Support

Forum discussion tagged with Support.
  1. Kermysu

    Question How to disable fan rgb with b360m xtreme

    I have a prebuilt cyberpowerpc with the b360m xtreme motherboard. It didnt come with any rgb control. i believe the b360m xtreme is cyberpowerpcs special version of the asrock b360m pro4 motherboard. I checked the website and it the b360m doesn’t support polychrome sync which means i cant change...
  2. BattaAug0201

    Question SYSTEM_SERVICE_EXCEPTION: CAUSED BY DRIVER STORPORT.SYSTEM (0x0000003b)

    I recently just upgraded my gaming build with a new motherboard and everything seemed to be fine for a bit. I was playing Spider-Man Remastered on the High settings and left it on pause during gameplay because I had to deal with something. I left it on for almost an hour. When I came back to...
  3. Arturas Kulickis

    Question My PC isnt booting, is it a RAM issue or a Motherboard issue?

    Hi all. I recently purchased a "retro PC" on eBay for a project of mine, mainly for its MSI K8N Neo2 Platinum board. This PC was listed as working and even had photos proving that it worked. However I received it today and found that it doesn't boot properly. It turns on perfectly fine, runs...
  4. F

    Razer Blade 18 - RMA/Support Issue!

    I’m making this post today to hopefully get some help from a higher up person that works for Razer. I’m frustrated beyond belief & don’t know what to do anymore. 2-3 weeks ago my 2023 Razer Blade 18 received an error message in the notification tray saying “More Power Required - The system is...
  5. Endre

    Question ECC UDIMM RAM on Intel Platforms ?

    Hello! The specs of the flagship Intel CPUs (i9-12900K, i9-13900K, i9-14900K) do mention support for ECC un-buffered memory modules. However, I could not find a single motherboard that supports this feature! Some Gigabyte motherboards do support the usage of ECC UDIMMs, but they mention that...
  6. R

    Question Hot Spot temps on PALIT 3060 Ti Dual ?

    Good day, One day I mistakenly sent my GPU for RMA when the issue was actually the PSU (VIDEO_TDR_FAILURE, No display, but that's resolved). Anyway, I noticed that the behavior of my GPU is different when it came back to me: The fans seem to kick into 100% under heavy load, ignoring whatever...
  7. Z

    Question what does this log from sfc /scannow mean?

    Hello I'm currently having some bluescreen and gaming problems with my PC and decided to do an "sfc /scannow" and it came back with "found corrupt files but was unable to fix some of them". This is the log that can Thank you for your help Best regards Zezi
  8. curlyjet

    [SOLVED] New PC Build Stuck In Boot Loop, won't POST ?

    I am building a PC for a friend, and I have been having some issues getting it to post. As you can see in the video provided, DRAM indicator is yellow, CPU indicator is red, and VGA indicator is white. I have done a lot of research on this topic and tried a lot of things as you can see below...
  9. OrphanSlushies

    Question Does anyone know why my CPU is underperforming now?

    I upgraded my 3700X on 5/30/2023 to a Core i7-13700K, when I benchmarked the system on Cinebench 2023, I was getting 30,000 for a score, now in 2024 I am getting about 9000 in score. Does anyone know or understand why I am seeing this, and know how to resolve the low score? I haven't really...
  10. L

    Question No Monitor Signal after cleaning my PC ?

    Hi all, was looking for some advice after my PC stopped sending a monitor signal after cleaning it. Here's all the noteworthy/relevant info: My PC was *very* dusty when cleaning it – I haven't really done a proper clean since I got it a bit less than a decade ago. I cleaned it with compressed...
  11. M

    Question SSD not being detected once I unplug ol HDD

    A few weeks ago I bought a new m2 SSD for my PC. I have in total 2 SSD’s now and the purpose for the new one was to clone the C drive from my old HHD (which has windows installed) to help with boot time, speed and not hearing the annoying sound from the HDD. It worked fine but when I unplugged...
  12. kevindinh29941

    Question Red Light Ez Debug VGA, DRAM and CPU ?

    Hi there, My PC first showed red light on ez debug for VGA only, I took out my GPU and now it shows CPU and DRAM. It shows no display, but PC RGB lights and fans are all on. My specs: Ryzen 3 1200 16GB DDR4 3200MHZ 2x8 Corsair Vengeance MSI B350M Gaming PRO Gigabyte GTX 1060 3GB 512GB crucial...
  13. A

    Question PC Posted yesterday- but now won't

    Hello all, I have had my PC for over 6 years now (albeit replaced PSU and GPU recently). It has always had random issues- but most recently, powers on fully without posting (no boot cycle lights on mobo) or any motherboard error lights. The weirdest part is that, while troubleshooting...
  14. Player_me

    Question Power with no display issue

    This is not a new build I have been using this PC for about 3 years now. Yesterday when I tried to boot my PC powered on LED in case were on, fans were spinning but I got no display to my monitor, no lights on my Keyboard and my reset switch didnt work or light-up. 650W apevia Galaxy RX 6600...
  15. W

    Question GPU does not respond to Afterburner custom fan curve, only a specific fan speed setting ?

