrible oversight at the ZipZoomFly returns department
>or one of dishonesty.
>
>On top of all this is the ethical question- what if it was one case
>only- mine? Zipzoomfly has the choice whether to listion to me
>tell them reapeatedly and consistently that I did not damage this
>item, that it arrived damaged, or they can ignore what I say and
>blame me. There are other steps in the delivery process where
>damage can occur, but ZZF is choosing to ignore that (r or not
>investigate it) and blame the customer.
>
>So from my angle, there's nothing that will return ZZF to the
>status if innocence here. No matter how many things they get
>right, the willingness to occasionally screw a customer is all that
>should matter.

I think you are pretending that all customers are goodie two shoes.

You are asking everyone to believe your story. In fact, some
customers will lie. I tend to believe you except when you pretend to
know what other customers actually experience. You don't know. I
certainly understand how you must feel. However, the circumstance
you describe is a problem with online purchases. Since there is no
way the merchant can know, the merchant is not 100% at fault. You
get what you pay for. If you want the best guarantee and the least
risk, by from a local store.

Your complaint is well documented. Let us know how it turns out, the
final result.

Good luck.





>
>
>Path: newssvr11.news.prodigy.com!newscon03.news.prodigy.com!newsmst01a.news.prodigy.com!prodigy.com!newscon02.news.prodigy.com!prodigy.net!news.glorb.com!postnews.google.com!f14g2000cwb.googlegroups.com!not-for-mail
>From: "Albert Silverman" <tintintx@hotmail.com>
>From: "Albert Silverman" <tintintx @hotmail.com>
>Newsgroups: alt.comp.hardware.pc-homebuilt,comp.sys.ibm.pc.hardware.storage
>Subject: Re: ZipZoomFly and DOA Hitachi SATA drives
>Date: 30 Jan 2005 19:16:14 -0800
>Organization: http://groups.google.com
>Lines: 26
>Message-ID: <1107141374.139222.302130@f14g2000cwb.googlegroups.com>
>Message-ID: <1107141374.139222.302130 @f14g2000cwb.googlegroups.com>
>References: <1106773843.254656.272790@c13g2000cwb.googlegroups.com> <Xns95EA9E4C9FEB1wisdomfolly@151.164.30.42> <1106784664.667402.226330@f14g2000cwb.googlegroups.com> <1106962402.284787.121080@f14g2000cwb.googlegroups.com> <Xns95ECCAD6D549Fwisdomfolly@151.164.30.42>
>NNTP-Posting-Host: 68.77.19.66
>Mime-Version: 1.0
>Content-Type: text/plain; charset="iso-8859-1"
>X-Trace: posting.google.com 1107141379 22632 127.0.0.1 (31 Jan 2005 03:16:19 GMT)
>X-Complaints-To: groups-abuse@google.com
>NNTP-Posting-Date: Mon, 31 Jan 2005 03:16:19 +0000 (UTC)
>In-Reply-To: <Xns95ECCAD6D549Fwisdomfolly@151.164.30.42>
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>Xref: newsmst01a.news.prodigy.com alt.comp.hardware.pc-homebuilt:428370 comp.sys.ibm.pc.hardware.storage:345239
>

 

[Jimbo]

Archived from groups: alt.comp.hardware.pc-homebuilt (More info?)

PriceGrabber's store rating for ZipZoomFly is five stars (highest)
based on store reviews by 8,347 customers. That kind of customer
satisfaction is not earned by a company that "screws" customers.

jimbo

 

[Guest]

Archived from groups: alt.comp.hardware.pc-homebuilt (More info?)

On the contrary- you are in the best position to selectively screw
people if you have an excellent reputation.

 

[Guest]

Archived from groups: alt.comp.hardware.pc-homebuilt (More info?)

Albert Silverman wrote:

> On the contrary- you are in the best position to selectively screw
> people if you have an excellent reputation.
>

Except your 'excellent reputation' would quickly degrade to none at all, so
it's a self defeating proposition.

Not to mention that if you're the type who thinks that way it's unlikely
you'd ever get to the point of an 'excellent reputation' to begin with.

 

[Jimbo]

Archived from groups: alt.comp.hardware.pc-homebuilt (More info?)

So, you think that ZipZoomFly, a company with the highest customer
rating at PriceGrabber, 8,347 statisfied customers, has singled out YOU
to screw?

Help, help the paranoids are after me!

jimbo

 

[Guest]

Archived from groups: alt.comp.hardware.pc-homebuilt (More info?)

