Question AMD Adrenalin Software Stuck on Install

[woomywastakenwastaken]

Hello! I want to update my drivers for my AMD graphics card, but the install for the Adrenalin software gets stuck every time I run it. I've tried DDU, trying to boot it up in Safe Mode, and I've also tried to go back to an old restore point, yet nothing has worked. It can get stuck anywhere, it's gotten stuck at 78%, 71%, and 54%. It would leave my computer stuttering once I close it out and the only way to resolve it is to restart the computer. My drivers haven't been updated in a while because of this, and I really want to figure out what might be causing the issue.

Specs:

• AMD Ryzen 5 5500
• RX 6650 XT
• 16 GB DDR4 RAM
• ROG STRIX B450-F GAMING II MOTHERBOARD

Thank you in advance!

 

[KingLoki]

Did you try to install as administrator?

Might also be a program or service stopping it from installing.

 

[woomywastakenwastaken]

Did you try to install as administrator?

Might also be a program or service stopping it from installing.

I have tried to install as administrator. Any services/programs in mind that might stop it from installing?

 

[KingLoki]

Try msconfig to NOT load startup items.

Type "msconfig" (no quotes) into the windows search box
Click "Selective Startup"
Untick "Load Startup Items"
Click "Apply" then "OK"
Then restart the computer and try to install

 

[woomywastakenwastaken]

Try msconfig to NOT load startup items.

Type "msconfig" (no quotes) into the windows search box
Click "Selective Startup"
Untick "Load Startup Items"
Click "Apply" then "OK"
Then restart the computer and try to install

I tried, the install got stuck at 91% and 0:59 time remaining.

EDIT: It seems like I have a version of Adrenalin installed, but it's missing files. I can't uninstall it or reinstall it to install the missing files.

 

[KingLoki]

1. First try AMD Cleanup Utility

https://www.amd.com/en/resources/support-articles/faqs/GPU-601.html

2. Alternative if the utility doesn't work, you can find out what damaged version you have installed and can download that exact version, it might install over the top. Or even an earlier version of it. The latest version may be stopping the install.

3. Or, if the uninstaller is missing and possibly other files, you may need to find its folders in file explorer and delete them. e.g. Program Files (x86), Program Files, Program Data (this folder is normally hidden), also check in (appdata - both local & roaming folders.)

4. Once all old data is deleted, reboot and try a new install.

 

[woomywastakenwastaken]

1. First try AMD Cleanup Utility

https://www.amd.com/en/resources/support-articles/faqs/GPU-601.html

2. Alternative if the utility doesn't work, you can find out what damaged version you have installed and can download that exact version, it might install over the top. Or even an earlier version of it. The latest version may be stopping the install.

3. Or, if the uninstaller is missing and possibly other files, you may need to find its folders in file explorer and delete them. e.g. Program Files (x86), Program Files, Program Data (this folder is normally hidden), also check in (appdata - both local & roaming folders.)

4. Once all old data is deleted, reboot and try a new install.

Tried AMD Cleanup Utility, it says it successfully cleaned everything, but I went ahead to install it and again got stuck at 91% and 0:54 time remaining.

 

[KingLoki]

Did you try the other steps...older version of it etc.?

 

[KingLoki]

Can you go into the windows services section...
Type in the search box.... services.msc and look to see if any service is running relating to AMD ??

 

[KingLoki]

Also, you can go with no internet connection and disable any anti virus or anti malware software and try installing the amd program. Sometimes these protective programs cause installation problems.