[SOLVED] 5700 XT drivers or worst luck in the world?

[Rwike]

Hello all,
I purchased an xfx 5700 xt raw 2 a month and a half ago. Since the first second I installed it I havent been able to play a single game. It soft reboots my pc back to windows log in on any game launch or starting epic store. I've been sent 2 different cards from xfx and still same problem. I've tried damn near everything I've found online and on here about black screens but nothing works. Tried every driver back to 9.3.3 and not a single one makes a difference. I've ran unigine
For 2 hours on maxed 1440p settings and ran perfectly fine averaged 64.5fps. Just bought a 750watt 80+ psu so that's not it. Bios is up to date so that isnt it. Seent amd 4 emails and have yet to hear a single thing back. Cant get a refund now so I'm just stuck with. Any help would be appreciated. Thank in advance.

 

[COLGeek]

What is the make/model of the PSU? Also, what are the specs for the rest of your system (make/model of all installed components)?

Are you running the most current BIOS for your motherboard? Are you overclocking anything (CPU, GPU, memory)?

 

[Rwike]

What is the make/model of the PSU? Also, what are the specs for the rest of your system (make/model of all installed components)?

Are you running the most current BIOS for your motherboard? Are you overclocking anything (CPU, GPU, memory)?

750 watt corsair cxm 80+ bronze psu
Msi B450m mortar
AMD 2700x
2x8gb Trident rgb

Everything is stock, just bought everything because I thought those were my problem not my brand new gpu. I'm fairly new when it comes to computers so no overclocking,xmp, under volting. nothing.

 

[Rwike]

750 watt corsair cxm 80+ bronze psu
Msi B450m mortar
AMD 2700x
2x8gb Trident rgb

Everything is stock, just bought everything because I thought those were my problem not my brand new gpu. I'm fairly new when it comes to computers so no overclocking,xmp, under volting. nothing.

And the xfx raw 2 5700xt

 

[Rwike]

Bios is up to date

 

[COLGeek]

Did you install the AMD chipset drivers before installing the video drivers?

https://www.amd.com/en/support/chipsets/amd-socket-am4/b450

https://www.amd.com/en/support/grap...d-radeon-rx-5700-series/amd-radeon-rx-5700-xt

 

[Rwike]

Yeah, tried that as well sadly.

 

[COLGeek]

Have you tested your memory? Also, what speed is your memory set to in your BIOS? If higher than 2133, lower to 2133 and see if the system is stable.

 

[Rwike]

Yeah memory is set to 2133mhz. Tried memtest. Memory is fine. No idea what's going on

 

[COLGeek]

Do you have access to another GPU? If so, does it perform properly when installed?

 

[Rwike]

Yeah, my 570 works perfectly fine. But the 3 different 5700 xts dont work at all.

 

[COLGeek]

Yeah, my 570 works perfectly fine. But the 3 different 5700 xts dont work at all.

This would imply a BIOS (motherboard) issue. Are you certain that you have the most recent motherboard BIOS installed?

 

[Rwike]

Yeah 100% up to date. Checked when I made the post.

 

[COLGeek]

The likelihood of 3 defective 5700 XTs is very small. The issue is something between the motherboard and GPU, or possibly the PSU. Have you had the same PSU installed for all three 5700 XTs?

 

[Rwike]

I just bought the 750 watt I have a 450 watt that does the same thing. I only tried it with my last 2 though. The first one I didnt think it was psu I thought it was ram

 

[COLGeek]

The 5700 XT is a power hungry GPU. A quality 600+ watt PSU is recommended to use it (the 450w you mentioned is significantly under-powered for it).

Assuming your current PSU is operating properly, it should be sufficient.

Just by chance, are you using any adapter cables with your PSU, particularly to connect to the GPU?

https://www.amd.com/en/products/graphics/amd-radeon-rx-5700-xt

 

[Rwike]

Nope, using one 8pin and a separate 6 pin cord. Tried one single cord and same thing.

 

[COLGeek]

Nope, using one 8pin and a separate 6 pin cord. Tried one single cord and same thing.

Understood. When you built this rig, did you install a clean, full install of Windows? Or, did you "recycle" Windows from a previous config?

 

[Rwike]

I recycled. Going to do a clean install now. Thank you. I'll post back tomorrow when I wake up and check it. again thanks for all the help.

 

[COLGeek]

Recycling an install can certainly lead to these sorts of issues. Be sure to update Windows and install the latest drivers from AMD after updating Win 10. Let us know how it turns out.

 

[Rwike]

Sadly still didnt work

 

[greigm78]

I had a similar issue about 9 months ago when I went from a RX580 to a GTX1070. Would randomly crash games out.
Asked on here and was advised to remove all drivers with DDU and reinstalm the most up to date directly from the chipset vendor rather than the card manufacturer.
This solved the problem, unsure if you have tried DDU to do a totally clean driver install?

 

[Rwike]

I had a similar issue about 9 months ago when I went from a RX580 to a GTX1070. Would randomly crash games out.
Asked on here and was advised to remove all drivers with DDU and reinstalm the most up to date directly from the chipset vendor rather than the card manufacturer.
This solved the problem, unsure if you have tried DDU to do a totally clean driver install?

Yeah I tried that as well. Was on of the first things I tried. I probably found it on your thread. I've been looking everywhere for info and help before I posted.

 

[COLGeek]

If you performed a clean install of Windows and the drivers, the use of DDU isn't necessary.

Do you have access to another PC to test the GPU in? The two likely culprits are now PSU and motherboard BIOS (which has been updated, so not likely now).

 

[Rwike]

Yes I'll test the psu after work today and get back to you.