There's certainly something extremely fraudulent taking place at
ZipZoomFly. We ordered 4 Hitachi hard drives from them and they were
received timely. They were shrink-wrapped. When we opened them, they
were in perfect physical condition but 2 of the 4 hard drives were not
recognized by the OS and were making clicking noises when installed 9by
professional installers who built over 500 PCs in our company). We
called ZipZoomFly and got an RMA for refund (because we couldn't wait 2
weeks for replacements that might or might not be functional judging by
the 50% failure ratio of this shipment).

The drives were packed with extreme care in ZipZoomFly's own
double-foam casing and were then double-packed and shipped back to them
via FedEx ground. Tracking records show they received them on February
11, 2005. On February 15, we receive an email from an "Andy Huynh" who
apparently is the ONLY person in their returns dept. with pictures of
two Hitachi drives with severe physical damage (one of them has a whole
chunk of metal missing and the other looks like it was punctured with 6
inch nails!!! Of course their "pictures" conveniently do not show the
serial numbers of the damaged hard drives!

After over 30 calls and wait of over 2 hours collectively holding on
line on the only non-toll free phone number ZipZoomFly provides (paying
long distance tolls during the wait), I spoke to a lady named "Holly"
who was quite rude and stated that "they'd send the drives back to
Hitachi and only if Hitachi agreed to replace them they would refund
our money". I stated that this was ridiculous and that I packed the
drives personally (and they were in perfect physical shape) and also
***HAVE PICTURES** (standard procedure at our company when returning
items) of the hard drives being packed at which point "she wanted to
see the pictures". When I informed her that the pictures would be sent
directly to our credit card company and ONLY our credit card company,
she told me that "she wasn't going to spend all day on the phone with
me" and abruptly "forwarded me to a supervisor". Needless to say I got
an answering machine. I left a message but the call was never returned.

I also asked her if there was visible damage to the box so I could
claim the FedEx insurance. "Holy" stated that had there been
visible damage, they wouldn't have opened the box and they would
notify us and FedEx.

The clincher is that we've bought well over $100,000 worth of equipment
from Google Gear/ZipZoomFly in the past year and even placed a new
order (our last one of course) yesterday. Not only ZipZoomFly didn't
care we were a very large customer, they basically took our money and
sent us to hell!!!

Fortunately our loss is only $168 - being a company it's a
right-off so we won't go poor over this but I'd hate to be an
unsuspecting consumer getting scammed this way. It's a shame to see
this happening because they used to be a good company.

So, BUYER BEWARE dealing with these people-I have a suspicion there's
an inside scam running and someone is pocketing some money at
ZipZoomFly.


There's something very suspicious going on
Albert Silverman wrote:
> A month ago, I ordered two 250GB SATA drives from ZipZoomFly.com.
They
> both arrived DOA with scratches around the case screws. One was
dented
> on the lid. I reported all this in my RMA request. After some delay,
I
> was granted a RMA number, and sent them back. That was over two weeks
> ago.
>
> They've had them for a week, and the only communication I've received
> from them stated that the dented one was damaged by me, and would not
> necessarily be covered by warranty. If Hitachi replaced it, I'd be
in
> the clear, but ZipZoomFly would not issue a replacement if Hitachi
> considered the warranty voided.
>
> Their communication was quite poor (and their customer service gives
> the impression of being a shoestring operation.) They have not
> confirmed that either is defective.
>
> ZipZoomFly's packaging in shipping was more than adequate (and their
> shipping fast). The drives were sealed when I got them. So one
would
> have to guess that they were damaged before shipment. But
ZipZoomFly's
> "customer service" approach has put me in a situation where I have no
> evidence. As far as they are concerned I damaged the drive.
>
> It frankly seems reasonable that they would wonder if I damaged the
one
> drive. They ship out new drives and if it comes back looking like
> someone dropped it, well, the customer could have done it, right?
>
> Except in this case there are three other customers who posted to
> www.resellerratings.com who had the exact same problem, who placed
> their initial order around the time I did mine. We're taliing the
> exact same drives- the Hitachi one I mentioned above- and in each
case
> the drives were dented and DOA. One person said the drive looked
like
> it had been shot with a BB gun. another sent two back, ordered
> replacements, and the replacements were similarly damaged.
>
> In every case, ZipZoomFly is asserting that the buyers of these
drives
> damaged them.
>
> I can only guess that if there are four cases like this at one review
> site from such a short period as this, there must be others, and
> ZipZoomFly must know that they shipped a large batch of bad drives to
> customers.
>
> At this point, I am looking for any similar, essentially identical
> testimonies from other ZipZoomFly customers. While I feel there's
> something seriously fradulent about all this, I really would be happy
> to just get a full refund, and I'd like as much help as I can in
> backing up my position with my credit card company.
>
> Oh, and perhaps I should also add that I've done business with them
> before. If they get it right the first time, they are an excellent
> value. But clearly, I've ordered from low-cost online retailers one
> time too many.
>
> Please contact me at
> tintintx@hotmail.com

 

[Jimbo]

Archived from groups: alt.comp.hardware.pc-homebuilt (More info?)

