Archived from groups: alt.sys.pc-clone.dell (
More info?)
select diagnostics to run continuously until failure... not repeatedly.
leave it running overnight for instance. official or unofficially, dell has
some sort of policy about 'lemons'... i haven't heard about it machines with
lots for some time, but it used to be that if a system had three major
repairs then the next time they replace the whole machine with another
(sometimes of a different model). write a detailed, factual, unopinionated
email to michael_dell@dell.com telling him that you are unsatisfied, have
been more than patient, and asking for a replacement. if they don't respond
in a satisfactory way you have at least laid the foundation for action when
the next problem surfaces.
"Pam" <pliggett@woh.rr.com> wrote in message
news:Ib%Qd.3184$LD5.2032@fe2.columbus.rr.com...
> Actually this computer has had the keyboard and screen replaced. (my
> fault) the fan replaced, the motherboard replaced twice. The fan failed
> and when they replaced it, there was a clump of dust in the fan. I asked
> how I could keep that clean and he said you can't. Poor design that I can
> see. The the memory slot on the mother board went bad and they replaced
> the motherboard. Then the power supply and motherboard failed - the
> computer was not recognizing the ac adapter and the battery wouldn't
> charge. The reason I called tech was not for freezing and blue
> screen...that has happened since I got the computer. I called for the nic
> card. I have run diagnostics several times. Everything is ok according
> to that. To solve the heat issues, I bought a laptap cool pad with a fan.
> The fan on the computer blows from the bottom to the back. Doesn't make
> sense for the air intake to be on the bottom of a laptop as it is obvious
> that if you put it on your lap, the air is blocked.
> Like I said these problems have been there since I bought the computer 2
> years ago. I will rerun the diagnostic tests and reply then.
> thanks
>
>
> "Christopher Muto" <muto@worldnet.att.net> wrote in message
> news:JiMQd.20598$sR5.10745@trndny05...
>> then the mouse freezing is just a symptom. the problem is that your
>> computer completely freezes which probably has nothing to do with the
>> mouse. i can now appreciate why the tech in your other post/story was so
>> inquisitive... with incomplete information you are sure to get
>> incomplete and bad answers.... run diagnostics on the system
>> continuously until a failure shows up. given the number of times you
>> have reloaded the system, and assuming that you loaded the chipset
>> drivers et al then this is likely a hardware problem... given the new
>> motherboard that would rude this to a memory or cpu issue, or perhaps
>> overheating problem (bad fan).... let us know the results of running
>> diagnostics.
>>
>> "Pam" <pliggett@woh.rr.com> wrote in message
>> news
eLQd.32282$XY5.27848@fe2.columbus.rr.com...
>>> No external mouse and I have never connected or used one. No I can't do
>>> anything. The keyboard doesn't respond. Alt tab doesn't work, Ctrl Alt
>>> del doesn't work. The windows menu key on the keyboard doesn't work.
>>> Another problem I didn't mention before is when I walk away and the
>>> computer goes into standby, sometimes it quits functioning..When I press
>>> a key or touch the touchpad, nothing happens. I don't always have the
>>> screen saver on but at this time it is. It will start but then after a
>>> while it is frozen. Ever since I have had this computer, I have had blue
>>> screens and freezes. I have reloaded many time (5 or 6) and have still
>>> had the problems. All of them at various times and frequency.
>>> I have used the supplied drivers and the updated drivers at different
>>> times.
>>> Some fresh loaded, some updated.
>>> Thanks
>>>
>>> "Christopher Muto" <muto@worldnet.att.net> wrote in message
>>> news:lEJQd.59398$g16.52240@trndny08...
>>>> are you able to use the keyboard to save your work and exit windows
>>>> when this occurs? do you or have you had an external mouse connected?
>>>> external mouse drivers may be the source of the conflict with the
>>>> touchpad.
>>>>
>>>> "Pam" <pliggett@woh.rr.com> wrote in message
>>>> news
0IQd.32245$XY5.13850@fe2.columbus.rr.com...
>>>>>I have a 600m running Windows XP home. I have downloaded the lastest
>>>>>drivers for the touchpad and installed. When using the computer, after
>>>>>5 minutes, an hour or any other amount of time, the curser freezes and
>>>>>the only soloution is to turn off with the power button and restart.
>>>>>It will happen many times a day. The problem has been there even with
>>>>>the older drivers. I must have a conflict somewhere (I suspect Norton
>>>>>AV) but not sure. Has anyone else had this problem and how did you
>>>>>solve it?
>>>>> Pam
>>>>>
>>>>
>>>>
>>>
>>>
>>
>>
>
>
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