    Hi, My new Gigabyte 4070 Ti Windforce OC does not respond to the custom fan curve I have set (or seemingly any fan curve). When I got the GPU, I noticed it got hot, but the fans didn't seem to be working that hard. Without using Afterburner, the fans stay at either 30% or 32% (I forgot) no...
  16. Ronnie_

    Question Connectivity Challenges in Raspberry Pi IoT Deployment

    Hey community, It's been a while since I'm facing perplexing issues with my Raspberry Pi IoT project's connectivity. The Raspberry Pi, equipped with a Raspberry Pi 4 Model B and an ESP8266 module, intermittently loses connection to the IoT platform (using MQTT). I've ensured a stable power...
  17. P

    Question I'm starting to suspect my board is killing my nvme SSDs

    Hey, I've been using this pc for less than a year now, and it has killed 2 brand new SSDs. The first one was a silicon A60 which worked fine for maybe a month and a half, before becoming unresponsive. I tested it in another computer, and it still did not work. The second one was an MP33, which...
  18. N

    Question Oh dear, my pc died and refuses to be resurrected: Advice sought

    This question could be in any category I guess. As stated: I changed monitors a couple of times and then all of a sudden, death. My Win10 won't boot and the BIOS part doesn't detect any of the drives (even though they still are available via the prompt). If I reinstall the OS via a boot...
  19. Leeham15

    Question Displays crashing pc stays on during high graphical stress

    Trying to open a game like cod or halo crashes my displays (they go black) pc stays on. I played valorant and was at 40% gpu usage 70% cpu and 40-55 degrees gpu until the end of a round (where the final kill animation happens) causing graphical stress and the crash happened. I did power and gpu...
  20. S

    [SOLVED] Entire PC crashes when GPU is under stress ?

    Lately I have been experiencing PC crashes whenever my GPU gets loaded heavily, it started a few months ago and I think it has increased however I am not sure. I've tried stress loading the CPU using furmark and nothing happens, but when I try stress loading the GPU the pc crashes within seconds...
  21. adao1993

    Question Asus Prime Z-790P D4 Asus motherboard is not booting

    Hi, Recently, I purchased an Asus Prime Z-790P D4 Asus motherboard, along with new memory sticks (Corsair CMH32GX4M2D3600C18 Vengeance RGB Pro SL 2x16GB DDR4-3600MHz CL18 1.35V) and a CPU (Intel i5-12400F) but unfortunately, the motherboard does not boot. When attempting to power on the...
  22. AveragePlingus

    Question Black screen on startup after replacing CMOS Battery.

    So I’ve just replaced my CMOS battery on my motherboard because I was having long splash screen load times, and ever since I did that I’ve been getting a black screen on my monitor. There is a display, but it’s just a black screen. The “No signal” message isn’t there, the splash screen appears...
  23. F

    Question RAM being pushed by CPU cooling.

    Just bought new ram,.and have found that my fan pushes on it causing a slight bend? Is this bad? The CPU fan look as though it was already raised by the initial builders of my PC as I paid someone else to build it. Help needed. View: https://imgur.com/gallery/weTGSYU
  24. Andrew Krosley

    Question GPU Problem? TDR? I am completely lost...

    Heres the specs for the 3 PC's used- Main System (most of the problems)- CPU- Ryzen 9 5900x Motherboard- ASUS Rog Strix B550-A Gaming PSU- Red Dragon PSU007 80+ 850Watt GPU- Gigaybyte RTX 3080 Vison 10gb Ram- DDR4 Corsair Vengeance RGB PRo SL 32GB Case- Hyte Y40 AIO- NZXT Kraken 280 RGB...
  25. SoItsDragon

    Question Help with low FPS with a 3060 and current hardware.

    So I have a 3060 and I can barely get 50 fps on MW2 with medium settings any ideas on if something is capped or throttling my frames? Specs. Motherboard: MSI X570S MPG EDGE MAX WiFi CPU: AMD - Ryzen 7 5800X3D 3.4 GHz Ram: CORSAIR - VENGEANCE RGB PRO SL 32GB (2PK × 16GB) 3600MHz DDR4 Storage...
  26. MPLeandre

    Question Can I mix DDR3 1333mhz with 1866 mhz sticks?