Why don't I believe you????? Pure bull----!!!!! Another attempt to
disparage a fine company.

I have no connection to ZipZoomFly except as a very satisfied customer.
I have seen similar attempts to disparage other companies. I suspect
some competitor thinks this is a way to gain an edge on a company that
they are not able to compete with otherwise. A very despicable
practice.

jimbo

 

[Guest]

Archived from groups: alt.comp.hardware.pc-homebuilt (More info?)

Here's the email I received from Andy Huynh <andy.huynh@zipzoomfly.com>
at its entirety (headers and all). Ironically, I've been a *most*
satisfied customer of Google Gear and ZipZoomFly until this incident.
Are you sure you are not affiliated with ZipZoomFly? I find that hard
to believe. Anyway, you can choose to believe anything you like. People
can make their own minds.

BTW I'd be happy to email you or anyone else the pictures they sent me,
claiming to be the returned hard drives with physical damage. You can
see my email address below in the headers-feel free to write me and I
will provide the pictures. I am removing the RMA number for obvious
reasons, this being a public group.

--------------------
>From : Andy Huynh <andy.huynh@zipzoomfly.com>
Sent : Tuesday, February 15, 2005 12:06 PM
To : alinoge@hotmail.com
Subject : ZipZoomFly/Damage Part / Try RMA#xxxxxxxx


| | | Inbox
Attachment : CN186293(2).JPG (0.07 MB), CN186293.JPG (0.09 MB)
MIME-Version: 1.0
Received: from zipzoomfly.com ([12.155.170.21]) by mc1-f16.hotmail.com
with Microsoft SMTPSVC(6.0.3790.211); Tue, 15 Feb 2005 08:58:10 -0800
Received: from RMA-ANDYHUYNH.zipzoomfly.com
([192.168.0.174])(authenticated user andy.huynh@zipzoomfly.com)by
zipzoomfly.com (ZZF-Mail)(MDaemon.PRO.v7.0.1.R)with ESMTP id
md50000604934.msgfor <alinoge@hotmail.com>; Tue, 15 Feb 2005 09:02:33
-0800
X-Message-Info: JGTYoYF78jEkv8zueJ8Iifx0FZ0tMiY4B7qA90Gc5X4=
X-Mailer: QUALCOMM Windows Eudora Version 6.2.0.14
X-Authenticated-Sender: andy.huynh@zipzoomfly.com
X-Spam-Processed: ZZF-Mail, Tue, 15 Feb 2005 09:02:33 -0800(not
processed: message size (226008) exceeds max size (102400))
X-MDRemoteIP: 192.168.0.174
X-Return-Path: andy.huynh@zipzoomfly.com
X-MDaemon-Deliver-To: alinoge@hotmail.com
X-MDAV-Processed: ZZF-Mail, Tue, 15 Feb 2005 09:02:35 -0800
Return-Path: andy.huynh@zipzoomfly.com
X-OriginalArrivalTime: 15 Feb 2005 16:58:10.0661 (UTC)
FILETIME=[87985950:01C5137F]
Dear Sir / Madam,

ZipZoomFly Order#xxxxxxxx

Thank you for shopping with ZipZoomFly.com.

We have received your returned item ( 100577-1 x 2 ). However upon
inspection we noticed
( 1x surface damaged,1x metal piece broke off by the connector ) [see
attached images]. Please be advised this is considered physical damage
and physical damage may void warranty. At this time we cannot guarantee
replacement on this item since physical damage voids the warranty. We
can only attempt to send this back to the manufacturer and we will
Refund upon receiving the replacement from the manufacturer.

Please confirm if you would like for us to TRY otherwise the item will
be sent back to you if no response is received within 2-3 business
days.


Thank you again and we appreciate your patience.

