Question 1 Month old computer will not turn on

Nov 8, 2019
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Alright, so, some background:
I built this PC a little over a month ago, so all of the parts are in new condition. I was perfectly fine for about a month; I only started getting problems this past week.

I first noticed something was off when I went to my start menu to shut down the computer and the monitor/keyboard/mouse all turned off, however the fans in my PC were still running and my gpu light was still on. I figured, "okay, that's weird", and I just turned off the PSU to shut down the PC completely.

The next morning, my PC would not turn on. Eventually, after re-seating my PLED+, PLED -, power button and reset button wires, as well as moving the Sata cable for my SSD, the PC turned on.

This process repeated for a couple days. Computer wouldn't turn off, and the next morning wouldn't turn on. I've had to open up my computer every day since then and reseat those wires and mess around with which sata port my ssd is plugged into. I've tried using a different power cord for my power supply and it makes no difference.

It may also be worth noting that sometimes the PC would not boot with a display and I would have to reseat the ram to get a display. And sometimes as well, the computer would boot straight into BIOS and not detect the SSD at all.

I also replaced the CMOS battery due to an unrelated issue in which my PC could not keep the time (this didn't work. PC still cannot keep time).

Also, when building the computer, I placed the CPU in the wrong direction and had to take it off of the motherboard and place it the correct way. Nothing was broken or anything however I am worried that the reapplication of the CPU may have dried the thermal paste or something... It didn't look dry but just a note.)

So here's what I've done to try and fix whatever this problem could be on the software side:
-Turned off fast startup
-Upgraded IMEI drivers (rollback option was greyed out)
- (after doing this, upon booting up there is now a message saying "Request MeSpiLock Failed", which after a quick google search seems to be related to IMEI. Did not affect the computer booting up however).
-shut down through terminal with some code that was on another forum

I'm having a really difficult time troubleshooting what is happening because the problem is so inconsistent. Sometimes I can turn the computer off perfectly fine and it boots up fine. Other times I get the problem.

Here are my PC specs:
Case: Cooler Master Q300L
Motherboard: Asrock B365M Pro 4
GPU: MSI Geforce GTX 1660ti
CPU: Intel i5-9400f
RAM: 2x8GB GeIL EVO Potenza
SSD: Silicon Power 512GB 3D NAND A55
PSU: CORSAIR TX550M 550W 80 Plus Gold Semi Modular
 

Ralston18

Titan
Moderator
The next time the computer successfully boots look in Reliability History for error codes and warnings that correspond in time with the failures to turn on.

Event Viewer may also provide additional insight.

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When you reinstalled the CPU do I understand correctly that you did not reapply thermal paste?

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And a question with respect to "the PC cannot keep time": what is the error in the time? Is the computer syncing to some website time source?

For example:

https://www.groovypost.com/howto/synchronize-clock-windows-10-with-internet-atomic-time/
 
Nov 8, 2019
2
0
10
0
The next time the computer successfully boots look in Reliability History for error codes and warnings that correspond in time with the failures to turn on.

Event Viewer may also provide additional insight.

----------------

When you reinstalled the CPU do I understand correctly that you did not reapply thermal paste?

----------------

And a question with respect to "the PC cannot keep time": what is the error in the time? Is the computer syncing to some website time source?

For example:

https://www.groovypost.com/howto/synchronize-clock-windows-10-with-internet-atomic-time/
Okay, I checked Reliability History and Event Viewer. Here are screenshots from any errors I found.

Reliability Monitor:
https://pasteboard.co/IFOHp73.png
I clicked "view technical details, and these are the screenshots:
from the error: https://pasteboard.co/IFOOcoD.png
from the warning: https://pasteboard.co/IFOOy0rA.png (can skype be preventing the computer from shutting down?)

Event Viewer (sorry for so many screenshots):
from Custom views->Administrative events:
https://pasteboard.co/IFOMmjf.png

https://pasteboard.co/IFOTvu3.png

https://pasteboard.co/IFOTL7Z.png

from Windows Logs->System:
https://pasteboard.co/IFOLWEc.png (I think this corresponds to when I manually synchronized the time, which is what I've been doing every day since I built the computer)

Also from Windows Logs->System:
https://pasteboard.co/IFOLzYb.png

from Windows Logs-> Application:
https://pasteboard.co/IFOJlrm.png

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That is correct, when I reinstalled the CPU I did not reapply thermal paste. I saw that the thermal paste was spread out from placing the CPU the first time, but it was no more than 5 minutes prior to reinstalling it so I figured it was fine.

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I just followed the link you sent and there was no error syncing time with the nist.gov time server. Previously I was using an application called Dimension 4 to help me sync the time and i had gotten an error. I have since deleted the application and now the time server sync works, hopefully it keeps time with it.

FYI though, there was never an error that caused the computer to not keep time, it just never kept it from the start. the only errors i got were when using the Dimension 4 software which was recommended from another forum to help fix the problem.
 

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