2-year warranty turns out to be worthless!

[Guest]

Archived from groups: comp.sys.hp.hardware (More info?)

Got an external USB floppy ffrom HP Online. It's branded HP, made by
Mitsumi. Worked for several weeks, then quit. Couldn't find anyone at
HP/Compaq to help. Called Mitsumi, who walked me through
troubleshooting and concluded drive was dead, but since it's an HP
item, service has to go through them, with their two-year warranty.
Looong story short: after SIX HOURS of being bounced back and forth
between departments, no one at HP/Compaq would take responsibility for
the warranty.
I did send a complaint to the "corporate complaint department," which
promised a timely response. That was months ago. I bought a new drive
and the HP sits on a shelf.
Need I add that neither my clients nor I have bought or will buy
anything from HP/Compaq since (with the possible exception of a
printer, but only if hard research demands it). Word has it that Carly
Fiorina is going to milk out all the cash she can, and customers be
damned.

 

[Guest]

Archived from groups: comp.sys.hp.hardware (More info?)

If you're anywhere near central Massachusetts, I'd like to have the drive to
tear apart and see what makes it tick. I have this fiendish thing about tearing
computers and computer gear apart. I put them back together sometimes, too.

.... Ben Myers

On Wed, 14 Jul 2004 00:37:15 GMT, loebgun.spamtrap@yahoo.com wrote:

>Got an external USB floppy ffrom HP Online. It's branded HP, made by
>Mitsumi. Worked for several weeks, then quit. Couldn't find anyone at
>HP/Compaq to help. Called Mitsumi, who walked me through
>troubleshooting and concluded drive was dead, but since it's an HP
>item, service has to go through them, with their two-year warranty.
>Looong story short: after SIX HOURS of being bounced back and forth
>between departments, no one at HP/Compaq would take responsibility for
>the warranty.
>I did send a complaint to the "corporate complaint department," which
>promised a timely response. That was months ago. I bought a new drive
>and the HP sits on a shelf.
>Need I add that neither my clients nor I have bought or will buy
>anything from HP/Compaq since (with the possible exception of a
>printer, but only if hard research demands it). Word has it that Carly
>Fiorina is going to milk out all the cash she can, and customers be
>damned.
>

 

[Guest]

Archived from groups: comp.sys.hp.hardware (More info?)

<loebgun.spamtrap@yahoo.com> wrote in message
news:ssv8f097r31mjdqn974gr2h1f7btv6p68d@4ax.com...
> Got an external USB floppy ffrom HP Online. It's branded HP, made by
> Mitsumi. Worked for several weeks, then quit. Couldn't find anyone
at
> HP/Compaq to help. Called Mitsumi, who walked me through
> troubleshooting and concluded drive was dead, but since it's an HP
> item, service has to go through them, with their two-year warranty.
> Looong story short: after SIX HOURS of being bounced back and forth
> between departments, no one at HP/Compaq would take responsibility
for
> the warranty.
> I did send a complaint to the "corporate complaint department,"
which
> promised a timely response. That was months ago. I bought a new
drive
> and the HP sits on a shelf.
> Need I add that neither my clients nor I have bought or will buy
> anything from HP/Compaq since (with the possible exception of a
> printer, but only if hard research demands it). Word has it that
Carly
> Fiorina is going to milk out all the cash she can, and customers be
> damned.
>


Welcome to what is becoming a "throw away business" HP although they
tout this service and that service and support in all actually does
not give any, except for lip service. Believe me the paper that wrote
the warranty may only be good if you can bring them to court and sue
the bastards.

Their email support is web based, yes they may respond to the first
one but any reply email bounces back since they have the server
blocked. But get a kick out of that please submit the information
requested so we may better serve you and then your email bounces
around for 5 days and comes back with a invalid MX record. Cute on
their part huh?

Call on the phone and get some jerk in Bangalore India who is asking
the same question over and over and they then disconnect you when the
problem gets too difficult. (Have to consult a supervisor, what is the
model number and serial number and date of purchase, etc.) Then try
the chat feature and get the same result. If you are luck enough to
get an American support person you will be told to give the same
information but then they will check and see if it is under warranty
and then have you troubleshoot and then and only then will they
authorize a RMA and incident number and then you can send it back for
repair or replacement.

I own a load of their printers and never had a problem with them, I
own a HP lap top which is not without trouble in the beginning of
ownership last year but runs great now, and I just purchased a HP iPAQ
4155 and it also functions perfectly. But on the three or four times I
did call for the lap top I got nothing but a run around. Typical. Not
just of HP but other brands as well.

Recently had a bad service experience with a Dell Axim and with online
sales. Email not answered, web chat went no where, telephone call was
unanswered for quite a lengthy time ( I was told to call either late
at night or first thing in the morning) hell it was only 8 AM EDT so
how is their idea of early? Oh well

Elector