Regards,

ZipZoomFly
RMA Dept.
-------------------------------





jimbo wrote:
> Why don't I believe you????? Pure bull----!!!!! Another attempt to
> disparage a fine company.
>
> I have no connection to ZipZoomFly except as a very satisfied
customer.
> I have seen similar attempts to disparage other companies. I suspect
> some competitor thinks this is a way to gain an edge on a company
that
> they are not able to compete with otherwise. A very despicable
> practice.
>
> jimbo

 

[Guest]

Archived from groups: alt.comp.hardware.pc-homebuilt (More info?)

>What is the name of the "professional installers"? What is the name
>of your company?
Why is this significant?

>Why not show her? Why not post them someplace and provide a link
>here so we can see them?
Because someone in there is already lying. I'd rather let the credit
company handle it.

> That sounds irrational.
Why? Are you doubting the figures? We built over 60 servers using CPUs,
motherboards, RAM and HDs from them exlusively. $100K is actually
conservative, we probably spend more than that.

> It just doesn't make sense.
Tell me about it. Email me (alinogeAThotmailDOTcom) and I'd be more
than gald to send you the "damage" pictures they sent me (without the
serial #s showing mind you, very conveniently). No way this kind of
damage could've been made without the FedEx box looking like a mess!
According to "Holly", there was no damage on the box otherwise they'd
notify me and FedEx!

 

[Guest]

Archived from groups: alt.comp.hardware.pc-homebuilt (More info?)

>What is the name of the "professional installers"? What is the name
>of your company?


Why is this significant?


>Why not show her? Why not post them someplace and provide a link
>here so we can see them?


Because someone in there is already lying. I'd rather let the credit
company handle it.


> That sounds irrational.


Why? Are you doubting the figures? We built over 60 servers using CPUs,

motherboards, RAM and HDs from them exlusively. $100K is actually
conservative, we probably spend more than that.


> It just doesn't make sense.


Tell me about it. Email me (alinogeAThotmailDOTcom) and I'd be more
than gald to send you the "damage" pictures they sent me (without the
serial #s showing mind you, very conveniently). No way this kind of
damage could've been made without the FedEx box looking like a mess!
According to "Holly", there was no damage on the box otherwise they'd
notify me and FedEx!

 

[Guest]

Archived from groups: alt.comp.hardware.pc-homebuilt (More info?)

>What is the name of the "professional installers"? What is the name
>of your company?


Why is this significant?


>Why not show her? Why not post them someplace and provide a link
>here so we can see them?


Because someone in there is already lying. I'd rather let the credit
company handle it.


> That sounds irrational.


Why? Are you doubting the figures? We built over 60 1U rack-mount
servers (among many other PCs) using CPUs,
motherboards, RAM and HDs from them exlusively. $100K is actually
conservative, we probably spent more than that.



> It just doesn't make sense.


Tell me about it. Email me (alinogeAThotmailDOTcom) and I'd be more
than gald to send you the "damage" pictures they sent me (without the
serial #s showing mind you, very conveniently). No way this kind of
damage could've been made without the FedEx box looking like a mess!
According to "Holly", there was no damage on the box otherwise they'd
notify me and FedEx!

 

[Guest]

Archived from groups: alt.comp.hardware.pc-homebuilt (More info?)

>What is the name of the "professional installers"? What is the name
>of your company?


Why is this significant?


>Why not show her? Why not post them someplace and provide a link
>here so we can see them?


Because someone in there is already lying. I'd rather let the credit
company handle it.


> That sounds irrational.


Why? Are you doubting the figures? We built over 60 1U rack-mount
servers (among many other PCs) using CPUs,
motherboards, RAM and HDs from them exlusively. $100K is actually
conservative, we probably spent more than that.


> It just doesn't make sense.


Tell me about it. Email me (alinogeAThotmailDOTcom) and I'd be more
than gald to send you the "damage" pictures they sent me (which didn't
include the
serial #s mind you, very conveniently). No way this kind of
damage could've been made without the FedEx box looking like a mess!
According to "Holly", there was no damage on the box otherwise they'd
notify me and FedEx!

 

[Guest]

Archived from groups: alt.comp.hardware.pc-homebuilt (More info?)

Hi.
I'm glad you posted this.I sure wont be buying anything from them.I will
keep on buying my stuff from newegg.I was going to buy some lite-on
cd/dvd burners from them.