    Hello! Straight to the point. I recently got two hyperx ddr3 ram sticks, both 8 gb running at 1866mhz. But I had this BSOD I got whenever I turned off and on the system. Changed the sticks again and it is gone. Apparently, this chinese motherboard only holds up to 1600 mhz sticks. I believe...
  27. L

    Question PC HELP NEEDED

    Help, my pc isn’t displaying and it was displaying bios and booted up and beeped 1 time like normal but now it doesn’t beep and I doesn’t give a signal but the fans are on and running.
  28. V

    [SOLVED] RTX 3070 causing black screen issues with audio still playing

    Hello, my ASUS TUF Gaming 3070 OC (that I bought off of Ebay in November 2022) has been acting up for about ~4 months now, before I would be able to play as much as I want with no black screen, but for these past 4 months any GPU intensive game just gives me a black screen after about 10 to 40...
  29. ReallyNotSmart

    Question Accidentally forced CPU cable into RTX 4090 Connector

    Hello I accidentally plugged in the wrong cables into my RTX 4090 and it wouldn't start obviously, I had to purchase 3 extra cables because my PSU (ThermalTake Toughpower Grand 1050w RGB Platinum) didn't have more cables, I ordered some 8-pin cables by corsair and I didn't notice that I...
  30. J

    Question Pc crashes after some time gaming. Black screen no display and audio and lights stay on

    Since installing my new xfx radeon rx6950 merc 319 and with it my be quiet 850 power 10. I have been getting crashes. I changed these 4 days ago. What happens is the following: 1. After a few hours of gaming the crash occurs 2. Both my screens go black and my audio stops. 3. The lights and...
  31. Zombiealiens2355

    Question Need help with monitor and many other things.

    So I’ve got this issue with my pc. So story is, I had me PC shipped to me. Now before I left, I had it all boxed up and it worked perfectly fine. When I received it yesterday it looked like it was perfectly fine and in the same condition. So here’s the issue. I got everything plugged in and I’m...
  32. J

    Question 3070ti - dual monitor “issue”

    Hi all! I just bought myself a 4K tv to play racing games on. This screen is connected through HDMI and the pc is able to recognize it and display items on. My monitor (Oddysey G9) connected through DP only works when I unplug the TV. I’m unable to get both working at the same time. Anyone...
  33. W

    Question Gaming Causes PC to Crash

    I recently built a computer and found that after a while, the game freezes but I still have audio. Usually, the entire screen freezes then the audio cuts about 1 minute later. Moments after that, the text on the screen turns red. I can’t move in game and my keyboard and mouse are completely...
  34. M

    Question What's the best place to health-check the various parts of my PC? Multiple issues.

    Hey all, I've been having a ton of issues with my rig lately. I was wondering if there was a/some recommended programs I could use to check the health of the various computer parts. My specs: -GPU: EVGA RTX 3080 -CPU: Ryzen 5800x -Motherboard: MSI MAG B550 Tomahawk -RAM: 32GB (16x2) of G.Skill...
  35. T

    Question i7-8700 Temperature Issues & Power Limit Throttling

    Hello everyone, I recently bought a second-hand i7-8700 processor and it's worked fine for a few weeks until recently, where I noticed the PC dumping out lots more hot air than usual, causing my room to be seriously hot and uncomfortable to be in. Upon further investigation, the CPU...
  36. N

    Question Headphone audio too loud when connected to the 3.5mm audio jack on my ASUS Vivobook laptop ?

    Hi, My Asus Vivobook 14 OLED laptop has Realtek driver installed for audio. When I connect any headphone to the 3.5mm audio jack of my ASUS Vivobook OLED laptop, the audio output is too loud. For example, at 20% volume, it sounds like somewhere near to 80% volume. At 50% volume, the loudness...
  37. DudeGuyPerson21

    Question PC posts with weaker GPU, but not with powerful GPU and with a twist?

    1. So I upgraded my old pc and reused some componenents, my new pc posts with a GT 310 consistently compared to my GTX 1050, what happens if I post with my 1050 is that all fans would spin then stop immediately, I would have to turn off and on the power supply to do it again. The twist is, I CAN...
  38. coolperson142

    Question PC won’t boot past the ASUS logo after a BIOS update ?

    I updated my ASUS PRIME B450M-A bios successfully but after turning it off at the switch, it was stuck on the ASUS logo when I turned it back on. After hours of restarting, power cycling and refreshing the CMOS it booted into the BIOS and I got into Windows 10. From there, I thought I had fixed...
  39. SamVimes

    Question Intermittent Desktop Lag - CPU throttle or PSU/Motherboard issue?

    Thanks in advance for any help. Issue: Lately, I've noticed a severe fps drop while manoeuvring around my desktop (opening tabs in Chrome, opening applications, etc.). This isn't the first time. I ran into this issue a couple of times over the last 3-4 months but now it's consistently every...