Linoge wrote:
> There's certainly something extremely fraudulent taking place at
> ZipZoomFly. We ordered 4 Hitachi hard drives from them and they were
> received timely. They were shrink-wrapped. When we opened them, they
> were in perfect physical condition but 2 of the 4 hard drives were not
> recognized by the OS and were making clicking noises when installed 9by
> professional installers who built over 500 PCs in our company). We
> called ZipZoomFly and got an RMA for refund (because we couldn't wait 2
> weeks for replacements that might or might not be functional judging by
> the 50% failure ratio of this shipment).
>
> The drives were packed with extreme care in ZipZoomFly's own
> double-foam casing and were then double-packed and shipped back to them
> via FedEx ground. Tracking records show they received them on February
> 11, 2005. On February 15, we receive an email from an "Andy Huynh" who
> apparently is the ONLY person in their returns dept. with pictures of
> two Hitachi drives with severe physical damage (one of them has a whole
> chunk of metal missing and the other looks like it was punctured with 6
> inch nails!!! Of course their "pictures" conveniently do not show the
> serial numbers of the damaged hard drives!
>
> After over 30 calls and wait of over 2 hours collectively holding on
> line on the only non-toll free phone number ZipZoomFly provides (paying
> long distance tolls during the wait), I spoke to a lady named "Holly"
> who was quite rude and stated that "they'd send the drives back to
> Hitachi and only if Hitachi agreed to replace them they would refund
> our money". I stated that this was ridiculous and that I packed the
> drives personally (and they were in perfect physical shape) and also
> ***HAVE PICTURES** (standard procedure at our company when returning
> items) of the hard drives being packed at which point "she wanted to
> see the pictures". When I informed her that the pictures would be sent
> directly to our credit card company and ONLY our credit card company,
> she told me that "she wasn't going to spend all day on the phone with
> me" and abruptly "forwarded me to a supervisor". Needless to say I got
> an answering machine. I left a message but the call was never returned.
>
> I also asked her if there was visible damage to the box so I could
> claim the FedEx insurance. "Holy" stated that had there been
> visible damage, they wouldn't have opened the box and they would
> notify us and FedEx.
>
> The clincher is that we've bought well over $100,000 worth of equipment
> from Google Gear/ZipZoomFly in the past year and even placed a new
> order (our last one of course) yesterday. Not only ZipZoomFly didn't
> care we were a very large customer, they basically took our money and
> sent us to hell!!!
>
> Fortunately our loss is only $168 - being a company it's a
> right-off so we won't go poor over this but I'd hate to be an
> unsuspecting consumer getting scammed this way. It's a shame to see
> this happening because they used to be a good company.
>
> So, BUYER BEWARE dealing with these people-I have a suspicion there's
> an inside scam running and someone is pocketing some money at
> ZipZoomFly.
>
>
> There's something very suspicious going on
> Albert Silverman wrote:
>
>>A month ago, I ordered two 250GB SATA drives from ZipZoomFly.com.
>
> They
>
>>both arrived DOA with scratches around the case screws. One was
>
> dented
>
>>on the lid. I reported all this in my RMA request. After some delay,
>
> I
>
>>was granted a RMA number, and sent them back. That was over two weeks
>>ago.
>>
>>They've had them for a week, and the only communication I've received
>>from them stated that the dented one was damaged by me, and would not
>>necessarily be covered by warranty. If Hitachi replaced it, I'd be
>
> in
>
>>the clear, but ZipZoomFly would not issue a replacement if Hitachi
>>considered the warranty voided.
>>
>>Their communication was quite poor (and their customer service gives
>>the impression of being a shoestring operation.) They have not
>>confirmed that either is defective.
>>
>>ZipZoomFly's packaging in shipping was more than adequate (and their
>>shipping fast). The drives were sealed when I got them. So one
>
> would
>
>>have to guess that they were damaged before shipment. But
>
> ZipZoomFly's
>
>>"customer service" approach has put me in a situation where I have no
>>evidence. As far as they are concerned I damaged the drive.
>>
>>It frankly seems reasonable that they would wonder if I damaged the
>
> one
>
>>drive. They ship out new drives and if it comes back looking like
>>someone dropped it, well, the customer could have done it, right?
>>
>>Except in this case there are three other customers who posted to
>>www.resellerratings.com who had the exact same problem, who placed
>>their initial order around the time I did mine. We're taliing the
>>exact same drives- the Hitachi one I mentioned above- and in each
>
> case
>
>>the drives were dented and DOA. One person said the drive looked
>
> like
>
>>it had been shot with a BB gun. another sent two back, ordered
>>replacements, and the replacements were similarly damaged.
>>
>>In every case, ZipZoomFly is asserting that the buyers of these
>
> drives
>
>>damaged them.
>>
>>I can only guess that if there are four cases like this at one review
>>site from such a short period as this, there must be others, and
>>ZipZoomFly must know that they shipped a large batch of bad drives to
>>customers.
>>
>>At this point, I am looking for any similar, essentially identical
>>testimonies from other ZipZoomFly customers. While I feel there's
>>something seriously fradulent about all this, I really would be happy
>>to just get a full refund, and I'd like as much help as I can in
>>backing up my position with my credit card company.
>>
>>Oh, and perhaps I should also add that I've done business with them
>>before. If they get it right the first time, they are an excellent
>>value. But clearly, I've ordered from low-cost online retailers one
>>time too many.
>>
>>Please contact me at
>>tintintx@hotmail.com
>
>

--







* Magic Is Believing In Yourself*

*if you can do that*

* You Can Make Anything Happen *

 

[Guest]

Archived from groups: alt.comp.hardware.pc-homebuilt (More info?)

"John H." <jhensleys@att.net> wrote:

>Hi.
>I'm glad you posted this.I sure wont be buying anything from them.I
>will keep on buying my stuff from newegg.I was going to buy some
>lite-on cd/dvd burners from them.

You posted just to tell us that you're glad he posted and that you
will be buying from a different company?






>
>Path: newssvr11.news.prodigy.com!newscon03.news.prodigy.com!newsmst01a.news.prodigy.com!prodigy.com!newscon06.news.prodigy.com!prodigy.net!border1.nntp.dca.giganews.com!border2.nntp.dca.giganews.com!nntp.giganews.com!wn14feed!worldnet.att.net!bgtnsc04-news.ops.worldnet.att.net.POSTED!53ab2750!not-for-mail
>From: "John H." <jhensleys @att.net>
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>X-Accept-Language: en-us, en
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>Newsgroups: alt.comp.hardware.pc-homebuilt
>Subject: Re: ZipZoomFly and DOA Hitachi SATA drives
>References: <1106773843.254656.272790@c13g2000cwb.googlegroups.com> <1108594016.387255.109750@c13g2000cwb.googlegroups.com>
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>Date: Wed, 16 Feb 2005 23:02:01 GMT
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>Organization: AT&T Worldnet
>Xref: newsmst01a.news.prodigy.com alt.comp.hardware.pc-homebuilt:429580
>
....
>
>
>
>
>
> * Magic Is Believing In Yourself*
>
> *if you can do that*
>
> * You Can Make Anything Happen *
>
>
>

 

[Guest]

Archived from groups: alt.comp.hardware.pc-homebuilt (More info?)

"Linoge" <alinoge@hotmail.com> wrote:

>There's certainly something extremely fraudulent taking place at
>ZipZoomFly.

That sounds sensational.

>We ordered 4 Hitachi hard drives from them and they were
>received timely. They were shrink-wrapped. When we opened them,
>they were in perfect physical condition but 2 of the 4 hard drives
>were not recognized by the OS and were making clicking noises when
>installed 9by professional installers who built over 500 PCs in our
>company).

What is the name of the "professional installers"? What is the name
of your company?

>After over 30 calls and wait of over 2 hours collectively holding
>on line on the only non-toll free phone number ZipZoomFly provides
>(paying long distance tolls during the wait), I spoke to a lady
>named "Holly" who was quite rude and stated that "they'd send the
>drives back to Hitachi and only if Hitachi agreed to replace them
>they would refund our money". I stated that this was ridiculous and
>that I packed the drives personally (and they were in perfect
>physical shape) and also ***HAVE PICTURES** (standard procedure at
>our company when returning items) of the hard drives being packed
>at which point "she wanted to see the pictures". When I informed
>her that the pictures would be sent directly to our credit card
>company and ONLY our credit card company,

Why not show her? Why not post them someplace and provide a link
here so we can see them?

....
>The clincher is that we've bought well over $100,000 worth of
>equipment from Google Gear/ZipZoomFly in the past year and even
>placed a new order (our last one of course) yesterday. Not only
>ZipZoomFly didn't care we were a very large customer, they
>basically took our money and sent us to hell!!!

That sounds irrational.

>Fortunately our loss is only $168 - being a company it's a
>right-off so we won't go poor over this but I'd hate to be an
>unsuspecting consumer getting scammed this way. It's a shame to see
>this happening because they used to be a good company.

It just doesn't make sense.

>So, BUYER BEWARE dealing with these people-I have a suspicion
>there's an inside scam running and someone is pocketing some money
>at ZipZoomFly.
>There's something very suspicious going on

I think "weird" is a better description.

Good luck.




>
>
>
>Path: newssvr11.news.prodigy.com!newscon03.news.prodigy.com!newsmst01a.news.prodigy.com!prodigy.com!newscon02.news.prodigy.com!prodigy.net!news.glorb.com!postnews.google.com!c13g2000cwb.googlegroups.com!not-for-mail
>From: "Linoge" <alinoge @hotmail.com>
>Newsgroups: alt.comp.hardware.pc-homebuilt
>Subject: Re: ZipZoomFly and DOA Hitachi SATA drives
>Date: 16 Feb 2005 14:46:56 -0800
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>

 

[Guest]

Archived from groups: alt.comp.hardware.pc-homebuilt (More info?)

When you reply with questions, please quote the context.

"Linoge" <alinoge@hotmail.com> wrote:

>Path: newssvr12.news.prodigy.com!newsdbm05.news.prodigy.com!newscon03.news.prodigy.com!newsmst01a.news.prodigy.com!prodigy.com!newscon02.news.prodigy.com!prodigy.net!news.glorb.com!postnews.google.com!c13g2000cwb.googlegroups.com!not-for-mail
>From: "Linoge" <alinoge @hotmail.com>
>Newsgroups: alt.comp.hardware.pc-homebuilt
>Subject: Re: ZipZoomFly and DOA Hitachi SATA drives
>Date: 16 Feb 2005 17:59:22 -0800
>Organization: http://groups.google.com
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>Xref: newsmst01a.news.prodigy.com alt.comp.hardware.pc-homebuilt:429590
>
>> What is the name of the "professional installers"? What is the name
>> of your company?
>
>
>Why is this significant?
>
>
>> Why not show her? Why not post them someplace and provide a link
>> here so we can see them?
>
>
>Because someone in there is already lying. I'd rather let the credit
>company handle it.
>
>
>> That sounds irrational.
>
>
>Why? Are you doubting the figures? We built over 60 servers using CPUs,
>
>motherboards, RAM and HDs from them exlusively. $100K is actually
>conservative, we probably spend more than that.
>
>
>> It just doesn't make sense.
>
>
>Tell me about it. Email me (alinogeAThotmailDOTcom) and I'd be more
>than gald to send you the "damage" pictures they sent me (without the
>serial #s showing mind you, very conveniently). No way this kind of
>damage could've been made without the FedEx box looking like a mess!
>According to "Holly", there was no damage on the box otherwise they'd
>notify me and FedEx!
>
>

 

[jad]

Archived from groups: alt.comp.hardware.pc-homebuilt (More info?)

another attempt to troll,,... don't feed the doe troll.......

"Linoge" <alinoge@hotmail.com> wrote in message
news:1108605372.661015.108880@g14g2000cwa.googlegroups.com...
> >What is the name of the "professional installers"? What is the name
> >of your company?
> Why is this significant?
>
> >Why not show her? Why not post them someplace and provide a link
> >here so we can see them?
> Because someone in there is already lying. I'd rather let the credit
> company handle it.
>
> > That sounds irrational.
> Why? Are you doubting the figures? We built over 60 servers using CPUs,
> motherboards, RAM and HDs from them exlusively. $100K is actually
> conservative, we probably spend more than that.
>
> > It just doesn't make sense.
> Tell me about it. Email me (alinogeAThotmailDOTcom) and I'd be more
> than gald to send you the "damage" pictures they sent me (without the
> serial #s showing mind you, very conveniently). No way this kind of
> damage could've been made without the FedEx box looking like a mess!
> According to "Holly", there was no damage on the box otherwise they'd
> notify me and FedEx!
>

 

[Guest]

Archived from groups: alt.comp.hardware.pc-homebuilt (More info?)

I explicitly asked on the phone if the box was received damaged because
it was insured with FedEx. The person I spoke with named "Holly" stated
very clearly that if the box was damaged they would've notified me and
FedEx so we can claim the insurance. They did not, so ZipZoomFly
effectively is stating the box had no visible signs of damage.

Look, I've been buying from ZipZoomFly for 3 years and I am willing to
go on record saying that I have never have a single problem with
them-on the contrary, best bang for the buck and free 2nd day shipping
(effectively 3-day counting the extra day they take to process)...
until this incident!

My guess is that there's someone in there screwing up big time and is
trying to cover it up or someone in there is running a little scam. As
I said, the sum in question is only $168 and I'm pretty sure the CC
company will do a chargeback once they receive our pictures. However,
that ZIpZoomFly's customer service **chose** to lose our significant
business and treated us like dirt after >100K in orders is mind
blowing!

Phisherman wrote:
> Interesting email. Perhaps the drive was damaged in shipment? If
so,
> the shipper is responsible for replacement. I am surprised to read
> ZipZoomFly would put out such an email. Settle up fast--best within
> 30 days. Good thing you used a credit card with protection. I
> neither believe nor disbelieve your story, but this boils down to
> "buyer beware!" Thanks for sharing and I'd be interested in knowing
> the outcome and what/if ZipZoomFly does to make it right.

 

[Guest]

Archived from groups: alt.comp.hardware.pc-homebuilt (More info?)

Not at all-I simply posted this at comp.sys.ibm.pc.hardware.storage as
well because it's relevant and applicable. As I stated in this thread,
anyone who has any doubts email me at alinogeAThotmailDOTcom and I;d be
glad to send you the "damaged drive" pictures ZipZoomFly sent me.

 

[Phisherman]

Archived from groups: alt.comp.hardware.pc-homebuilt (More info?)

Interesting email. Perhaps the drive was damaged in shipment? If so,
the shipper is responsible for replacement. I am surprised to read
ZipZoomFly would put out such an email. Settle up fast--best within
30 days. Good thing you used a credit card with protection. I
neither believe nor disbelieve your story, but this boils down to
"buyer beware!" Thanks for sharing and I'd be interested in knowing
the outcome and what/if ZipZoomFly does to make it right.

 

[Guest]

Archived from groups: alt.comp.hardware.pc-homebuilt (More info?)

jimbo wrote:
> Why don't I believe you????? Pure bull----!!!!! Another attempt to
> disparage a fine company.
>
> I have no connection to ZipZoomFly except as a very satisfied
customer.
> I have seen similar attempts to disparage other companies. I suspect
> some competitor thinks this is a way to gain an edge on a company
that
> they are not able to compete with otherwise. A very despicable
> practice.
>
> jimbo

Jimbo,

Let's say that those of us stating these problems are telling the
truth. How would we convince you?
Your sophomoric belief in online ratings as a validator is sad, but you
are free to play the happy fool until someone makes you regret it.

In the meantime, ZipZoomFly hasn't yet even refunded me for the drive I
returned that wasn't dented. I'm sure that ZZF is making quite a name
for itself with the credit card companies.

M

 

[Guest]

Archived from groups: alt.comp.hardware.pc-homebuilt (More info?)

I offered to email the pictures showing the "damaged drives" to anyone
who asked and haven;t received any requests (my address:
alinogeAThotmailDOTcom).

If you saw this "damage" you;d realize that someone would have to get
medieval with these drives to cause this kind of damage, according to
the pictures (with no serial numbers, mind you). One of them looks like
it was poked in two places by huge nails and the other is missing a
chunk of metal!!!

I also just received this from "Andy Huynh" at ZipZoomFly returns dept,
confirmign there was no damage to the box so he is effectively callimg
me a liar and suggesting we shipped him damaged drives. What a scam!!!!
I wish I was a fly on the wall to witness them trying to convince the
CC company



Albert Silverman wrote:
> jimbo wrote:
> > Why don't I believe you????? Pure bull----!!!!! Another attempt to
> > disparage a fine company.
> >
> > I have no connection to ZipZoomFly except as a very satisfied
> customer.
> > I have seen similar attempts to disparage other companies. I
suspect
> > some competitor thinks this is a way to gain an edge on a company
> that
> > they are not able to compete with otherwise. A very despicable
> > practice.
> >
> > jimbo
>
> Jimbo,
>
> Let's say that those of us stating these problems are telling the
> truth. How would we convince you?
> Your sophomoric belief in online ratings as a validator is sad, but
you
> are free to play the happy fool until someone makes you regret it.
>
> In the meantime, ZipZoomFly hasn't yet even refunded me for the drive
I
> returned that wasn't dented. I'm sure that ZZF is making quite a
name
> for itself with the credit card companies.
>
> M

 

[Guest]

Archived from groups: alt.comp.hardware.pc-homebuilt (More info?)

I offered to email the pictures showing the "damaged drives" to anyone
who asked and haven;t received any requests (my address:
alinogeAThotmailDOTcom).


If you saw this "damage" you;d realize that someone would have to get
medieval with these drives to cause this kind of damage, according to
the pictures (with no serial numbers, mind you). One of them looks like

it was poked in two places by huge nails and the other is missing a
chunk of metal!!!


I also just received a reply from "Andy Huynh" at ZipZoomFly returns
dept,
confirming there was no damage to the box so he is effectively calling
me a liar and suggesting *WE* shipped him damaged drives. What a
scam!!!!
I wish I was a fly on the wall to witness them trying to convince the
CC company